I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.

Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.

Hong kong company delivered items 1 month later despite us paying shipping fees, then they were useless as our wedding had past. Endless online chats with representatives to get our return label and lost our money in shipping charges. Avoid at all costs!

Horrible products & customer service is even worse. I ordered 2 pairs of shoes from this company only to have them send me shoes with glue all over the heels of both pairs of shoes and the soles coming up all over the place on both pairs. I also paid $20 extra for shipping that was not so speedy. Yet and still I only asked for a $20 refund which they did not agree to. Do not be fooled by the reviews on the site itself, I'm 99.9% sure they delete all bad reviews especially since after you submit one it says that they are monitored.

We placed a special order according to my 11 year olds measurements. The dress is very nice quality and fits great! We don't need the dress until September so I left a little bit of room ro grow. The dress arrived 1 week earlier than anticipated! I will order from this company again for myself!

I've read many reviews, most of them were very bad (I'm Dutch so don't mind my English). I'm writing this review because I want to help others on their search for the right dress. First of all, measure is key! Watch the video to mesure the right parts. Second, to avoid disappointment, read the instructions of the dress. You will read that some lace stay the same color as shown on the picture. I had my dress tailor made, it fits like a glove and the color is exactly like the picture. I'm very happy with my dress and will order from JJ's house again! I'll insert a picture (I hope this helps you to make a decision).

As it's now prom season, many people are looking to buy dresses for the big night! My friend and I recently got prom dresses from JJsHouse and we love them!

This black one fit my friend really well and it looked so good on her. I really loved the blue one that I shared in the picture (the back is my favorite :)) Her's was about $150usd while mine was only $89! We did get it tailored/custom sizing so that does cost extra.

The quality of these are just so amazing for it's price and I'm so glad I didn't spend more than what I did because paying hundreds of dollars for a dress for this one night is erm not exactly worth it so definitely check out their website if you're interested in buying ANY kind of dress!

Ps, they ship internationally too!

Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake?
EDIT: JJsHouse replied on my mail and promised to refund penalty.

Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)

How is it I've paid £154 for an outfit with postage ( which I thought was £16 - expensive at best!) I work in retail and we never charge that amount! My refund was £113 so I've lost £ 40 returning a sub standard outfit!
Think trading standards need to look into this practice!

They don't custom made anything. They make you pay more but when the dress arrives it has nothing to do with your size, the quality is awful. They are based in Hong Kong and not UK, worst experience ever. Run from them.

BUYER BEWARE! Don't order before reading!

I ordered a custom made outfit for my son's wedding from JJsHouse.com It was late. I checked the tracking. It stopped in NYC. I have contacted them several times. They are not replacing it, or refunding me. They said it's not their responsibility once the shipper has it. They offered to refund me for 1/2 of my shipping cost. 11$. Their customer service just stinks. If you're on a budget, don't even entertain the idea because you could very well end up buying two dresses if the one from JJSHouse never shows up!

I recently returned a chiffon bolero jacket weighing 2-3 ounces. Not wishing to spend $30-40% of the items value to get a tracking number I returned it to the company via priority mail with their form inside the package as directed. My return address was clearly written. Well, a month has passed and sure enough they are saying it was not received. I consider this highly unlikely! Back & forth with their customer service and bottom line is they refuse to refund my $28. Perhaps now they can sell it to collect an additional $28 but, they have lost me (and maybe others here who value customer service and a reasonable return policy) as a customer. I have two more family weddings upcoming and will NOT be looking for my dresses at JJ's House!