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JJ's HouseReviews 3,095

jjshouse.com
evening & party, bridal womenAge 19-25, 26-45
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From the business

Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!


jjshouse.com
UK
Founded in 2010
Clothing item from JJ's HouseFashion apparel by JJ's HouseMerchandise from JJ's House clothing lineJJ's House fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $13
Free Shipping: no
Shipped From: China

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, and in original condition with their tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: evening & party, bridal
Body Fit: regular, maternity
Available Sizes: Women's (S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: email, contact form
Support Email: service@jjshouse.com

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Klarna, Afterpay

How would you rate JJ's House?
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JJ's House Reviews Summary

The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews
Australia
4 reviews
1 helpful vote
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I ordered a royal Blue Scoop neckline mother of the bride outfit. It arrived well before anticipated time and was absolutely perfect! I couldn't have been happier - quality and service was sensational. Soooh much easier than trooping through the city trying on outfits - would definitely use JJSHouse again. Thankyou - Vicki Stokes from Australia. ( Matter of fact I should order the same outfit in different colours it was that good - I am also large but the dress makes me look reasonably slender!)

Date of experience: February 26, 2014
Brazil
1 review
1 helpful vote
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Igual ao da foto!
February 26, 2014

Igual ao da foto! Foi entregue dentro do prazo!

Date of experience: February 26, 2014
GB
1 review
1 helpful vote
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I needed the dress urgently as had a spring ball to attend, not only was the customer service outstanding and they rushed the tailor made dress through in plenty of time for my special event but the quality did not suffer at all. Absolutely fantastic and I cannot wait to order again from them.

Date of experience: February 26, 2014
California
1 review
1 helpful vote
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I ordered the A-Line/Princess Sweetheart Prom Dress in a custom size for my daughter. I was pleasantly surprised with the quality of the finished product and the workmanship at such a reasonable price, as well as how quickly it was delivered. Absolutely a beautiful dress!

Date of experience: February 26, 2014
Texas
1 review
1 helpful vote
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I needed a debutante white ball gown dress by March 1,2014 for my daughter. So, I ordered the white, Ball-Gown Strapless Floor-Length Taffeta Tulle Quinceanera Dress With Ruffle Beading (*******). I ordered it February 5,2014 and received it Tuesday, February 25,2014. So, I got it in plenty of time and it is beautiful and fits my daughter perfect and good quality material. The customer service was great and they responded in a timely matter and answered all my questions. I just wish they obtained a toll free number. My experience has been great!

Date of experience: February 26, 2014
Texas
1 review
1 helpful vote
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Great experience, very fast and friendly customer service. Dress quality was amazing and I recieved many compliments!

Date of experience: February 26, 2014
California
1 review
1 helpful vote
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I had a great experience with JJ's House. It was kind of scary to buy a dress without trying it on, but the sizing was great, the workmanship on the dress was/is beautiful. I had to have a very slight alteration done, and the seamstress said the dress was very well made. It is almost as nice on the inside as outside. There are no obvious seams. Will use their services as needed for formal wear. I have recommended JJ's to others, and my sister is in the process of getting her dress now. Thank you JJ's

Date of experience: February 26, 2014
Belgium
1 review
1 helpful vote
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J'ai coder ma robe de mariée, le jupon et accessoires, une robe de demoiselle d'honneur. Et tout est magnifiques tissus superbe, réalisation parfaite.

Date of experience: February 26, 2014
Australia
1 review
1 helpful vote
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I have bought several wedding dresses, bridesmaid dresses, jewellery and the works from jjshouse for my upcoming wedding. The customer service has been outstanding, they have been understanding and helpful when orders made needed adjustments or quicker delivery and they do not compromise on the quality. I cannot rave enough about the beautiful dresses at such affordable prices. JJSHouse have made my online shopping experience a real breeze. Checkout this website for sure if u are needing something for a wedding. They are seriously good. And no, I do not get paid for saying this :) I am just one very happy customer.

Date of experience: February 26, 2014
JJ's House R. JJ's House Rep
over a year old

Hi Qrace, I am glad to hear you love the style of the dress so much! You are definitely going to look awesome at your wedding. We will definitely keep making progress.

JJ's House

The best source to turn your event into something truly special.

Netherlands
2 reviews
0 helpful votes
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I ordered 2 pair of (Latin) dancing shoes according to JJ's House measurements and they fit perfectly! Price and quality is good. I feel like a professional dancer but also very feminine on JJ's House's shoes. The time between ordering and delivery was quick so I did not have to wait too long. A tip: information about extra costs for customs is preferable at the product information site.
I experienced good service and quick reply on all my questions. WTG JJ's House!

Date of experience: February 26, 2014
BN
1 review
0 helpful votes
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Communication was prompt and everything i needed was fulfilled. Product was amazing and service was absolutely excellent!
Great job!

Date of experience: February 26, 2014
AE
1 review
1 helpful vote
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Really pleased with everything!
February 25, 2014

Really pleased with everything! Great customer service, fast delivery and the dress was absolutely amazing. I couldn't ask for anything more - I am a very happy customer!

Date of experience: February 25, 2014
New York
1 review
1 helpful vote
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I love the dress that I ordered from them, I got some nice compliments! The quality of the material was better than I expected and the customer service was very responsive when I realized I accidentally put down the wrong measurement since I selected the custom order. I will definitely order from JJ again for a classy event.

Date of experience: February 25, 2014
JJ's House R. JJ's House Rep
over a year old

Hi Mary, I am glad to hear your positive review regarding fit and style of the dress. We care about customer experience and always do our best to deliver the best products for you.

JJsHouse

Look Your Best on Your Special Day

California
1 review
1 helpful vote
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The dress I got has a good quality
February 25, 2014

The dress I got has a good quality. It also looks really good! The picture wasn't a lie! The delivery was also really fast. I think it only took about a week or something. If I will need any dresses in the future I will probably buy again from JJ's House.

Date of experience: February 25, 2014
Germany
1 review
1 helpful vote
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Everything was great! I am from germany and the german service is horrible, JJhouse offers great Service

Date of experience: February 25, 2014
Brazil
1 review
1 helpful vote
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Maravilhosa, tecido de qualidade, costura perfeita, entrega segura, perfeito!

Date of experience: February 25, 2014
Austria
1 review
1 helpful vote
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Perfect!
February 25, 2014

Perfect! My dress arrived really quicky, 10 days after my order. They look nice and fit very well.

Date of experience: February 25, 2014
Spain
1 review
0 helpful votes
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Liebe Leser!
February 25, 2014

Liebe Leser!
Auch ich habe mein Hochzeitskleid, ein Cocktailkleid und diverse Accessoires bei jjshouse bestellt und bin nach Öffnung des Pakets ( zzgl. 142,- Euro) in Tränen ausgebrochen. Die Kleider waren oder sind von miserabler Qualität, schlecht verarbeitet und haben mit den Abbildungen auf der Seite herzlich wenig gemeinsam. Beide Kleider sind aus Polyester und nicht aus Satin/Tüll, bzw. Charmeuse. Eindeutig Betrug. Das Cocktailkleid habe ich extra eine Nummer größer bestellt, es viel jedoch noch kleiner aus als die Tabelle vorgab. Die Accessoires sind höchstens für einen Kindergeburtstag geeignet, nicht für eine Hochzeit. Solche Firma sollte man aus dem Netz entfernen! Liebe Leser, wer weiss was zu tun ist, wenn es bei der Rückgabe und Rückerstattung des Geldes Probleme gibt? Meine Enttäuschung ist sehr groß. Mit frdl. Grüßen Simona B

Date of experience: February 25, 2014
JJ's House R. JJ's House Rep
over a year old

Hi simona:

Thanks for posting your feedback. I apologize that we did not meet your expectations. We want you to know that you are very important to us and we truly appreciate your comments. I hope you can indulge me by sending the specific details of your experience via feedback@jjshouse.com. We would like to have better understanding of the issue and resolve your concerns promptly and to your satisfaction.

JJsHouse service team

TRANSLATion:
Hallo simona:

Danke für Ihren Feedback. Ich entschuldige mich, dass wir Ihre Erwartungen nicht erfüllen. Wir möchten, dass Sie wissen, dass Sie für uns sehr wichtig sind und wir wirklich zu schätzen Ihre comments. I hoffe ihr könnt mir, indem die spezifischen Details über Ihre Erfahrungen feedback@jjshouse.com frönen. Wir möchten zu einem besseren Verständnis des Problems zu haben und lösen Ihr Anliegen schnell und zu Ihrer Zufriedenheit.

JJsHouse Service-Team

Italy
1 review
0 helpful votes
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Ottima esperienza di acquisto on line, prodotto con buon materiale e ben rifinito
Ottimo rapporto qualità prezzo, un po' lungo il tempo di attesa per la consegna ma questo è ben specificato al momento dell'acquisto ma ne vale la pena!
Fidatevi!

Date of experience: February 25, 2014
New York
1 review
0 helpful votes
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Great dress and great service
February 25, 2014

Great dress and great service. Would order from them again!

Date of experience: February 25, 2014