If I could, then I'd give them zero stars. I had a horrible experience with them... and customer service was even worse than the experience itself. I wanted a burgundy dress for a formal event, and so I promptly ordered one that looked great from the site. When I finally received it, the dress was not at all burgundy - in fact, it was a bright red. Complete false advertising, and the company should fix that immediately, as that's HORRIBLE to do as a company. Then, when I reached out to customer service, it sounded like I was talking to a robot, and they didn't even bother to address any of my concerns and kept telling me that the color difference was because what you see on the screen is not a perfect match to what you'll see in person - that's a load of BULL$#*!. And then they kept sending me images of color swatches... if a customer brings up the fact that you have incorrect colorings based on PANTONE colors and that you are doing false advertising, then you better apologize and fix it. Then, they told me that I should keep the dress, as it will be difficult for them to sell the dress - NOT MY PROBLM, but the COMPANY'S PROBLEM. Then, they kept saying that they were trying to provide the best possible solution... which is a load of crap. I was utterly insulted and disgusting by this company and their customer service. I hope they go out of business soon, as they are a disgrace to all apparel retailers and have horrible customer service - hopefully no one else has to deal with them ever again.

I had an excellent experience. I ordered for this dress and it was delivered to Kenya 3 weeks later, in perfect condition and the fitting is perfect. I love this dress from the fitting to the embroidery to the detail. Its my dream gown and Thanks JJs for not disappointing me. Your customer service is excellent. I got prompt and very helpful answers and suggestions through out the process. Thanks JJs House. I would definitely recommend this dress and especially your services to any bride out there :)

Ordered my dress after viewing JJ's House website, it is for my Silver Wedding Anniversary party next month. I was a little nervous at first because I don't usually buy without trying on first. I paid a little extra for custom order so I knew sizing would be more accurate. My dress was made within the 11 days as stated on the website, it was shipped and actually arrived in less than 3 days - excellent service and I am so happy with the dress. The quality and the sizing are fantastic. Can't wait to wear it in May. Thank you so much JJ's House - I will definitely use your services again and recommend you to all my friends.

Debated on buying some bouquets from them. After paying an outrageous shipping fee I received my pkg... with NO packing! The bridesmaids bouquets had gotten misshaped, a pearl had come off the brides bouquet. Those are not big deals. I can work with them. The worst thing was that the brides bouquet had a HUGE bald spot. I contacted JJ's House. The only thing they offered was a coupon for 30% off the product value or a refund of 20% of the product value. I want a full bouquet and I don't feel I should have to pay for it AGAIN! I REALLY wish I had gone with my instincts and stayed away from them!

I was contacted by a rep from JJ's House. He was really great! I am now happier with the way way they handled my concerns with the products I ordered. I would be willing to try them again.

Their products are beautiful for really good price and the delivery time is faster than expected. The cloth items were perfect on me, but unfortunately I needed to order again the beautiful and very comfortable shoes because of size problems, but they were very helpful with my problem and for second order the shoes were finally perfectly fit. I would definitely order again from JJsHouse because I could see that they really care for their customers.

Ordered a gown for my wife, it arrived after only 8 days. Absolutely fabulous! Dress was exactly as pictured and fit her like a glove. (ordered by size chard not custom).

The quality of the dress was as good or better than anything we looked at in high end shops locally. (no snags, stains, or loose threads, tight stitching all around)

Had to pay customs but that was expected when ordering from a non free trade country (customs are demanded by your Gov not JJs)

Will definitely order from JJshouse again

My daughter and I chose jjshouse cause of the so called good reviews. But this has been the biggest nightmare ever. My daughter never like to ware dresses. So Imagine how excited we all were when she said she was going to the prom in a dress. Long story short we order the dress on 04/10/14 and on the site it said if order that day we will have dress on the 23rd. We said it's cutting it close cause the prom is on the 25th. Now today is the 22 and they saying the dress wont be finished till the 24th. So I wrote to them since this their mistake by not haveing the dress here when they said (which by the way the admitted to the mistake) I wanted a refund. Ms. Chen writes me back that they are sending the dress and will compensate me 15% of the dress value. Now really you are going send me a dress I cant use plus 21.00 ( which is the 15% of the dress). Are you kidding me?!?! I was told they need to pay the dressmaker, labor cost and fabric. Thats not my problem... your mistake, your problem... which you admitted that it was youR mistake. I WANT MY MONEY BACK. BEWARE OF THIS COMPANY. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE!

I ordered a dress for my son's wedding using the recommendations on the site, received it quickly but it didn't fit in chest or waist. The wrap I also ordered was so tight around the lower part of my wrists, I could hardly get it on, it looked strange to say the least. The issue with the dress was the chest way too big and waist a wee bit small. Emailed immediately that the dress and wrap didn't fit. They replied they wanted a picture emailed back. Seriously you want me to take a picture of my breasts down the front of the dress to prove it doesn't fit. Sounds like a perverts dream. Will never do business with them again.

This company is the best that I have ever used. The customer service and response time is outstanding. They genuinely care about customer satisfaction. When we ordered the dress, we had no idea it was made to order and we had a short time I which to receive the dress for the event needed. They did everything to make sure we received the dress in time. When it was received, it was absolutely beautiful and fit perfectly. This experience could not have been any better... I love this company

I placed an order for one dress first which came in without a problem. However when I ordered the remaining 3 bridesmaids dresses for my mother's wedding that is less then a month away I had to pay UPS an additional $66.30 for customs fees or whatever after I already paid the shipping fees on the website when I placed the order. So after no paying almost $80+ in shipping fees on top of almost $450 for the dresses the quality of the dresses is horrible one of the dresses the straps are not sewn on properly and are two different lengths and one of the dresses the straps are much longer then the other dresses. And of course you can't call this company or even chat with anyone on their website as no one is ever available and you the only way to contact them is thru email and they don't even answer that. I will be reporting this company to the better business bureau as this is ridiculous.

Was sceptical at first about buying a dress and veil online but couldn't be happier with my purchase! The dress is beautiful - had custom measurements and it fits like a glove! Beautifully made and lots of material in the dress. Very sturdy boning and even has a built in bra for added support. The dress and veil are chapel length and the veil fits perfectly over my dress. Customer service was very quick to respond to queries and will be ordering my bridesmaid dresses and a hoop also from this site. This site has literally saved me a total of £1000! Couldn't be happier!

Very dissatisfied my sister in law bought a reception dress veil and shrug the dress was supposed to be. I atom fit payed extra for it Not custom fit by any means vile was cheaply made shrug was way to small size was way off was a size 24 didn't fit my size 10 girl Not happy contacted the company got a response to send order number we did that and no response since we paid a lot of money and want a return of funds and return the merchandise... I have ordered from here before and was very happy But this order Sux... so sisapointed

This was a seriously amazing experience. This dress is for my son's wedding, so it had to be just right.
Got my dress and It was shipped in record time. I wasn't expecting it for at least another week or more. It was fitted to perfection. I wish I could give this a 10 star rating. It was all I hoped for and then some. To say that I'm thrilled would be an understatement. The attention to detail and workmanship is outstanding! I have never had a more beautiful dress and that includes my wedding dress. Even the packaging was well done.
To think I could fall in love with a dress online that's shipped across the globe and have it turn out this beautiful is simply amazing. Thank you so much! Would recommend you in a heartbeat and would definitely use you again. Great job!