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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I love the product but the shipping and handling was way too much, almost as much as the earrings. This high shipping and handling Wii probably keep me from ordering in the future and referring family and friends.
This company is from China and is shipped from there Beware they will not stand behind there fake jewelry. All I've ask is a return label to return these rings for a credit card refund
Hi Carole L, we are really sorry for your bad experience. We state it clearly on our website: our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong. So most of the jewelry will be shipped from Hong Kong, and some popular styles shipped from California. We don't offer return label If you want the refund to be issued to your original payment account, please contact one of Jeulia representatives to get an authorization. So that our Satisfaction Team will help you to get the refund. Thanks so much for your understanding and patience!
Just received my ring and I am so pleased. It's so sparkly and pretty! Now I just have to wait and see how it holds up...
There's nothing I can say... I got this gift for my anniversary... and I absolutely love it... I'll let the beauty speak for me.
I've had a horrible experience with this company. DO NOT PURCHASE ANYTHING FROM THEM! I bought a ring that looked beautiful in the pictures. It took a few days for me to receive the ring, but that was understandable as they shipped from China, and to my understanding, make it. Anyways, when I received the ring, it looked like it came from one of those 25 cent gum ball machines. It was supposed to have been a sapphire, but it looked like plastic. The "sterling silver" felt and looked like cheap plastic. There was no weight to it whatsoever, and looked incredibly cheap. I contacted them through their chat service, and requested a refund. They asked me if I would be ok with getting a store refund instead. I told them absolutely not, and to put it back on my card. They asked me at least three more different times if I would accept store credit, and each time the amount was higher. I had to tell them multiple times I wanted the refund back on my card. I had to pay for the ring to get shipped back to them, and they wouldn't refund the $25 shipping fee. So I lost about $35 from this horrible experience. Thankfully that was all I lost. Their customer service is a joke - no one that I talked to could spell anything correctly, they never apologized, and never even said anything like, "thanks for contacting us." I also had to make them answer a question I had, as they tried to ignore it and not respond to it. If you want crappy, cheap - looking jewelry, then you'll love this so-called company. Do yourself a favor, and save yourself the trouble - DO NOT ORDER FROM THIS FRAUD COMPANY!
Hi Allison, I’m so sorry about the way your issue was handled. We have a high standard of quality certifying for all our rings and they need to pass the strict quality inspection before shipping, and we offer to refund if unsatisfied for any reason. But please note that * we do not refund our original shipping cost, we state it clearly on our website, please click here: https://www.jeulia.com/30-day-return-policy.html to learn more. We know we need to do better and hope you will give us another chance. Thank you for your valuable feedback.
I ordered the hoops in silver and white gold. I love them. They are not to heavy. Close easily. Seems to be a good clasp.
Have been eyeing this ring for the past 6 months and finally ordered. Received it today and it is just perfect. Good quality, well made and the stones are gorgeous. Very comfortable on the finger and will wear for many years.
Wow. I always knew I had great taste in rings, BUT THIS ONE... POW. It popped out of the beautiful black box, and made it's way straight onto my awaiting finger.
I absolutely will have no hesitation whatsoever on my next order!
Thank you for so much more than I could have imagined in one ring.
This was ordered on Feb 25th and a shipping label was created and then it sat in the warehouse until March 7th and then I received it on March 11th. I refused it and sent it back and the company received it on March 14th. Interesting how fast it shipped back but too 3 weeks for me to get it. And then they received it and sent me an email that my order was delivered and I received it. REALLY? And did not refund my money.
Hi Kimberly C, we are sorry to hear this. We’re always doing our best to make sure customers receive their items as quickly as possible. Please know that the standing shipping time is 7-12 working days, we stately it clearly on our website. Besides, if you refused it and want a refund, you need to contact one of Julia representatives to get an authorization, you can click here: https://www.jeulia.com/30-day-return-policy.html to learn more about our 30-Day Return Policy. But don't worry, our goal is to provide you with the best possible shopping experience. If you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
The ring below was shipped out to me in January 2019. As of today 3/14/19 I noticed a stone missing. I don't wear it to bed or while washing dishes and I don't do any housework with it on. I paid at least $100.00 for this ring and I loved it till I saw a stone a fallen out. I am very disappointed.
Hi Nancy B - I’m sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.
It was not what I wanted, a very beautiful ring but it is to big and not a eye catcher, I can't see the engraving in the ring, just not what it seem on the picture
The stitches on the mouth and side were shown to be black mine are silver. The ring is nice but the black missing takes away from the beauty.
Thank you for your feedback, felecia land! While I am saddened you are unhappy with the item, I want to point out my policies specify I offer to refund if unsatisfied for any reason. Also, there is one picture showing a side view, I am sorry if you may have overlooked it.
Very beautiful, great ring! Would recommend to anyone! Great prices and fast shipping! They are always running specials. Keep up the good work!
Very difficult to return and exchange. Love the product but very frustrating. So hard to choose. Would help matters if it wasn't so difficult to reach anyone and get a answer. Cam in very timely manner.
Hi Pamela, I’m so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Thank you for your valuable feedback.
I just received my Angel wings drop earrings. They are so pretty. I'll be wearing them to my sons wedding in May! I couldn't be more pleased!
They didn't show the shipping until after you pay, they charge $25 for shipping on a necklace that was $75. I asked them to cancel my order the same day I ordered it. They told me they would give me $15.10 back on the shipping and while I was waiting on the necklace they said they would give me $15.10 store credit. I didn't want store credit I wanted my $15.10 back. I ordered this necklace early February and now it's the middle of March and haven't heard anything from them.
Hi Sue, I’m really sorry about the bad experience and I understand your frustration. But I want to point out that we offer express shipping and standard shipping, and the shipping method is up to your choice, in fact, you can choose the standard shipping, it costs $9.9, I am sorry if you may have overlooked it. If you don't want store credit, just let us know, we will give you a refund. Besides, please know that the Delivery Time= Processing Time + Shipping Time. As usual, the processing time is 7-9 working days, the shipping time varies by country. If you are ever unhappy with anything, please continue to contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.
I absolutely love Jeulia rings. I just bought two rings and now I have in my cart two more. Outstanding quality
Just received the ring, it's beautiful! The clarity is amazing and my neice loves it!
The quality is so spot on, it looks as if it is worth hundreds... I will be ordering from you again... no doubt;
I was amazed at the brilliance of the jewelry, the packaging (good for both storage and reuse), the expedient delivery, the affordable price, and the enclosed directions for proper care. Thank you Jeulia. I will be a repeat customer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sonona, thanks for your feedback, we are happy to know that you love our product. And I want to point out that we offer free standard shipping on orders over $99. If you are unhappy with anything, please contact our Customer Satisfaction Team, and we will work to resolve this issue until you're completely satisfied.