Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a royal Blue Scoop neckline mother of the bride outfit. It arrived well before anticipated time and was absolutely perfect! I couldn't have been happier - quality and service was sensational. Soooh much easier than trooping through the city trying on outfits - would definitely use JJSHouse again. Thankyou - Vicki Stokes from Australia. ( Matter of fact I should order the same outfit in different colours it was that good - I am also large but the dress makes me look reasonably slender!)
Igual ao da foto! Foi entregue dentro do prazo!
I needed the dress urgently as had a spring ball to attend, not only was the customer service outstanding and they rushed the tailor made dress through in plenty of time for my special event but the quality did not suffer at all. Absolutely fantastic and I cannot wait to order again from them.
I ordered the A-Line/Princess Sweetheart Prom Dress in a custom size for my daughter. I was pleasantly surprised with the quality of the finished product and the workmanship at such a reasonable price, as well as how quickly it was delivered. Absolutely a beautiful dress!
I needed a debutante white ball gown dress by March 1,2014 for my daughter. So, I ordered the white, Ball-Gown Strapless Floor-Length Taffeta Tulle Quinceanera Dress With Ruffle Beading (*******). I ordered it February 5,2014 and received it Tuesday, February 25,2014. So, I got it in plenty of time and it is beautiful and fits my daughter perfect and good quality material. The customer service was great and they responded in a timely matter and answered all my questions. I just wish they obtained a toll free number. My experience has been great!
Great experience, very fast and friendly customer service. Dress quality was amazing and I recieved many compliments!
I had a great experience with JJ's House. It was kind of scary to buy a dress without trying it on, but the sizing was great, the workmanship on the dress was/is beautiful. I had to have a very slight alteration done, and the seamstress said the dress was very well made. It is almost as nice on the inside as outside. There are no obvious seams. Will use their services as needed for formal wear. I have recommended JJ's to others, and my sister is in the process of getting her dress now. Thank you JJ's
J'ai coder ma robe de mariée, le jupon et accessoires, une robe de demoiselle d'honneur. Et tout est magnifiques tissus superbe, réalisation parfaite.
I have bought several wedding dresses, bridesmaid dresses, jewellery and the works from jjshouse for my upcoming wedding. The customer service has been outstanding, they have been understanding and helpful when orders made needed adjustments or quicker delivery and they do not compromise on the quality. I cannot rave enough about the beautiful dresses at such affordable prices. JJSHouse have made my online shopping experience a real breeze. Checkout this website for sure if u are needing something for a wedding. They are seriously good. And no, I do not get paid for saying this :) I am just one very happy customer.
I ordered 2 pair of (Latin) dancing shoes according to JJ's House measurements and they fit perfectly! Price and quality is good. I feel like a professional dancer but also very feminine on JJ's House's shoes. The time between ordering and delivery was quick so I did not have to wait too long. A tip: information about extra costs for customs is preferable at the product information site.
I experienced good service and quick reply on all my questions. WTG JJ's House!
Communication was prompt and everything i needed was fulfilled. Product was amazing and service was absolutely excellent!
Great job!
Really pleased with everything! Great customer service, fast delivery and the dress was absolutely amazing. I couldn't ask for anything more - I am a very happy customer!
I love the dress that I ordered from them, I got some nice compliments! The quality of the material was better than I expected and the customer service was very responsive when I realized I accidentally put down the wrong measurement since I selected the custom order. I will definitely order from JJ again for a classy event.
Hi Mary, I am glad to hear your positive review regarding fit and style of the dress. We care about customer experience and always do our best to deliver the best products for you.
JJsHouse
Look Your Best on Your Special Day
The dress I got has a good quality. It also looks really good! The picture wasn't a lie! The delivery was also really fast. I think it only took about a week or something. If I will need any dresses in the future I will probably buy again from JJ's House.
Everything was great! I am from germany and the german service is horrible, JJhouse offers great Service
Maravilhosa, tecido de qualidade, costura perfeita, entrega segura, perfeito!
Liebe Leser!
Auch ich habe mein Hochzeitskleid, ein Cocktailkleid und diverse Accessoires bei jjshouse bestellt und bin nach Öffnung des Pakets ( zzgl. 142,- Euro) in Tränen ausgebrochen. Die Kleider waren oder sind von miserabler Qualität, schlecht verarbeitet und haben mit den Abbildungen auf der Seite herzlich wenig gemeinsam. Beide Kleider sind aus Polyester und nicht aus Satin/Tüll, bzw. Charmeuse. Eindeutig Betrug. Das Cocktailkleid habe ich extra eine Nummer größer bestellt, es viel jedoch noch kleiner aus als die Tabelle vorgab. Die Accessoires sind höchstens für einen Kindergeburtstag geeignet, nicht für eine Hochzeit. Solche Firma sollte man aus dem Netz entfernen! Liebe Leser, wer weiss was zu tun ist, wenn es bei der Rückgabe und Rückerstattung des Geldes Probleme gibt? Meine Enttäuschung ist sehr groß. Mit frdl. Grüßen Simona B
Hi simona:
Thanks for posting your feedback. I apologize that we did not meet your expectations. We want you to know that you are very important to us and we truly appreciate your comments. I hope you can indulge me by sending the specific details of your experience via feedback@jjshouse.com. We would like to have better understanding of the issue and resolve your concerns promptly and to your satisfaction.
JJsHouse service team
TRANSLATion:
Hallo simona:
Danke für Ihren Feedback. Ich entschuldige mich, dass wir Ihre Erwartungen nicht erfüllen. Wir möchten, dass Sie wissen, dass Sie für uns sehr wichtig sind und wir wirklich zu schätzen Ihre comments. I hoffe ihr könnt mir, indem die spezifischen Details über Ihre Erfahrungen feedback@jjshouse.com frönen. Wir möchten zu einem besseren Verständnis des Problems zu haben und lösen Ihr Anliegen schnell und zu Ihrer Zufriedenheit.
JJsHouse Service-Team
Ottima esperienza di acquisto on line, prodotto con buon materiale e ben rifinito
Ottimo rapporto qualità prezzo, un po' lungo il tempo di attesa per la consegna ma questo è ben specificato al momento dell'acquisto ma ne vale la pena!
Fidatevi!
Great dress and great service. Would order from them again!
Answer: I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews! Now they are offering a 10% return for a stock dress that they say is custom made. DO NOT BUY FROM THIS COMPANY. You have been warned
Answer: It's risky. They have a NO RETURN for any reason policy. Doesn't fit - too bad. Doesn't look like picture - too bad. Don't think that Paypal will help you, they will usually rule that what you got is "substantially similar" to what you ordered. I paid for custom and told them that I am a size 4/6 in the front and a 10/12 in the back because I swim and that I have small bubbies and wear an A cup. I sent multiple measurements, taken by a professional. I got back a dress that would fit a 6 foot tall Dolly Parton. Maybe if you are perfectly proportioned, or if you are ordering something that isn't a garment, you will have better luck. For me, they saw a 38 inch bust measurement and assumed that I am a DD cup. They didn't listen to anything that I told them. I know that there are computer programs that you input a bust, waist and hip measurement and it spits out a pattern. Maybe that is what happened with me. My A cup bubby in that DD cup dress was certainly humorous. On the plus side, it did look good from the back. You should also know that it costs about 5.00 to ship something from China to the US, but that it costs about 45.00 to ship the same thing from the US to China. I had no complaints about the fabrics used, or the amount of time it took to arrive or the packaging. My complaint is that they totally ignored my description of my body. I recommend that you just pay a little bit more and drive to a store and try on dresses if you aren't a perfectly sized body. The "Norton Secured Seal" that JJ's employee is talking about has nothing to do with the merchandise, it just means that the website is safe from malware.
Answer: I do not get my refund money either and I have emailed several emails to your useless customer service. Worst service I have ever had in my life!
Answer: I cannot speak for the location as I live in the UK but I was very impressed with my wedding dress - I did pay the extra 20 pounds or so for them to use my exact measurements, however. The dress was stunning.
Answer: Linda Buyer you should be ashamed of yourselve, and your company! Your customer service dept Sucks and your scamming people out of there hard earned $$$, I think the newsroom should get involved here we are having the same problem with size, order off your size chart, gown gets delivered and like to size s to small could ny even get the zipper up!
Answer: WARNING: DO NOT ORDER FROM THIS COMPANY! They do not follow the return policy they have listed. I contacted them within the week of receiving the dresses that I ordered and they want to just give you a discount to buy more of their items.
Answer: Good decision! You cannot trust all those good reviews on their website because they will not post anything that has anything negative to say. It's pointless. I hope you had a beautiful wedding if it's already occurred and that you loved your wedding gown.
Answer: Dont touch this company I got a dress from them in total cost £160 there was a fault with the jacket and they would take it back, there is no hassle free returns. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Avoid like the plague
Answer: I would suggest you find your garment locate. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Good luck.
Answer: No easy returns! Please don't risk!
Hi Qrace, I am glad to hear you love the style of the dress so much! You are definitely going to look awesome at your wedding. We will definitely keep making progress.
JJ's House
The best source to turn your event into something truly special.