Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought from this website two dresses different times and all of their products as mentioned. It's very interseting to find such a website like them.
Thank you.
Earlier in the year my partner and I decided to get married, with grown up children, busy lives, we still wanted Our Wedding Day to be very special. Jjhouse were amazing I found the dress I dreamed of, I had it custom made as I wanted a perfect fit, the dress arrived and indeed it was perfect, the colour, the size, the quality totally superb. Later at the wedding breakfast my daughter announced her wedding date so now the girls in our family will be contacting jjhouse for a summer wedding!
J'ai reçu la robe dont je rêvais, rapidement, dans un emballage très soigné, accompagnée de tous les accessoires commandés Je n'ai que des compliments à faire Je recommande ce site Si vous avez un souci ou une question, vous envoyez un email, il réponde si pas le jour mémé, le lendemain Pour avoir souvent achetée en ligne, je ne dirais pas cela de tous le monde
DON'T BUY FROM THIS WEBSITE. This review is for my sister who has been treated terribly throughout this entire process of trying to purchase a wedding gown.
She purchased a wedding gown from JJsHouse, it does not fit properly or look correct on her. We assume it's because the picture of the original dress is on a 6 foot tall model while my sister is barely over 5 feet.
She tried to return it. They absolutely refuse. She tried to compromise and asked if she could exchange or put money towards bridesmaids dresses. They STILL REFUSE. JJshouse is ignorant and even your responses to the complaints on this website suck. You aren't accomplishing ANYTHING by telling these women, you are sure "things will work out" or "don't worry you'll be taken care of." I'm calling B. S.
My family is going to speak to every female on the planet and every website we know about the fraud and unreasonably asinine store the jjshouse is.
That is all. You have lost a total of at least 300 customers thanks to the way you've treated us. Congrats!
This site is totally a scam. They stole photos of wedding dresses and then tried and failed to recreate them. I ordered two because they were so inexpensive and was extremely disappointed when they arrived. They fit just fine, so I was unable to return them, but they were so UGLY. They were made with extremely cheap material, the hemlines didn't match up and were very threadbare. Do not buy from this site unless you want a cheap, poorly constructed dress. You get what you pay for.
Dear Jayne O.,
Thank you for sharing your comments on JJ's House.
For the first issue you have mentioned, we would like to kindly explain that each of our dresses displayed online are worn by our worn models. They are not pictures we take from other website. Hope you can kindly understand.
But we still feel sorry since our dresses do not meet your expectation. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
I received gown, (mother of bride gown), did not like the way gown fit and sequins was very cheap looking. Quality of material was ok... however, did not like fit on shoulders and have been trying to return gown for full refund. Unfortunately, customer service sent me ticket by email only stating dress looked nice on me. And offered me 15% to keep gown. Well, I do not like fit of gown or how gown was made. There is NO customer service number to contact anyone. I have emailed them four times with no response. Would never buy from JJ's house again... still waiting for a response from them still. Very doubtful they will respond to my emails. Followed instructions and contacted them well w/in 7days after receiving gown as well. Contacted my credit card for help, now disputing bill. Also, told to go to this site. Wish I did before purchasing gown. Hopefully, they have better luck contacting them. JJshouse.com IS A SCAM DO NOT PURCHASE FROM THEM!
Dear Betty S.,
Thank you for sharing your comments on JJ's House.
We prioritize customer satisfaction and we are sorry that our products and service did not meet your expectations this time.
Please believe that our team cares all our customers. We will solve your problem as soon as possible. Please do not worry about it.
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
Well ups cames and told me that jjshouse didnt put a invoice notice and now gotta pay for the shipping of 58.00 dollars and thats b. S pay alot of money for the shipping and my military ball dress that was wrong of jjshouse ripping me off
Dear laura p.,
Thank you for sharing your comments on JJ's House.
We are sorry to hear that you have been charged of customs fee. In fact, this fee is charged by your local customs, instead of our company.
However, we understand how upset you will be when you are being charged of this extra fee. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
After many hours of online shopping for the perfect wedding dress I finally found exactly what I was looking for at JJ's House. They were quick to respond with additional information about the dress and even provided me with a coupon for a discount. The Website made it easy to order the dress sized perfectly to fit me. It arrived much more quickly than I expected and was even more beautiful than I had imagined. There were a few wrinkles in it due to the shipping process, but JJ's provided detailed instructions to remedy that issue. I LOVE my dress, can't wait to wear it in February and would highly recommend JJ's to everyone!
JJs House made it easy and a pleasure to buy on line, with a high quailty service and product. I would recommend anyone to buy there next special occasion dress on line with them. I love there website what you see on line and order is exactly what you get delivered to your door on time.
Amazing. Bought my dress and it was dispatched to England. Very fast service and the dress is amazing. So pleased with my choice. Will be shopping at JJS House again in the future.
I was so nervous after having had some bad experiences with physical bridal stores, but I would recommend JJs House to anyone and everyone.
My wedding dress was absolutely beautiful, with the most delicate beadwork. It is amazing, and I cannot wait to wear it!
I'm so happy with the quality of my wedding dress, I can't wait to wear it!
Realmente quede sorprendida por el excelente vestido que compre! Todo es como lo muestran en la pag, mandar las medidas y listo te llega el vestido como lo queres! Muy muy conforme son unos maestros con los vestidos!
I received my dress and I could not believe how beautiful it was! It was very well made. I did realize that I needed a half inch more of room at the top when I tried to zipper the dress because I did not customize the dress I ordered the standard size 4 and to my surprise the dress came with extra material which my seamstress added the little room I needed. She could not believe the quality work of a dress I brought on line. I love the dress and next time I will get the measurements from my seamstress before I order the standard size. I will order another dress in the future.
I love the dress I bought. I used the custom size option and the dress was fitting me absolutely wonderful when arrived. The customer service was fantastic. As I was not sure about the color, they provided me different pictures to better decide.
The dress has a great quality and I just love it so much. Thanks jjshouse!
A lot of thought has been put into this website, the dresses are beautiful and how to determine the correct sizing is very informative and it goes into great detail.
I could not find another dress anywhere that I liked more than the one I purchased to wear in Las Vegas in January.
The delivery was so inexpensive and very very fast.
I will definitely, when the need arrises be purchasing from JJ's House again.
Kind regards
Jenni
The dress and jacket ( *******) are so nice and the colour I chose Royal Blue is sooooo lovely I just tried it on to show my daughters friends they said how lovely I looked and how well made it was Thank You Lynette
This dress was awesome! It was made really well and looked great. The price was cheap, but the workmanship was top-notch! It arrived well before we expected it. It fit perfectly! My daughter even won 2nd alternate in the beauty review!
I can't say enough good about this company. I had many questions before i actually bought my dress. There reps let me know within minutes that they got my request. Not much time later i had my answer, they couldn't always give me what i wanted so they checked there inventory to find the closes. Not being sure i ordered dress anyway and was nervous the whole time. I didn't have to wait that long cuz it came a week early. I got the custom fit do to not wanting to have it hemmed. It is the most perfect dress that i tried on i can't wait for my wedding day so i can show it off. I couldn't have asked for a better price with all the perfect detail on it. I am now getting ready to make my next order with this company. They have got wonderful dresses and reps cuz i have to talk to a few. Thank you so much jjhouse
Tudo foi perfeito!
O vestido chegou no prazo combinado e exatamente igual a imagem.
A qualidade do produto é inquestionável, além da comunicação com a empresa funcionar muito bem. Ameiiiii e irei comprar muitos outros produtos.
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Dear Tasha A.,
Thank you for sharing your comments on JJ's House.
We are so sorry to hear what has happened to your sister' case. We understand how upset your sister will be when the dress does not meet the full expectation.
Please believe that our team cares all our customers. We will solve your sister' s problem as soon as possible. Would you kindly send me her order number (or the email address that she made the purchase with us) so that we can contact your sister?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team