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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I purchased a ring and they stated in their website they have a 30 day return policy. I ended up recovering another ring from my husband and wanted to return the ring I bought from jeulia. It to over 2 weeks to get a response from someone to get their return address, I had to open a case with PayPal for the to respond. I'm now dealing with arguing with The company about getting the money put back on the original payment method, they keep offering a store credit which I have told them multiple times I do not want. I would not recommend this company to anyone. Not legit.
Update they have issued me a refund back to the original payment method minus $34.90, they put a $10 credit on my account on their website, like I would ever but from them again. Total purchase amount including shipping item back $133.10 - amount refunded $89.75 = loss of $43.35. What a joke!
It Fits just right.
It is Beautiful.
I Would have liked to have been able to track it better. The price was awesome.
The other jewelry I viewed looks just amazing.
Very disappointed in ring. The set has NO Shine as pictured on the internet. Waiting to get information to return.
Hi Carolyn - We are so sorry we disappointed you. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. Please continue to work with customer service - we'll work to resolve whatever inconvenience this has caused you.
Extremely happy with my purchase I even ordered two more for each of my daughters. I proudly wear my Jeulia necklace.
My package was tracked and said it was delivered, December 24th at 12:18. I have not received my package
Hi Karter, we are sorry to hear that you haven't received your order, but don't worry, our customer service team will reach out to you soon via email and resolve your issue, please kindly check your email box. Thanks.
Very nice Jewerly. I just place an order the infinity ring. I didn't get the discount or the $5 credit on the ring purchase
Came quicker than i expected. Was absolutely exactly what i expected in a pretty wedding set. Love all of it but it could sparkle alot more if anything needed any improvement.
I was very disapointed in this ring. The silver was nice, but the stones in the middle were MUCH smaller than pictured and you could barely tell that they were yellow they were so small. I am keeping the ring, but wish it was more like the picture showed
Hi Laura, we are sorry to hear that the product was not as you expected. Please understand that the images of the rings on our website may be enlarged to show details. We would really like to welcome you back and provide you with a solution that will allow us to do something to make this experience better. If you give us this opportunity, I can assure you that you won't be disappointed!
I am extremely happy with my purchase it is beautiful and fits perfect. I've looked at this wedding set for some time and it is my Christmas gift this year. I love them
Jewelry received in stated time period and was received just as described. A very fashionable piece and an eye catcher.
I WILL NOT BE PURCHASING ANYTHING FROM THIS STORE EVER AGAIN! THEY SELL CHEAP SILVER JEWELRY FOR HUNDREDS ON TOP OF THAT THEY PUT EXTRA ITEMS IN MY CART WITHOUT MY CONSENT AND THEN REFUSE TO GIVE MY MONEY BACK! I EMAILED THEM RIGHT AWAY TO CANCEL THE ORDER. THEY KEPT OFFERING STORE CREDIT. I'VE BEEN GOING BACK AND FOUTH WITH THEM FOR WEEKS. THEY ARE LITERALLY TRYING TO HAGGLE WITH ME. I WANT THE MONEY BACK IN MY ACCOUNT FOR THE ITEMS THEY PUT IN MY CART.
Hi Lisa, we would like to apologize for your negative experience. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. Our representative has emailed you about your order, we have refunded the amount you paid for the special offers to your account, please kindly check your email box. If you need any further asstance, please email us at service@jeulia.com. And thank you so much for your feedback. This is valuable, so that we can see to very important improvements in our services
Paid $20 for name engraving that was supposed to appear centered on the inside of the ring band. Received a ring with a 925S impression taking up half that space and a completely illegible chicken scratch attempt at engraving squished into the space left over off to the side of the impression. The engraving is so small that it cannot be focused in on with a phone camera. The remedies Jeulia offered would cost additional funds either way to use. Very unprofessional and deceptive advertising coupled with bad customer service.
Hi Lonn, we are extremely sorry that the products were not to your complete satisfaction. As compensation, we have fully refunded you the total amount you have paid for the engravings. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you. And thanks for your feedback, you have actually provided us with very valuable feedback so that we can correct and improve the quality of our products in the future.
Her jaw dropped when she opened the box! Even nicer in person than on site...
Thank you for great quality & amazing detail this ring has...
I ordered a Mother's ring engraved with my children's name inside. It is beautiful and the quality... just speechless! The packaging was so nice! Can't wait to order my next ring. Thanks Jeulia.
This ring was made so well and it's perfect. The creativity is outstanding. It sparkles like no other in the sunlight. I am in love with it! Fits like a glove and is comfortable. So awesome.
I received the three set hoop earrings but did not get my two free items with my order. I am disappointed
Returned ring in original box with note requesting cost be credited back to credit card - was sent to address finally provided by Jeulia well within 30 day return policy - UPS tracking confirms return package was delivered yesterday and signed by Howard - today learned from PayPal that my return package has been sent back to me - this return operation is a SCAM - not a credible company - BEWARE!
Jim D
Not able to return item - no address provided - no response to repeated calls and e-mails - no response to chat support - not credible company - avoid them
Jim Dickson
Fits perfect absolutely stunning. Looks like the real deal. This will be my wedding ring. Bits stunning but we didn't spend a fortune to buy and can now save for a house
I love my ring set! Lt is great quality for an affordable price.My package was delivered promptly and l received updates to the point of delivery.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stacy, we are so sorry for the bad experience. We make every attempt to satisfy every customer's requests. With thousands of emails coming through over the holiday weekend, so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Please continue to work with customer service - we'll work to resolve this issue until you are completely satisfied.