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JJ's HouseReviews 3,094

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


jjshouse.com
UK
Founded in 2010
Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: service@jjshouse.com

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
AE
1 review
0 helpful votes
Follow rahma A.
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I bought from this website two dresses different times and all of their products as mentioned. It's very interseting to find such a website like them.

Thank you.

Date of experience: November 22, 2013
GB
1 review
1 helpful vote
Follow Amanda G.
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Earlier in the year my partner and I decided to get married, with grown up children, busy lives, we still wanted Our Wedding Day to be very special. Jjhouse were amazing I found the dress I dreamed of, I had it custom made as I wanted a perfect fit, the dress arrived and indeed it was perfect, the colour, the size, the quality totally superb. Later at the wedding breakfast my daughter announced her wedding date so now the girls in our family will be contacting jjhouse for a summer wedding!

Date of experience: November 22, 2013
France
1 review
0 helpful votes
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J'ai reçu la robe dont je rêvais, rapidement, dans un emballage très soigné, accompagnée de tous les accessoires commandés Je n'ai que des compliments à faire Je recommande ce site Si vous avez un souci ou une question, vous envoyez un email, il réponde si pas le jour mémé, le lendemain Pour avoir souvent achetée en ligne, je ne dirais pas cela de tous le monde

Date of experience: November 21, 2013
Arizona
1 review
2 helpful votes
Follow Tasha A.
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DON'T BUY FROM THIS WEBSITE. This review is for my sister who has been treated terribly throughout this entire process of trying to purchase a wedding gown.

She purchased a wedding gown from JJsHouse, it does not fit properly or look correct on her. We assume it's because the picture of the original dress is on a 6 foot tall model while my sister is barely over 5 feet.

She tried to return it. They absolutely refuse. She tried to compromise and asked if she could exchange or put money towards bridesmaids dresses. They STILL REFUSE. JJshouse is ignorant and even your responses to the complaints on this website suck. You aren't accomplishing ANYTHING by telling these women, you are sure "things will work out" or "don't worry you'll be taken care of." I'm calling B. S.

My family is going to speak to every female on the planet and every website we know about the fraud and unreasonably asinine store the jjshouse is.

That is all. You have lost a total of at least 300 customers thanks to the way you've treated us. Congrats!

Date of experience: November 21, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Tasha A.,

Thank you for sharing your comments on JJ's House.

We are so sorry to hear what has happened to your sister' case. We understand how upset your sister will be when the dress does not meet the full expectation.

Please believe that our team cares all our customers. We will solve your sister' s problem as soon as possible. Would you kindly send me her order number (or the email address that she made the purchase with us) so that we can contact your sister?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Thank you.
Best regards,
JJ's House Service Team

Utah
1 review
1 helpful vote
Follow Jayne O.
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This site is totally a scam. They stole photos of wedding dresses and then tried and failed to recreate them. I ordered two because they were so inexpensive and was extremely disappointed when they arrived. They fit just fine, so I was unable to return them, but they were so UGLY. They were made with extremely cheap material, the hemlines didn't match up and were very threadbare. Do not buy from this site unless you want a cheap, poorly constructed dress. You get what you pay for.

Date of experience: November 21, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Jayne O.,

Thank you for sharing your comments on JJ's House.

For the first issue you have mentioned, we would like to kindly explain that each of our dresses displayed online are worn by our worn models. They are not pictures we take from other website. Hope you can kindly understand.

But we still feel sorry since our dresses do not meet your expectation. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Thank you.
Best regards,
JJ's House Service Team

New Jersey
1 review
1 helpful vote
Follow Betty S.
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I received gown, (mother of bride gown), did not like the way gown fit and sequins was very cheap looking. Quality of material was ok... however, did not like fit on shoulders and have been trying to return gown for full refund. Unfortunately, customer service sent me ticket by email only stating dress looked nice on me. And offered me 15% to keep gown. Well, I do not like fit of gown or how gown was made. There is NO customer service number to contact anyone. I have emailed them four times with no response. Would never buy from JJ's house again... still waiting for a response from them still. Very doubtful they will respond to my emails. Followed instructions and contacted them well w/in 7days after receiving gown as well. Contacted my credit card for help, now disputing bill. Also, told to go to this site. Wish I did before purchasing gown. Hopefully, they have better luck contacting them. JJshouse.com IS A SCAM DO NOT PURCHASE FROM THEM!

Date of experience: November 21, 2013
JJ's House R. JJ's House Rep
over a year old

Dear Betty S.,

Thank you for sharing your comments on JJ's House.

We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.

Please believe that our team cares all our customers. We will solve your problem as soon as possible. Please do not worry about it.

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Thank you.
Best regards,
JJ's House Service Team

Ohio
1 review
3 helpful votes
Follow laura p.
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Well ups cames and told me that jjshouse didnt put a invoice notice and now gotta pay for the shipping of 58.00 dollars and thats b. S pay alot of money for the shipping and my military ball dress that was wrong of jjshouse ripping me off

Date of experience: November 21, 2013
JJ's House R. JJ's House Rep
over a year old

Dear laura p.,

Thank you for sharing your comments on JJ's House.

We are sorry to hear that you have been charged of customs fee. In fact, this fee is charged by your local customs, instead of our company.

However, we understand how upset you will be when you are being charged of this extra fee. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?

Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.

Thank you.
Best regards,
JJ's House Service Team

Georgia
1 review
0 helpful votes
Follow AnnMarie F.
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After many hours of online shopping for the perfect wedding dress I finally found exactly what I was looking for at JJ's House. They were quick to respond with additional information about the dress and even provided me with a coupon for a discount. The Website made it easy to order the dress sized perfectly to fit me. It arrived much more quickly than I expected and was even more beautiful than I had imagined. There were a few wrinkles in it due to the shipping process, but JJ's provided detailed instructions to remedy that issue. I LOVE my dress, can't wait to wear it in February and would highly recommend JJ's to everyone!

Date of experience: November 21, 2013
California
1 review
0 helpful votes
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JJs House made it easy and a pleasure to buy on line, with a high quailty service and product. I would recommend anyone to buy there next special occasion dress on line with them. I love there website what you see on line and order is exactly what you get delivered to your door on time.

Date of experience: November 20, 2013
GB
1 review
0 helpful votes
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Amazing
November 20, 2013

Amazing. Bought my dress and it was dispatched to England. Very fast service and the dress is amazing. So pleased with my choice. Will be shopping at JJS House again in the future.

Date of experience: November 20, 2013
Canada
1 review
0 helpful votes
Follow Nikky V.
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I was so nervous after having had some bad experiences with physical bridal stores, but I would recommend JJs House to anyone and everyone.

My wedding dress was absolutely beautiful, with the most delicate beadwork. It is amazing, and I cannot wait to wear it!

Date of experience: November 20, 2013
Australia
1 review
0 helpful votes
Follow Brighid K.
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I'm so happy with the quality of my wedding dress, I can't wait to wear it!

Date of experience: November 20, 2013
Argentina
1 review
0 helpful votes
Follow Irene A.
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Realmente quede sorprendida por el excelente vestido que compre! Todo es como lo muestran en la pag, mandar las medidas y listo te llega el vestido como lo queres! Muy muy conforme son unos maestros con los vestidos!

Date of experience: November 20, 2013
Michigan
1 review
0 helpful votes
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I received my dress and I could not believe how beautiful it was! It was very well made. I did realize that I needed a half inch more of room at the top when I tried to zipper the dress because I did not customize the dress I ordered the standard size 4 and to my surprise the dress came with extra material which my seamstress added the little room I needed. She could not believe the quality work of a dress I brought on line. I love the dress and next time I will get the measurements from my seamstress before I order the standard size. I will order another dress in the future.

Date of experience: November 20, 2013
Sweden
1 review
0 helpful votes
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I love the dress I bought
November 20, 2013

I love the dress I bought. I used the custom size option and the dress was fitting me absolutely wonderful when arrived. The customer service was fantastic. As I was not sure about the color, they provided me different pictures to better decide.
The dress has a great quality and I just love it so much. Thanks jjshouse!

Date of experience: November 20, 2013
Australia
1 review
0 helpful votes
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A lot of thought has been put into this website, the dresses are beautiful and how to determine the correct sizing is very informative and it goes into great detail.

I could not find another dress anywhere that I liked more than the one I purchased to wear in Las Vegas in January.

The delivery was so inexpensive and very very fast.

I will definitely, when the need arrises be purchasing from JJ's House again.

Kind regards

Jenni

Date of experience: November 20, 2013
Australia
1 review
0 helpful votes
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The dress and jacket ( *******) are so nice and the colour I chose Royal Blue is sooooo lovely I just tried it on to show my daughters friends they said how lovely I looked and how well made it was Thank You Lynette

Date of experience: November 19, 2013
Tennessee
1 review
0 helpful votes
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This dress was awesome!
November 19, 2013

This dress was awesome! It was made really well and looked great. The price was cheap, but the workmanship was top-notch! It arrived well before we expected it. It fit perfectly! My daughter even won 2nd alternate in the beauty review!

Date of experience: November 19, 2013
Maryland
1 review
1 helpful vote
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I can't say enough good about this company. I had many questions before i actually bought my dress. There reps let me know within minutes that they got my request. Not much time later i had my answer, they couldn't always give me what i wanted so they checked there inventory to find the closes. Not being sure i ordered dress anyway and was nervous the whole time. I didn't have to wait that long cuz it came a week early. I got the custom fit do to not wanting to have it hemmed. It is the most perfect dress that i tried on i can't wait for my wedding day so i can show it off. I couldn't have asked for a better price with all the perfect detail on it. I am now getting ready to make my next order with this company. They have got wonderful dresses and reps cuz i have to talk to a few. Thank you so much jjhouse

Date of experience: November 19, 2013
Brazil
1 review
0 helpful votes
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Tudo foi perfeito!
November 19, 2013

Tudo foi perfeito!
O vestido chegou no prazo combinado e exatamente igual a imagem.
A qualidade do produto é inquestionável, além da comunicação com a empresa funcionar muito bem. Ameiiiii e irei comprar muitos outros produtos.

Date of experience: November 19, 2013