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JJ's HouseReviews 3,094

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


jjshouse.com
UK
Founded in 2010
Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: service@jjshouse.com

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
Florida
1 review
1 helpful vote
Follow Marcos M.
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Esta compañia se encuentra en HONG KONG. Todos los reviews positivos son falsos, si se fijan todos las opiniones positivas fueron hechas por usuarios que solo hicieron dieron opinion de este sitio, algunos de los usuarios pusieron varias opiniones positivas con diferentes palabras. Es ropa china de mala calidad sin ningun tipo de garantia.No estan afiliados a ningun tipo de organismo que vigile la calidad de los productos o de su atencion al cliente. Si ven en internet tienen muchisimos reviews de gente que resulto estafada.

Date of experience: November 10, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Marcos M.,

Thank you for sharing your comments on JJ's House.

Firstly, we would like to kindly explain that all the reviews you see online are the true feedback from our true customers.

We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.

Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Thank you.
Best regards,
JJ's House Service Team

GOOGLE TRANSLATION:

Estimado Marcos M.,

Muchas gracias por compartir sus comentarios en la casa de JJ ti.

En primer lugar, nos gustaría explicar amablemente que todas las críticas que ves en línea son la verdadera respuesta de nuestros verdaderos clientes.

Damos prioridad a la satisfacción de nuestros clientes y nos sentimos que nuestros productos y servicios no satisfacen sus expectativas este momento.

Por favor, creo que nuestro equipo le importa a todos nuestros clientes. Vamos a resolver el problema tan pronto como sea posible. ¿Quieres que amablemente me su número de orden (o la dirección de correo electrónico que realizó la compra con nosotros) envíe para que podamos contactar con usted?

Sus palabras serán ayudarnos a mejorar nuestro servicio al cliente y asegurar una mejor experiencia de compra para los clientes. Con suerte, seremos capaces de servirle otra vez en el futuro.

Gracias.
Saludos cordiales,
Equipo de Servicio de la casa de JJ

Colombia
1 review
0 helpful votes
Follow Maryorie C.
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Maravillosa quede plenamente satisfecha, me hubiese gustado saber con anterioridad que el costo de aduadas lo debe cancelar el comparador pero por todo lo demás estoy muy complacida.

Date of experience: November 10, 2013
Germany
3 reviews
4 helpful votes
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I have just received the 2 dresses I ordered for my 2 bridesmaids. I am absolutely ecstatic, they are fantastic! Excellent quality and finished beautifully! Thank you for making us such a beautiful presents. 

Date of experience: November 10, 2013
Maryland
1 review
0 helpful votes
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Great quality
November 10, 2013

Great quality. The finished product looks just like the picture. The fabric is beautiful. Great stitching and sturdy zippers.

Date of experience: November 10, 2013
New York
1 review
0 helpful votes
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Love the dress
November 10, 2013

Love the dress. The size runs perfectly and can look good on anyone!

Date of experience: November 10, 2013
RU
1 review
1 helpful vote
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JJsHouse.com
November 9, 2013

JJsHouse.com - это команда профессионалов: очень вежливы в общении, обходительны, отлично продуманный сайт, где легко можно ориентироваться и найти то, что тебе нужно: от платья до украшений, а также отследить оплаченный заказ. Что особенно порадовало - это цены. Несмотря на это, качество продукции не страдает! Я всем довольна! Я, наверное, одна из тех, кто не боится рисковать: заказала в JJsHouse.com не только платье, но и еще туфли, бра, фату, диадему, серьги и браслет :) Все подошло по размеру и точно такое красивое, как на картинке! А еще моя мама и подруга тоже хотят сделать здесь заказ! Теперь я всем рекомендую JJsHouse.com! Всем привет из России!

Date of experience: November 9, 2013
Australia
2 reviews
0 helpful votes
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Love the color, Regency
November 9, 2013

Love the color, Regency. Had the dress custom made and am very happy with it. The service was exceptional, the dress has been made very professionally. I will need a little bit of alteration done on it but am very happy with the service, the quality and the color of my dress. I will definitely recommend JJ's House to my friends and will shop with you again. Thank you for your attention to detail, love the dress

Date of experience: November 9, 2013
Australia
1 review
0 helpful votes
Follow Lisa P.
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Products are great quality, shipping is reliable and customer service is extremely helpful. Will continue to tell others and come back for more products.

Date of experience: November 9, 2013
Argentina
1 review
0 helpful votes
Follow amalia b.
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Realmente tuve una experiencia maravillosa. Solicite dos vestidos uno para mi hija y otro para mi con calzado, todos anduvo mas que bien. Mi sorpresa es que aqui en mi país debemos ir varias veces a medirnos para concluir el trabajo y en esta empresa solo con enviar nuestras medidas ( que si las tomamos mal, somos nosotros los responsables) tenemos los vestidos que calzan perfectos. Buenas confección y buena tela. El calzado buena calidad FELICITACIONES

Date of experience: November 9, 2013
GB
1 review
0 helpful votes
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I had difficulty choosing from the hundreds of lovely dresses and colours but eventually order a cocktail dress made to measure. I was a little worried if it would fit but when it came I was delighted as my additional specification for length had been incorporated into the design. I'm not considering which dress to buy next.

Date of experience: November 9, 2013
GB
2 reviews
0 helpful votes
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I received my dress on Friday, only 9 days after ordering. I had read some really good reviews for JJsHouse and some pretty dire ones so I must admit I was very worried about what to expect.

I have to say though that my dress is STUNNING! I am a plus size 28 and didn't think I could ever look nice in a wedding dress but this dress is beautiful and makes me feel so special. The workmanship is faultless and the seamstress who made my dress has done a wonderful job.

The total cost for my dress including delivery and custom duty (which I did expect and is mentioned in the FAQ's on their website) was £195 and I think I would have had to pay £800 - £1000 to have been been able to purchase a similar dress in the UK. I am so happy :) xx

Date of experience: November 9, 2013
Illinois
1 review
0 helpful votes
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I found JJ's House through Pinterst and ordered my wedding gown with custom measurements. When I received the dress, I noticed that parts of the lace trim were cut too abruptly around the neckline. I contacted customer service and they were very responsive and really care about the customer. I sent the dress back and ordered another one, same exact dress. It is flawless and so, so beautiful! Because their prices are so reasonable I ordered a second wedding dress for the reception, a knee-length, custom measurement dress. It arrived really quickly and is amazing! Once again, flawless and gorgeous! I also ordered gloves, another garment bag, ring pillow, flower basket and guest book. This website is totally trustworthy, items are high quality, delivery is quick and customer service is top notch.

Date of experience: November 8, 2013
California
1 review
0 helpful votes
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Although JJs House provides a detailed sizing/measurement guide, one of my bridesmaids accidentally measured herself incorrectly. I was able to contact customer service and received a very prompt response. They offered a very simple solution and we were able to change the size quickly and efficiently for a nominal fee. All of the dresses from the original order arrived together in just a few weeks. I am so impressed with the quality! Thanks JJs House for helping me have a dream wedding!

Date of experience: November 8, 2013
Kentucky
1 review
0 helpful votes
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I WAS ASKED TO PERFORM FOR A GALA CALLED THE 2013 GOLDEN PROM! I WAS VERY NERVOUS ABOUT HAVING BEAUTIFUL ATTIRE. I SHOPPED AROUND THE MALLS AND DEPT. STORES AND FOUND NO SATISFACTION. I STUMBLED UPON JJs HOUSE AND ORDERED FROM THEIR WEBSITE. MY ORDERS CAME EXPEDITIOUSLY AND WAS WAY ABOVE MY EXPECTATIONS! ALL THROUGH THE NIGHT I RECEIVED NUMEROUS COMPLIMENTS. I BOUGHT A BLACK AND WHITE FAUX FUR ALONG WITH A DRESS. MY HUSBAND LOVED IT! I WOULD RECOMMEND THIS SITE TO ANYONE! PEOPLE WERE ASKING WHERE COULD THEY GET OUTFITS LIKE MINE. I WAS SO EXCITED ALONG WITH THE FACT THAT MY HUSBAND AND I WERE CROWNED KING AND QUEEN OF THE NIGHT!

Date of experience: November 8, 2013
California
1 review
1 helpful vote
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Excellent delivery, my daughter loves the dress but we will have to make some alterations to the top section to fit her perfectly and the hem needs to come up an inch

Date of experience: November 8, 2013
Japan
4 reviews
5 helpful votes
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Good company to deal with dress is nice. Well made fabric is not the very best, but worth the money. I bought a dress in red and in a size 8. I have no problem with the packaging and the condition in which it arrived... but it was a little small for which I choosed wrong number, but i was my fault, I'm hoping to lose the extra weight to get in it.

Date of experience: November 8, 2013
Australia
1 review
0 helpful votes
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The dress I ordered was Perfect, awesome, correct measuremets, extra fast postage 6 days to australia and from beginning to end a flawless experience. Would highly recommend.

Date of experience: November 7, 2013
Pennsylvania
1 review
0 helpful votes
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I purchased my wedding gown on this site... IT IS GORGEOUS! And by the way... only $250 fit to my measurements! We have a very small fund for our wedding and without jjshouse I wouldn't have had such a beautiful dress AND all the other wedding things I wanted! I also ordered a set that consisted of a ring bearer pillow, flower girl basket, guest book, pen, & garter and they look great too! Perfect color for my scheme.

Bottom line: FANTASTIC avenue for all things wedding! You're DUMB not to use them!

Date of experience: November 7, 2013
California
1 review
0 helpful votes
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When I found this site, I feel unsure about how it would end up. There are good reviews but also some negative ones. I decided to give it a try. Ordered on Oct 3 and the order arrived two weeks later. Super fast! I bet it would be one of the advantages ordering online from Asia. They have great passion about getting things done fast. I guess if you are rushing for a dress or running out of time for a prom, it could be your shot.

Date of experience: November 7, 2013
Netherlands
1 review
0 helpful votes
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I ordered a galadress, received it very fast and the measures were perfect. I had a lot of compliments about the dress! Thank you JJshouse!

Date of experience: November 7, 2013