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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The customer service was wonderful & amazing, prices competitive, and turnaround was quick. They always had someone ready to answer questions and quickly and easily solved a small problem we had with my ring. Would certainly order again!
Anything I have gotten from Jeulia is still the same as the day I got it... i wear my ring almost everyday, the earrings and necklace I have recently purchased are just beautiful. I wear the earrings daily, the necklace when dress up. So far, no problems at all except for saying thank you when ppl compliment my jewelry.
I completely agree with the other reviews regarding the benefits of Jeulia's level of quality and service. Thank you so much for your help! HIGHLY RECOMMENDED!
If you want high quality work, beautiful design, amazing customer service, you have to go to Jeulia. They did a wonderful job on my engagement ring, listened to all of our requests, provided us honest feedback, and gave us a 5-star customer service! I would recommend Jeulia not just for the perfect engagement ring, but any their jewelry pieces. They are amazing!
Jeulia did a magnificent job on my fiancée's engagement ring. They responded patiently to all of my questions, and offered many helpful suggestions. We received a beautiful and timeless piece that exceeded my expectations!
I love my set! I've had it for over a year now and still get so many compliments on it. I am planning to order another ring next week.
Received my ring today and I immediately fall in love with it. I truly appreciate the follow up and confirmation emails which also makes for easy tracking. Also its fabulous how fast they arrive. Surely I will order more. Thank you guys.
I purchased a ring set from this horrible company only find that the products were so poorly made that they were just not worth buying.
And so I contacted the customer representatives for a refund.
After which, I was told to take pictures of the jewellery and that if everything checked-out, that I would be eligible for a refund.
Everything was fine, and I then proceeded to ship the items back to them with tracking, which cost me all of $23 CAD
Following this and upon confirmation receipt of the ring set, I contacted Jeulia again(via chat) to confirm the arrival of the products. Since it had been nearly a week since they received the items without any updates - to which I was told to enter the tracking into my account and where they would finally acknowledge receipt and told me they would then process the refund.
Two days later, I received a notice saying they had credited my account!
I then contacted customer service once again and asked why they had credited my account after agreeing to process a refund - only to be told that they could not process a cash refund since I had "manually processed a return"
How crazy is that?
At any rate and several weeks later, I can thank god for Paypal buyer protection!
And so word to the wise my friends...
When Jeulia.com decides to rip you off with cheap tactics to keep your money, do yourself a favor and buy your products using the Paypal payment process. And don't forget to inform Paypal of the the deplorable service you received from these charlatens, as this will help remove these parasites from the economic gene-pool!
BUYERS BEWARE!
Don't give your hard earned money to these thieves.
You ill never see it again, no matter what you do.
I am so thrilled with my ring! Was an anniversary present! It is so beautiful and stunning! Highly recommend Jeulia!
Every ring I have bought from jeulia looks stunning and is great quality. I've had some of mine for over a year that yes have been washed, and even worn swimming and they haven't tarnished. The jeulia stone looks like an actual diamond. The customer service is amazing as well. I highly recommend it.
I love my ring and am now married with it on my finger, it is beautiful and omgosh the service was awesome! Very fast shipping! Thank you Jeulia! You rock!
I received the ring and love it but it is to small. I would like to exchange it for a bigger size or if I could get it stretched. Please let me know my options thanks!
My order shipped nearly 2 weeks ago and tracking shows no information. I have emailed customer service and I get no response. Not impressed at all. Likely will not order from them again and tell others not to.
Hi Christine. I would also like to apologize for your disappointment with our service. We have many emails waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Please know that our customer service representative has replied to your emails within 24 hours and we indeed informed you the tracking details. By now you must have received the ring, hope you've enjoyed the jewelry. If there is anything else we can do for you, please feel free to contact us. Thanks.
My Husband bought my wedding set from Jeulia and i LOVE it. I am always getting complements on it and everyone tells me it is so beautiful. I will for sure be buting more jewerly from Jeulia!
This ring does not sparkle at all. The stone is foggy and dull. I have been used to ideal looking stones from here?! Maybe it's the cut? Help!
Hi Heather R, we are sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue.
I will definitely be ordering from jeulia again and telling everyone I know. The ring fit perfectly. The free gift was amazingly beautiful, too.
First time I ordered from Julia. Ring and bracelet arrived on time and I'm very impressed with the quality. I still definitely be ordering more items.
They have horrible customer service. Canceled an order the day of purchase that was made in error. To ensure it wasn't shipped. They refuse to issue refund, will not answer their customer service line and will only communicate via email in the middle of the night.
Hi Jennifer - We apologize for the poor experience you've had with us. Your order was canceled, and as compensation, we have offered you the store credit which is much more than the amount you paid for this order. However, since you're unhappy with the store credit, we will be glad to help you issue the refund to your original account. And we're sorry for getting disconnect on the phone, due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. But don't worry, we won't neglect your requests and will try to give you the best possible service. Soon our customer service representative will reach out to you - we'll work to resolve whatever inconvenience this has caused you. Thank you for your understanding in advance.
My order date: 3/13/2019, Amount $119.00. This order was not correct. It should have been 30% off with a total of $83.30 with free shipping. When I clicked place order, it showed me $83.30. When I was charged it then came in at $105.10. I was also told I would receive a free sterling silver wrap-around ring with my first order. There was no wrap around ring and my amount was incorrect. I've tried contacting this company by email and their responses are all the same and automated. I tried Facebook and their response to me was to buy another ring and then they will include the wrap around ring. This is false advertising and when I clicked "place order" my total showed $83.30! Since when and HOW are companies allowed to change an order? No one contacted me AT ALL. They just charged extra! They have MANY complaints with BBB in regards to this. No one answers the phone, ever! The ring they shipped is defective as well, missing a stone.
Complaint filed with Attorney Generals Office.
Hi Sara. We sincerely apologize for your bad experience of this order. But it sounds like there are some misunderstandings between us, we would like to clarify a few things regarding your complaint.
1. The recent sales promotion on our website is "Buy One Get One 30% Off, Use Code: H30", the 30% off only is valid on orders with 2 or more items. You purchased one ring, so this discount was invalid for your order.
2. It seems that you added two items in your cart at first, so the code H30 was available and you saw the price $83.30 for the ring. But after you removed one item, the price $83.30 was invalid. Per our records, you already used the code FB20 to get an extra 20% off for your order.
3. We offer Free Standard Shipping on orders over US$99. The ring cost US$95.2 after the discount 20% off so that your order was not free shipping, but charged you $9.9 for standard shipping.
4. If the customer register on our website, we do offer free sterling silver wrap-around ring for the first order. However, since you didn't log in your account, the free ring wasn't included in your order. Please understand that if you don't login your account, our system won't identify the first order for our customers.
While we're sorry for getting disconnect on the phone, due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. Please rest assured our customer service representative will be in contact with you urgently to discuss your experience further and we will make sure to figure a way out for you. Thank you.
Quick delivery and great merchandise. It didn't take long for me to receive my beautiful ring. I love it. Very easy site to order from.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Zach. We want to extend to your most sincere apologies regarding the recent issue. We have a high standard of quality certifying for our products, and your purchase should never have been an exception. And we want our customers to feel comfortable and confident when shopping at Jeulia, that’s why we offer a 30-day return & exchange policy. If you were going to get the refund to your original account, it would have been helpful if you had contacted our customer service team to get an authorization, we won't neglect your request and try to offer the best service we strive for. However, if you apply for the self-service return on our website, there is only a store credit option and it cannot be changed once the store credit has offered to your account. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call us at 1-888-219-8158. Thanks, and have a great day.