From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
BCBG
Dana Foley NYC
Laws of Motion
Oseree
Samantha Pleet
Rat & Boa
Bec and Bridge
Selkie
Robert Graham
Batsheva
Ted Baker
Linennaive
JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
JJsHouse impressed me. Everything I ordered on line came as it is unlike other online shops/dealers. I am a lady of quality and you caught my eye. I was kept informed about the progress of my order in case of expected delay, notification was easily available and would not get scared like what happens with other shops who do not communicate with the customer. I recommend JJsHouse for wedding requirements, you are 5 stars.
Мне все понравилось, прекрасное платье, качественный материал, быстрая доставка
Excelent customer service, prompt and professional in any kind of inquery. I have ordered two pairs of dance shoes, both perfect fit and very comfortable. I recommend shopping on JJsHouse to everyone I know.
Great dress. Very detailed. Perfect fit. Highly recommended.
I got my dress yesterday and its perfect! Jjhouse site is relley easy to understand and they work fast and good. It took my dress to get ready for shipping and come to my front door here in Sweden in just 12 days amazing! The size and colur was perfect just as though it should be. So thank you for your great services and for the best dress ever! :)
Hi there, thank you so much for taking the time to share your feedback with us. I am thrilled to hear that our clothing provides you with great satisfaction. I would like to thank you especially for your recognition of our high quality and fine craftsmanship.
JJsHouse
Right to Your Door, Anytime, Anywhere
I bought my wedding dress from here recently, the pictures made the dress look beautiful, but when the dress actually came, OMG! It is THE most perfectly, amazingly, wonderfully beautiful dress I have ever seen! Each and every stitch is just perfect, the craftsmanship is out of this world! Words can not express how special and amazing this dress makes me feel when I have it on, I feel like a true princess! I cant wait to wear it on my wedding day! I will be ordering my bridesmaids dresses from jjshouse now too! I honestly cannot thank the amazing jjshouse enough.
Thank you for your glowing feedback regarding the dress from JJ’s House. We certainly try to accommodate every customer’s specific requirements to ensure a most satisfactory experience for you. We are glad that you love the fabric of the dress. We are committed to creating styles that are not only timeless but that also represent the best in value.
JJ's House
Look Your Best on Your Special Day
Добрый день! Приятно удивлена услугой и работой Вашего сервиса. На сегодня у меня существует страх быть обманутым, который у нас формировали долгие годы. Опыт работы с Вами показал, что не все так мрачно!))) Надеюсь, что в дальнейшем эти мои подсознательные комплексы улетучатся если на рынке будет больше таких партнеров как Вы. Спасибо! При случае буду рекомендовать работу с Вашей компанией.
Empfehlswert！！
Ich bin begeistert.
Das Kleid war top, entsprach genau meine Erwartung. Reissverschluss super vernaehrt. Es dauerte nur ein woche von China nach Deutschland. Schoenes Kleid, tolles Serviece und unschlagbares Preis. Ich wuerde jeder Zeit wieder bei Ihnen wieder bestellen. Dank schoen.
I really love the dress I got for my company graduation party. I have told all my friends about this web site and I am about to tell them to buy their dresses on this website.
Bravo customer service of JJ's house, especially Adam! I was very upset that I spent around 500 on nothing but then I received an email from Adam concerning my case with deep apologies and even though I ordered custom size dress, he offered a full refund and because they can't refund the customs fees he offered me coupon for that value. Thank you again, Adam!
Previous review:
I had a horrible experience with this website. I ordered custom size dress, even though I had a professional tailor to make measurements, the dress is big at waist and hips. The lace looks cheap and the color is not what I expected. Plus I had to pay $122 duty taxes. Total waste of money, I am very dissapointed.
Dear Assem:
I am extremely concerned to know your overwhelmingly poor impression onJJs House and would love to learn more about your experience. As thorough understanding of the issue is the only way to improve ourselves. We would welcome the chance to discuss your feedback. Could you email us via feedback@jjshouse.com?Thank you for taking the time to share your comments.
JJsHouse
Dress was made in the timeframe listed on the webpage, delivery was only 3 days from China to Denmark (!). Dress was in superb quality and exactly as described on webpage. My dress is in a beautiful champagne color, and the lace in contrasting black lace with beautiful beading. Corsage in satin with tulle overlay, and 2 layers of soft quality tulle over satinskirt. Corsage is boned and has a built in bra. I ordered a standard size 10, corresponding to a european size 38, a the measurments for this size was the same as my own. I am 180 cm tall and wear 10 cm heels on the picture - dress fits perfectly! Can only recommend this company, and will surely come back for business in the future! Good job JJ!
Thanks so much for sharing the feedback with us, Anita! I am thrilled to hear that this dress works out so well for you. Yes, our designers are greatly inspired by world leading fashion designers, and manage to provide the most fashionable designs to customers.
JJ's House
Right to Your Door, Anytime, Anywhere
Stunning dress very well made, great for the money, arrived quickly, well packaged. Would highly recommend to anyone. More than satisfied! Thank you!
Beautiful wedding dresses for great price! I was very satisfied!
Great dress, perfect cut, material and fittings! Love it! Highly recommended and will shop again
I asked the customer service few questions before I placed the order, and got super fast response. The dress came with a box about the size of my laptop. I am pleased with quality and value for money. Well done!
I love my prom dress i ordered from this site. The color is great and i ordered it on 1/30 and i got it on 2/19. It just needs a couple of minor adjustments because it is a little big, even though i ordered a custom fit. Overall, i love my dress and would defiantly order from here again.
I was fine, rewarding experience, high quality products and great prices. Thanks for making me happy with this lovely dress!
Mi sono trovata bene, esperienza gratificante, prodotti di alta qualità e prezzi ottimi. Grazie per avermi reso felice con questo abito incantevole!
Got lots of selections and affordable products are provided
The product and service from JJ's house was excellent, I would definitely buy from them agsin, and will be recommending them to my friends.
I had a custom made dress, tailored for a special size and it arrived and is beautiful. Didn't have to alter a thing. Material is high quality and over all, dress is totally as described. From start to finish was about 3 weeks shipping was within 3 days.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there! I'm so glad you're loving the dress. At JJ’s House, we're all about dressing for the body you have and feeling fabulous in the skin you’re in. We only provide the highest quality materials and designs in everything we deliver.
JJ's House
Always Looking Out for You