Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Esta compañia se encuentra en HONG KONG. Todos los reviews positivos son falsos, si se fijan todos las opiniones positivas fueron hechas por usuarios que solo hicieron dieron opinion de este sitio, algunos de los usuarios pusieron varias opiniones positivas con diferentes palabras. Es ropa china de mala calidad sin ningun tipo de garantia.No estan afiliados a ningun tipo de organismo que vigile la calidad de los productos o de su atencion al cliente. Si ven en internet tienen muchisimos reviews de gente que resulto estafada.
Maravillosa quede plenamente satisfecha, me hubiese gustado saber con anterioridad que el costo de aduadas lo debe cancelar el comparador pero por todo lo demás estoy muy complacida.
I have just received the 2 dresses I ordered for my 2 bridesmaids. I am absolutely ecstatic, they are fantastic! Excellent quality and finished beautifully! Thank you for making us such a beautiful presents.
Great quality. The finished product looks just like the picture. The fabric is beautiful. Great stitching and sturdy zippers.
Love the dress. The size runs perfectly and can look good on anyone!
JJsHouse.com - это команда профессионалов: очень вежливы в общении, обходительны, отлично продуманный сайт, где легко можно ориентироваться и найти то, что тебе нужно: от платья до украшений, а также отследить оплаченный заказ. Что особенно порадовало - это цены. Несмотря на это, качество продукции не страдает! Я всем довольна! Я, наверное, одна из тех, кто не боится рисковать: заказала в JJsHouse.com не только платье, но и еще туфли, бра, фату, диадему, серьги и браслет :) Все подошло по размеру и точно такое красивое, как на картинке! А еще моя мама и подруга тоже хотят сделать здесь заказ! Теперь я всем рекомендую JJsHouse.com! Всем привет из России!
Love the color, Regency. Had the dress custom made and am very happy with it. The service was exceptional, the dress has been made very professionally. I will need a little bit of alteration done on it but am very happy with the service, the quality and the color of my dress. I will definitely recommend JJ's House to my friends and will shop with you again. Thank you for your attention to detail, love the dress
Products are great quality, shipping is reliable and customer service is extremely helpful. Will continue to tell others and come back for more products.
Realmente tuve una experiencia maravillosa. Solicite dos vestidos uno para mi hija y otro para mi con calzado, todos anduvo mas que bien. Mi sorpresa es que aqui en mi país debemos ir varias veces a medirnos para concluir el trabajo y en esta empresa solo con enviar nuestras medidas ( que si las tomamos mal, somos nosotros los responsables) tenemos los vestidos que calzan perfectos. Buenas confección y buena tela. El calzado buena calidad FELICITACIONES
I had difficulty choosing from the hundreds of lovely dresses and colours but eventually order a cocktail dress made to measure. I was a little worried if it would fit but when it came I was delighted as my additional specification for length had been incorporated into the design. I'm not considering which dress to buy next.
I received my dress on Friday, only 9 days after ordering. I had read some really good reviews for JJsHouse and some pretty dire ones so I must admit I was very worried about what to expect.
I have to say though that my dress is STUNNING! I am a plus size 28 and didn't think I could ever look nice in a wedding dress but this dress is beautiful and makes me feel so special. The workmanship is faultless and the seamstress who made my dress has done a wonderful job.
The total cost for my dress including delivery and custom duty (which I did expect and is mentioned in the FAQ's on their website) was £195 and I think I would have had to pay £800 - £1000 to have been been able to purchase a similar dress in the UK. I am so happy :) xx
I found JJ's House through Pinterst and ordered my wedding gown with custom measurements. When I received the dress, I noticed that parts of the lace trim were cut too abruptly around the neckline. I contacted customer service and they were very responsive and really care about the customer. I sent the dress back and ordered another one, same exact dress. It is flawless and so, so beautiful! Because their prices are so reasonable I ordered a second wedding dress for the reception, a knee-length, custom measurement dress. It arrived really quickly and is amazing! Once again, flawless and gorgeous! I also ordered gloves, another garment bag, ring pillow, flower basket and guest book. This website is totally trustworthy, items are high quality, delivery is quick and customer service is top notch.
Although JJs House provides a detailed sizing/measurement guide, one of my bridesmaids accidentally measured herself incorrectly. I was able to contact customer service and received a very prompt response. They offered a very simple solution and we were able to change the size quickly and efficiently for a nominal fee. All of the dresses from the original order arrived together in just a few weeks. I am so impressed with the quality! Thanks JJs House for helping me have a dream wedding!
I WAS ASKED TO PERFORM FOR A GALA CALLED THE 2013 GOLDEN PROM! I WAS VERY NERVOUS ABOUT HAVING BEAUTIFUL ATTIRE. I SHOPPED AROUND THE MALLS AND DEPT. STORES AND FOUND NO SATISFACTION. I STUMBLED UPON JJs HOUSE AND ORDERED FROM THEIR WEBSITE. MY ORDERS CAME EXPEDITIOUSLY AND WAS WAY ABOVE MY EXPECTATIONS! ALL THROUGH THE NIGHT I RECEIVED NUMEROUS COMPLIMENTS. I BOUGHT A BLACK AND WHITE FAUX FUR ALONG WITH A DRESS. MY HUSBAND LOVED IT! I WOULD RECOMMEND THIS SITE TO ANYONE! PEOPLE WERE ASKING WHERE COULD THEY GET OUTFITS LIKE MINE. I WAS SO EXCITED ALONG WITH THE FACT THAT MY HUSBAND AND I WERE CROWNED KING AND QUEEN OF THE NIGHT!
Excellent delivery, my daughter loves the dress but we will have to make some alterations to the top section to fit her perfectly and the hem needs to come up an inch
Good company to deal with dress is nice. Well made fabric is not the very best, but worth the money. I bought a dress in red and in a size 8. I have no problem with the packaging and the condition in which it arrived... but it was a little small for which I choosed wrong number, but i was my fault, I'm hoping to lose the extra weight to get in it.
The dress I ordered was Perfect, awesome, correct measuremets, extra fast postage 6 days to australia and from beginning to end a flawless experience. Would highly recommend.
I purchased my wedding gown on this site... IT IS GORGEOUS! And by the way... only $250 fit to my measurements! We have a very small fund for our wedding and without jjshouse I wouldn't have had such a beautiful dress AND all the other wedding things I wanted! I also ordered a set that consisted of a ring bearer pillow, flower girl basket, guest book, pen, & garter and they look great too! Perfect color for my scheme.
Bottom line: FANTASTIC avenue for all things wedding! You're DUMB not to use them!
When I found this site, I feel unsure about how it would end up. There are good reviews but also some negative ones. I decided to give it a try. Ordered on Oct 3 and the order arrived two weeks later. Super fast! I bet it would be one of the advantages ordering online from Asia. They have great passion about getting things done fast. I guess if you are rushing for a dress or running out of time for a prom, it could be your shot.
I ordered a galadress, received it very fast and the measures were perfect. I had a lot of compliments about the dress! Thank you JJshouse!
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Dear Marcos M.,
Thank you for sharing your comments on JJ's House.
Firstly, we would like to kindly explain that all the reviews you see online are the true feedback from our true customers.
We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.
Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
GOOGLE TRANSLATION:
Estimado Marcos M.,
Muchas gracias por compartir sus comentarios en la casa de JJ ti.
En primer lugar, nos gustaría explicar amablemente que todas las críticas que ves en línea son la verdadera respuesta de nuestros verdaderos clientes.
Damos prioridad a la satisfacción de nuestros clientes y nos sentimos que nuestros productos y servicios no satisfacen sus expectativas este momento.
Por favor, creo que nuestro equipo le importa a todos nuestros clientes. Vamos a resolver el problema tan pronto como sea posible. ¿Quieres que amablemente me su número de orden (o la dirección de correo electrónico que realizó la compra con nosotros) envíe para que podamos contactar con usted?
Sus palabras serán ayudarnos a mejorar nuestro servicio al cliente y asegurar una mejor experiencia de compra para los clientes. Con suerte, seremos capaces de servirle otra vez en el futuro.
Gracias.
Saludos cordiales,
Equipo de Servicio de la casa de JJ