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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I received my ring and am pleased with it but I did not receive the free ring that was promised when I placed my order
I have an order and I was supposed to get my ring free and I got it the order that I placed and I never ordered no prime I order the rain so now I'm switching it because I don't need a ring that's gonna turn my son-in-law finger future son-in-law's finger green I thought it was Sterling silver so I show Jew sent you 3 emails on your site I hope you get them I hope you would just it and give me the 15% off and get rid of that prime give me my brain and the other rain and I will put it on a separate credit card as I'm very unhappy with the way things went you made it very difficult you don't have a phone number everything has to be done by mail I couldn't find anyone to chat with I was very unhappy I love your stuff but I don't know about shopping again I want this cleared up please I made concern is getting the new men drink that is Sterling silver that I sent you a picture on your actual site 3 times and I'm waiting to hear from someone and I did not order no prime for $25 I wanted my free reign didn't get it
Hi Brigitte, we sincerely apologize for your bad experience of this order. Regarding the coupons, please understand that one code only can be working on one order, you have applied the code H15 so that it was not available to use another code FREE. And the Jeulia prime is an option that is available to remove it if you don't want when checking out on our website. We are sorry for the difficulty in contacting us, things always get a little hectic during that time of year. So our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Soon we will send you an email to solve your problem. Please kindly check your email-box later. Hope this helps.
I ordered a ring from Jeulia. I waited about 3 months and then contacted them. Before I knew it, the ring was in my mailbox. It was beautiful and well worth the wait. It fit perfectly and I couldn't be more pleased.
I've contacted twice about my order being wrong. I've been told to email & you will get it resolved... I've done this & have not heard anything! You have my money & I would appreciate a refund for the the ring I have not received! *******
Hi Donna, I’m so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Soon we will send you an email to solve your problem. Thank you for your valuable feedback.
Rings were beautiful! Super happy wife! Couldn't be more pleased plus had the rings the next day! Awesome company and will be back for more!
The necklace hangs so the stone faces the ground! It is a Xmas present! I ordered on December 3rd, it arrived but it is not possible to give it as a gift!
Hi Julie, thanks for your feedback here and we are so sorry to hear that you were unhappy with the design. Don't forget we offer a refund or replacement on the products within 30 days. Please contact our support team at service@jeulia.com and they'll get that all sorted out for you asap.
What a delight to receive these rings! They came on time and are delightfully beautiful. They fit perfectly, and the details are fabulous.
Perfect fit and description of these beautiful rings. They are a very comfortable fit and made a perfect Christmas present from myself to my husband. We will continue to use you for our jewelry needs.
Excellent easy to contract with a quick turn around. Have a great selection of items. Only issue is I am in Canada and have to pay duty
From the easy to use site to quick & imformative delivery was excellent & the ring is beautiful & looks better than expected
It took them 15 days to ship my order. When it said that it would be shipped in 5 - 12 days. So now my package won't come in on Christmas. It said it has been shipped but I haven't gotten no email, and I got a shipping email 1 days after that email. The label hasn't even gotten on the package. I'm angry don't buy from here.
Hi Laila, we are sorry to hear that you haven't received your order as expected. Please understand that the time how long it takes to be delivered is processing time plus shipping time. As our website clearly state, the item requires 5-10 BUSINESS DAY to handcraft, you placed the order on Dec 4 and the order was shipped out on Dec 17, it's still within the time frame. And since you chose Standard Shipping, the shipping time is 7-12 WORKING DAYS on the way. May we clarify things by letting our customer service representative assist you in tracking your order to avoid even more confusion. If you have any more questions, please feel free to contact us at service@jeulia.com.
For the love of God, save yourself while you still can -- run! I placed an order with Jeulia for 3 gorgeous rings Nov 19,2018. Before finalizing my $300/+ order with Jeulia, i added the Jeulia supplied discount code for half off one ring. However, the order finalized instead and there was no way out of it. So, I followed the Juelia instructions for initiating a return (i really only wanted to cancel and start over). Honestly, I loved the Jeulia products and was excited to get them. I sent an email to Jeuia customer support as instructed on thei jeulia site. I asked to cancel so i could reorder. I also called the Jeulia customer support number during the 3 hour window they provide phone support. The call rang 18 times, then disconnected. Now im started to be really concerned. I called Juela TWENTY more times - disconnected every single time. Yikes.
When i recieved the order confirmation from Jeulia via email, i found two items added to my order. OMG. I replied indicating my desire to cancel and reorder and inquire about the fraudulent charges. They answered "You no like beautiful ring miss? We offer 10% discount for you... beautiful peices just for you. Look like ones you order. Same same". NO $#*!! 19 emails later, I still had no action from Jeulia, no instructions on how to return. The story goes on -- and gets worse. 28 days later -- sbsolutely nothing but broken English emails. If the order i compiled myself wasn't bad enough -- I was charged for absolute crap I never ordered. RUN! RUN! RUN!
Please accept our sincerest apologies for the inconvenience caused to you and we feel awful upon hearing this Shelby. We understand why you might feel this way and wanted to let you know that we've been working hard to make improvements to our customer service. Please rest assured our manager will be in contact with you urgently to discuss your experience further and we will make sure to resolve this issue until you are completely satisfied. Sorry again for the inconvenience.
Jeulia customer service is terrible to say the least. My item sat in limbo in the jeulia warehouse for 5 days waiting to be shipped. This item is a gift and Christmas is almost here. Therefore, I need to receive the item, check over it to make sure nothing is wrong with it in time for Christmas, When I contact customer service I get "Angelina". This rep continued to tell me it's not their fault. That it's the post office fault and definitely not theirs. Even though it's in jeulia warehouse and had been for 5 days waiting to
Be shipped. I explain that it hasn't been physically shipped out and "Angelina" tells me that she has already told me about this item then asks why its so hard for me to understand? Pretty insulting to a paying customer while continuing to ignore my questions. I again ask why it hasn't physically shipped just to be disconnected by "Angelina". So I contact them again, end up with "Angelina" again and once again, I'm disconnected without even giving an answer. Once this rep realized it was me, I was disconnected. I try a third time with the same result. I never got a hold of customer service again and never received an answer to my question. I never said anything out of line with this rep and simply wanted to know when my item would be shipped. Just in case my item was sitting on a shelf and "forgotten" by accident. I've seen it happen. But instead I'm insulted and ignored. I would avoid doing business with this company if you think you'll ever require help from customer service. Absolutely terrible. I'll never do business with them again.
What a beautiful ring! I'm so thrilled with my purchase. It came on time, true to the quality promised.
I love my wedding ring set. My husband didva great job picking it out. Thank you so much. We will be shopping here again.
Please be beware of this company! They are based in Hong Kong and never respond to emails. When you call the representatives they cannot speak English or you can never understand a word they say. I returned two items and never received my refund. After checking the tracking it reflected the items were received 10 days before I contacted them. They tried to tell me that the items were never received yet when I told the representative that they were she changed her story to say they had been received. Was told I would be issued a credit and shortly after my conversation with the representative I received an email with an offer that they were willing to give me more money to use towards the purchase of another item. I responded and informed them to issue me a credit which they never did. They have not responded to the numerous emails that I have sent them. I reported them to PayPal and the Better Business Bureau. This company is very dishonest and I would never do business with them again.
Hi Debbie, we sincerely apologize for your bad experience of this order. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Please rest assured that we will reach out to you soon and discuss this further. Thank you.
I returned my purchase for a full refund very cheap looking. I see that the my item was recieved on Dec 4th and cannot get any answer of when I can get my refund!
Hi Phyllis, we would like to apologize for your disappointment in our service. We have many emails waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Soon our customer service will email you to solve your problem till you completely satisfied. And thank you so much for taking the time to review us, this feedback will allow us to make improvements in the future to better our service. Please don’t hesitate to contact us if you need further assistance. Thank you.
Quality jewelry and beautiful presentation! It is truely beautiful, and love how it arrived in a beautiful ring box, with enclosed Jeulia bag. If it was a gift for someone else, I would be proud to use these!
I love the rings and the earrings I bought. The pictures of the product on the website are true and honest. This has been a great experience.
Cadwwallager
Dec 12,04:49 CST
Hello,
And my goodness! I could not be more pleased! The ring is more beautiful than I imagined! Thank you so much for being you and being there for me!
You have solved a very large problem for me. I am a retired veteran and on a fixed income and always at home and not able to get out much or shop.
Recently we have gotten custody of our granddaughter who we are raising and home schooling and I had this ring monogrammed from the both of us to my wife (her grandmother). I am sure this will bring tears to her eyes!
You guys rock! I hope this message gets forwarded to your reviews. I would be proud if you included it!
Thank you once again and have a Merry Merry Christmas! Sincerely CW
From the business
Affordable luxury Jewelry for Everyone.
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Hi Renee, thank you for your review here and glad to hear that you are pleased with your ring. For the free ring, please find it in the black cloth bag instead of the ring box, Thanks.