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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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Terrible, sent wrong ring and called customer service got the run around, they were rude and won't send a return label when the company sent the wrong ring. I wanted a refund, if they messed up the first order, I don't want a second. They said they will only give store credit. Pissed off and very upset! Terrible company! Read the reviews firast before you order, they suck!
Claudia
I ordered two rings from here, one of which was the wrong size so I returned it. Upon them sending me the new, correctly-sized ring it was lost in the mail. I went to the post office multiple times asking them to track the package, but it was never found. I was in contact with Jeulia dozens of times over the issue but they just kept telling me to check with the post office, which I had already done. So, they should have sent me another ring to replace the lost one because I was not refunded any money for the lost ring that I paid for but never received. The whole situation was handled very unprofessionally, and I will NEVER be shopping here again.
Hi Katie, we're really sorry about the bad experience and I understand your frustration. We had filed a case with the postal inspector’s office, but please know it needs time to find out. Anyway, don't worry, if we are unable to find it I will, of course, arrange resend. We apologize again, we know we need to do better and hope you will give us another chance. Thank you for your valuable feedback.
Wow I am so impressed I cant believe how incredible this ring set is. I will only order for Jeulia jewels from now on! Thank you so much
I absolutely love it! I'm very pleased with this set! I do plan on getting more from this company in the future. Thank you to each worker. This ring is my wedding anniversary gift and you made it more special than I would have imagined!
Wow this place sucks. A long time ago I ordered a nice necklace and there was issues so they offered some in-store credit. I was so peeved but I thought I would use up my credit and get something for this Valentine's day.
I spent extra on the 3-5 day priority shipping and ordered on Feb 2 - Well now it's expected to arrive on the 17th. That's 11 business days for a simple charm and a ring and I'm no mathematician but that is AFTER Valentine's day. Supper disappointed.
Worst thing is that now DHL sends me a bill for the duties on the stuff! I can't believe it. Steer clear of this company, cheap jewelry shouldn't be this hard to get. Jeulia - I will never order from you guys again.
Hi Jerome B., we are really sorry for the bad experience. Please know that not all items can be shipped out immediately, some need time to be hand-crafted, and the processing time is 7-9 (3-10) working days, we have indicated this information in the confirmation email. The standard shipping is 7-12 working days. We state it clearly on our website. We do offer refund, please click here: https://www.jeulia.com/30-day-return-policy.html to learn more. Our goal is to provide you with the best possible shopping experience. So if you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
I recently received my 3 stone princess ring & couldn't be more satisfied it's beautiful & believable size
The design looks nice, but the big diamond and little diamonds are so white thus they look so fake. Not that shiny either. A little disappointed.
I was told the earrings would sparkle like. Diamonds.
Also extremely small
Wish i jhad read the reviews so would not have bought from them
Hi Lynda P, thank you for your feedback. While I am saddened you are unhappy with the item, I want to point out my policies specify I offer to refund if unsatisfied for any reason. Also, there is one area showing details(size) of the product. I am sorry if you may have overlooked it.
I ordered this ring on the 18th and received it today (23rd) and did not pay for daddy shipping. It was beautiful in the pictures but is simply breath taking to see it personally. Fits perfectly and is absolutely gorgeous! This is my 4th order and there will be more!
Received my order today, 03/23/2019. Got here 3-4 days. This was a gift for my wife and she is very pleased with it. Very high quality, great price. Thank you
This is my 2nd purchase and I'm very pleased. The ring came in a week and it's beautiful looks so real very well made. True to size. Love, love, love! Pictures don't do justice!
Omg this is the most beautiful ring I ever purchased very satisfied, no regrets! I'm so in love with the set, I will buy more jewelry from this company never been so satisfied like I am now I will spread the word thank you so much
Bought a ring off them for $1300. Ring broke. They told me that it will cost 35 percent of the ring to fix as apparently the ring wasn't in the right normal wear.
Hi Corey z., sorry for all inconvenience. I found your order, first of all the total amount is $705, not $1300. Second, from the picture you sent us, we can clearly see that ring was disconnect. We do offer free repair, but your ring is not under the normal wear. Please understand that we must follow our policy. If you are ever unhappy with the cost of the repair, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
Terrible costumer service! You can not speak to anyone just via email... requested refund back to my credit cards and they gave me store credit! SCAM
Hi Tania, I’m so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. Besides, we offer limit phone service every day. We know we need to do better. Don't worry, we offer to refund if unsatisfied for any reason. Please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue.
This company's customer service is the WORST!
I have yet been able to get through to anyone in customer care because the calls keep dropping as if someone is DELIBERATELY hanging it up!
I purchased this ring then changed my mind immediately returning it. They WILL NOT give me my money back but offering a damn STORE CREDIT!
I WANT MY MONEY!
Hi Neena -I’m so sorry for the bad experience. Please don't worry, we had applied the refund to your original account. The refund will be issued within 3-5 working days, please kindly check later. Providing you with the best shopping experience is very important to us, so if you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
One of the top and very professional services, from the staff, service/support team and specially the quality of jewelry, design they doing a fantastic job. Well done.
I got this for my wife for our anniversary and surprise her, boy oh boy! She was so happy that she nearly took my head off. She is in love with it.
Received my order for 2 beautiful wedding rings in Botswana, exactly like on advertisement and a Jeulia gift ring.
Fast shipment...*****
Fast email response support*****
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claudia, sorry for your bad experience. Please know that if you want to return something you just need to apply self-return or contact our Customer Service to get the instruction. * If you want the refund to be issued to your original payment account, please contact one of Jeulia representatives to get an authorization. We state it clearly on our website. Our goal is to provide you with the best possible shopping experience. So if you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.