From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
This site is good. Easy to navigate and the product selection is good. Although I haven't bought any dresses here I have purchased dance shoes and was very satisfied with them.
I ordered the A-Line/Princess V-neck Tea-Length Tulle Charmeuse Wedding Dress with Lace Sashes Beadwork. I received my made to order dress today. It was ordered on the first of November and arrived on the 16th! (Not a rushed order) I pulled it out of the box and I became soo excited! It is PERFECT! I can't believe the quality of the dress. There is no way anyone would think it wasn't from a high street fancy boutique. I would recommend this site to anyone and will now be ordering my bridesmaid dresses from them too! I am so excited to wear this on my wedding day! I can't WAIT!
Very happy with the three pairs of shoes I have bought and received. JJs made sure my shoe size was exactly the measurement of my food supplied to them. Well done!
Will keep buying from them.
No hassle shopping with amazing results! I recently purchased a dress for my wedding and I could not be more thrilled. The dress is gorgeous! The size is perfect and the color is exactly what I wanted! Then top it all off with an amazing price and ridiculously quick shipping... Can we say WINNER! I will be back to purchase more items, this site is the best hands down! Hail to JJ's House!
I just received my dress and love it! It was so easy to order online. I need to adjust the straps a little bit, but it is the first dress I picked and tried and it is beautiful. I should have used their custom tailoring service but do not have enough time before my wedding. The added bra is okay, a little easy to see through the fabric. I'm considering taking them out because I do not want to take on chance on them showing up in our wedding pictures. Other than that, I am very pleased to have not had to go all over the place trying on dresses! This is the perfect place to find a beautiful, quality dress for such an affordable place. I will recommend JJs House to everyone I know needing any of the services and products they offer.
I am a genuine UK customer. I received my mother-of-the-bride dress today.
I just had to come on here and leave a review!
It is without doubt, the most gorgeous dress I have ever bought! I can't wait to wear it.
The measurements are perfect and the colour is gorgeous!
I did have to pay £24.44 in customs duty but that was DHL unfortunately
I was very impressed with this website, professional and extremely fast to make and post. The dress was a perfect color and fit and surpassed my expectations. I will definately buy here again if the occasion arises and I have already recommended jjshouse to my friends. Thank you for a gorgeous mother of the bride gown.
I ordered a dress from this website and had such professional and quick response that I ordered two further items. All were delivered within a short time and I was kept updated of the progress throughout.
A very good website as you are able to view the progress of your order through your account.
Will definitely recommend it to my friends and family.
I have purchased 4 items from this site and the items have been great. The shipping fast and the online help fantastic. Thanks JJs House I will be back today for another shop :)
I paid for my dress in full. Why is UPS asking me to pay more in shipping fees?
There was a problem with my dress and I asked to return it. The process was quick and very polite. I am pleased with this company's response. Highly recommend this company, even if there is a mistake. Fast and effective work.
Dear Josie D.,
Please take our deepest apologies for all the problems you encountered.We want you to know that you are very important to us and we truly appreciate your feedback.
We understand your frustration when we did not meet your expectations. Could you supply us with more details and give us another chance to serve you? Please send to feedback@jjshouse.com.We will try our best to make you feel better.
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Best Regards,
JJ’sHouse Service Team
I have never come across such fantastic service with an online store. Any question I raised was answered within a day and really efficiently with detailed responses. I am really impressed with the company and will definitely recommended to all who care to listen! I'll be back for more!
We've been very impressed with these favour tins, they are exactly as per the picture and description advises and we're really looking forward to using them on our wedding day. We can even fit in 3 Ferreo Roches which was a nice surprise. The price is brilliant for such a unique favour tin and they arrived in perfect condition, we're very happy customers thanks.
E' la prima volta che mi avvicino a questo sito... spero di trovarmi bene e di fare una bella esperienza...
This is my first formal dress I have ordered online. I love the fact that you can order to your measurements. The dress came faster than I expected. It is a very beautiful dress. I already know someone that would like to use your site the next time she needs a dress. Thank you!
Everything was excellent. Communication and service was perfect. Fast shipment with door to door delivery. The fabric and the colour of the dress, including the the needlework was beautiful. I recommend this site and company to everyone :)
I ordered 2 dresses and they are really wonderful! They fit as if they were made from a tailor just for me! I am very satisfied! This wasn't my last order! ;)
I have already paid for the shipping costs, why is DHL asking me to pay more?
Did you guys forget to use my shipping money to pay DHL? Not a very nice surprise.
Dear Pat s.,
Thank you for sharing your comments on JJ's House.
We are sorry to hear that you have been charged of extra fee from DHL. In fact, this is not the shipping cost. Surely we have paid the shipping money to the DHL. The extra fee is the custom fee charged by your local customs.
We understand how upset you will in such a situation. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Thank you.
Best regards,
JJ's House Service Team
Nothing bad to say about this site. I did a "custom" dress. Took my own measurements, and sent it away. Within 6 days my dress was at my house in Canada. It's slightly big, but nothing i can't take in myself, and to be expected as i wasn't there for them to measure off of. Nice material. Great service, and amazing prices.
Prior to ordering my wedding dress and veil from this company, I emailed them several questions which the reps answered courteously and in a timely manner.
Then I proceeded with my purchase and also asked several questions and requested that special circumstances be made for me while my order was being made and shipped. Good experience also.
The items arrived in a timely manner. I loved the veil very much but did not love the dress as much even though it was no different from the web pix. U no how it goes:)
I was impressed mostly by this company after I complained about not really liking the wedding dress and the amount of concern and sincerity they displayed in their responses, even offering to refund a certain percentage of the price back with me still keeping the dress. That just blew my mind.
I recommend this company based on their professionalism and great customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Purple P.,
We prioritize customer satisfaction and we are sorry to hear that you have been charged of customs fee. In fact, this fee is not shipping fees. This is charged by your local customs as VAT.
However, we do understand how upset you will be when you are charged of this VAT. Please believe that our team cares all our customers. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Looking forward to hearing from you soon.
Best Regards,
JJ’sHouse Service Team