Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Fantastic customer service, ordered dress with customised measurements, it arrived within 10 days was a perfect fit the workmanship was terrific and all details were exact. On asking a question on their website I had a response within hours, would recommend this company highly
Now I need to pay for DHL on top of my shipping fee
I don't know why I'm just shock, and there is not
Telephone number to get back to them.
Just disappointing.
JJshouse came through with everything expected and more. My daughter loved the dress and it was shipped in a very timely manner and arrived exactly on the day they anticipated. The quality of the dress is very good and prices are phenominal! I will recommend this site to my friends and family.
I purchased a dress from here that wound up being a size too big, I measured at an 8,10in the bust, I got the 8 and was scared it might be too small, it was huge! Strapless dress was falling off of me, I had to get it tailored, Now that my tailor has fixed it it looks great but the dress as it was sent was way too big, I will not be ordering from this site again, they have offered me a 15% refund but I have yet to see it. And as some others have said don't use a real credit card on here, use a visa gift card if you dare waste your money on this site
Dear Melissa T.,
Please take our deepest apologies for all the problems you encountered.
We understand how upset you will be when the dress does not fit well. Please kindly believe that we will work out a top solution for you.
Could you supply us with more details and give us another chance to serve you? Please send to feedback@jjshouse.com.We will try our best to make you feel better.
Best Regards,
JJ’sHouse Service Team
I have bought a wedding dress from this site and I am totally satisfied with the material and products. Must deals site for all the coming Big Day as well. Totally satisfied!
I wrote my review about a personalized wedding cake set server I will paste it here>>>>I bought this for my wedding, and I won't regret. They are exactly like the image and very nice&original. Arrive in 19days from China to UK. I am very pleased. I am expect also a wedding bouquet, hope it will be as marvelous as it looks on the pic. I am going to order more today. ( I didn't had the time to order yet bec I am checking several things, to order. I will order more in the very next future. I will give 5 stars if the wedding bouquet arrive without any problems. This was my 1st buying from JJ'House and for now I am very pleased. Also I must say that some people complain about duty customs, but it is not to any online site responsability about customs, that is client responsability. Check with customs 1st the conditions, each country has different rules. Sometimes fees that appear to receive the item is customs duty, by the country where the client live, be aware of it.
Received this dress in a very timely fashion. The dress was exactly as depicted on their site and was very happy with it. It fit like a glove!
My only complaint would be with the shipping cost. I payed the shipping cost you list on your site and then was shocked when there was another shipping cost of approximately $55.00 COD when the dress was delivered. There is no mention of that on your site. The dress itself was perfect but I would be hesitate to order again not knowing whether I would have to pay shipping at both ends again.
Will upload a pic of myself in the dress at a later date!
AWFUL! The CS team is just awful! I paid 32.99$ in shipping fees and got charged with an additional 43.00$ fee! This was not a customs fee or VAT but a brokerage fee. They filled out my shipping form wrong and now refuse to pay back the money I had to pay.
Worst shopping experience ever!
***To follow up. JJ House did refund my charges and they gave me a voucher on top of all that, just for my troubles. They have been VERY nice since this happened and I will shop with them again.
Dear Katie D.,
Thank you for sharing your comments on JJ's House.
We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.
We understand how upset you will be when you are being charged of extra fee. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
La experiencia siempre fue satisfactoria! La atencion de ellos es sumamente completa, responden siempre a todas las preguntas que tenes y tratan de que siempre tengas el producto y la atencion que los clientes se merecen. Siempre se preocupan para que el cliente quede satisfecho y yo obviamente que quede mas que satisfecha! El vestido supero la expectativas que tenia, es bellisimo y me anda exactamente a mis medidas, un sitio sumamente recomendable
I am very satisfied with my shopping (wedding dress) on JJsHouse and I recommend all customers to use this website. My expirience says that you did everything what I want form you. It very secure, professional site. They replied on all my demands.
I'm a very satisfy customer, I love the quality and the good prices! And shipping was faster than I expected! Love it!
Vor 2 Wochen habe ich ein Hochzeitskleid bestellt, habe meine Masse mehrmals gemessen und bestätigen lassen, die Schablone mit den Massen und Erklärungen angeschaut. Nachdem ich 2 Tage überlegt habe, ob ich das Risiko eingehe auf dieser Webseite ein Hochzeitskleid zu kaufen, habe ich mich für den Kauf entschieden.
In der Regel stehen mir keine herz-förmigen Oberteile ohne Schulterhalterungen, und darum bin ich kein Risiko eingegangen, und habe ein V-Ausschnitt-Modell gekauft.
Der Stoff ist von guter Qualität und der Schnitt steht mir sehr gut. Die angegebenen Masse wurden respektiert und ich bin sehr zufrieden mit dem Kleid.
Ich denke, bei der Bestellung ist es wichtig, die Masse mehrmals abzuprüfen und sich an die Angaben der Mess-Schablone zu halten. Bei der Auswahl des Kleids ist es wichtig zu wissen, welches Modell oder Kleid oder Ausschnitt Dir in der Regel gut steht.
JJs House sollte jedoch bei der Bestellung erwähnen, dass wir bei der Ankunft Zollgebühren zahlen müssen, ich zahlte ca. $46 bei der Ankunft meines Pakets nochmals dazu, darüber wurde ich beim Kauf nicht informiert (hätte ich die AGBs lesen sollen :/ )
Diese Webseite bietet eine grosse Auswahl an wunderschönen Kleidern an, das Paket hatte ich dann nach 10 Tagen nach Bestellung, und die Qualität des Kleides ist sehr gut für den Preis. Nach dem Kauf habe ich auf der JJs House eine Bewertung des Kleides gemacht und ich habe sofort eine Antwort und Entschädigung auf meine Kritik erhalten (wegen der Zoll-Kosten).
Meine Erfahrung mit JJs House war gut, aber wie gesagt, die angegebenen Masse müssen genau sein und man sollte vorab wissen, welcher Kleiderstil einem passt.
Nice designs, good variation of colors, very nicely work on the dress and fast delivery!
Will definitely order more dresses from this site! And the prices are good to!
Delivery was very good and quick. But when I received my dress and tried it on I discovered that one of the shoulders was longer than the other. So I got in touch with JJ's House, who very promptly answered my message. They admitted it was a mistake on their part and refunded an amount to cover having it re-stitched at my own dressmakers without any problems. I was very impressed by their after sales service and would definitely shop with them again.
The JJ House offering and customer service is incredible! I ordered a dress and received it within two weeks and it was exactly as expected. The gown was for a charity ball and a similar dress in a store costs double the price. This meant I could donate the money saved to the charity. I absolutely recommend this site.
Fast shipping. The dresses were lovely. Fast response to inquiries. Highly recommended.
Excellent! I recommend you, the best for you wedding dress
The customer service on this website is awesome. If you have any complaints they answer ASAP and take care of the problem. Not, that they cause problems. The users usually ( me) cause the problems. I just receive one of their items, a faux fur shrug which was a bargain and I'm very, very, very HAPPY with the quality and how fast it was sent. I would recommend this website JJshouse to all my friends and family. Please check them out for the holidays they have beautiful dresses and shrugs. I love, love, love my ivory faux fur shrug, not only will I wear it for my wedding I can wear it on my honeymoon over my nightgown and others nights. What a great buy!
I just received my wedding dress and i am really happy with the final product.
Looks exactley the same and the size fits. The fabric is also much better than what i was expecting. The team is very responsive.
The expedition time was shorter than what i was waiting.
I recommend this website
Excellent communication, product and shipping. Do they actually sold the photos. And the measurements were accurate. Thank you very much, is the best choice I could choose to buy for jjshouse.com
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Dear Ava,
Thank you for sharing your comments on JJ's House.
We are sorry to hear that you need to pay DHL again, please kindly note that after that you have placed the order, we will not charge you more.
Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team