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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I have ordered a ring, paid for expedited shipping of 1-4 days and well I still haven't received a tracking number, a response to my emails, or even able to talk to anyone to resolve the issue. I feel like I've been taken advantage of. I would highly recommend someone to go else where.
I am very unhappy with the customer service at this point. I placed an order On 12/10/2016 and it is now 1/11/2017 and the tracking number stills shows in China. I have asked for update and was told it should be by first of January. Also was promised a discount back to my account and still has not been given. Please have someone respond to me via email. I have the order and tracking number if you should contact me. Also the phone number listed has been disconnected. At this time would not recommend doing any business with this company. If issues are resolved I will post update.
Hi, Lisa R. Sorry for the inconvenience caused to you. You chose free shipping which takes a longer time for shipping than other expedited shipping methods. Sometimes the shipping status may not be updated timely. We will be totally responsible for it if you still can't receive your package until 15th, Jan. If you need any further assistance, you can directly call us at 1-888-219-8158.
I need to return a ring that I ordered. First it is too small and second the quality of the stone is terrible. I have sent 3 emails to customer service on where I can return the ring and how I can receive a refund. I have not received a response so today I tried calling the 800 number and couldn't reach anybody. I am very frustrated as I can't afford to loose the money that I paid for this piece of junk.
Hi, Sharon C. Sorry for the inconvenience caused by our inefficient customer service. If we know your order number then we can assist you better. We have thousands of emails to respond each day and our colleague will reply to you later. If you need any further assistance, you can directly call us at 1-888-219-8158.
My husband ordered my set of rings for Christmas. They are beautiful i love them.my daughter also ordered hers and she loves hers also. I could not believe how beautiful they are for the price.in fact i just ordered 2 more rings today.
It took a little while to get my ring and I had to do a lot of talking and chatting to get my ring but it was worth the wait it is beautiful. Thanks for making it right Jeulia
Excellent service in a timely manner. I would order in the future again the merchandise quality looks very nice. At first I will undecided because I never ordered merchandise from just anywhere. I was very impressed with Jeulia customer service was great.
Refuse to state what warranty is on ring and stones. Most reliable companies have some sort of warranty to give customers not ignore the question
Hi, Diane O. Sorry for the inconvenience may caused. We have stated our warranty policy on our website and you could know about it via https://www.jeulia.com/one-year-warranty.html. Any other questions, you can directly call us at 1-888-219-8158.
I order my ring on 12/8/16 and her it is a month later, was told that it was shipped on 12/8/16 and it would take 9-25 business day, well what has happened? I have called one # was no longer in service and the other # I get through and then hung up on, I email and no one responds to my emails (multiple emails). Very disappointing, they take your money right away but NO purchase, no responses.
Hi, Kimber R. We sincerely sorry for the inconvenience caused by our service. Sometimes our network is unstable and we are managing to solve this problem. Could you please kindly wait for another 2 days? If you still can't receive your package then, we will be totally responsible for it and arrange reshipping for you. Hope for your kind understanding.
I ordered a ring for my wife on December 18. The website said it would arrive in time for Christmas. When checking out, it never said I needed to pay for expedited shipping in order for it to arrive on time. I even received an email with the shipping details the same day I ordered it. I was shocked when it said China! I contacted the company through their online chat. They said the item would not arrive before Christmas because I only selected free shipping which takes 9-25 days. I asked why they advertised it would when I purchased it? They just kept repeating to wait.
After January 1, I contacted the online chat again. The tracking showed the item was still in the "accepted" mode with no movement. They told me it was delayed by US customs and to wait a few days. A week later, same thing. Today, Jan 11, I received the same response. I called them out on it and said to PROVE it was in the US and stuck in customs delayed by the USPS. I threatened to contact USPS, the BBB and my credit card company to report fraud if they could not prove it. I was then told it was stuck in China in their customs. WHAT? Are you serious?
This company is a sham. They create tracking numbers that are not traceable, lie to you that it has actually been shipped, blame USPS for the delay (check all the responses here from the company), blame US customs, them blame China customs when pushed. I will be forwarding all m correspondence with them to the appropriate authorities.
Hi, R S. We are sincerely sorry for your bad experience with the order. We will be totally responsible for this if you can't receive your package until 19th, Jan. If you need any further assistance, you also can directly call us at 1-888-219-8158.
Love all the work on the shank love all the silver and I love the white Topaz it is a clean looking color I would recommend to my family and friends about your products
I call to return but didbt get a return address so I couldnt get my money back. I didnt like the clarity and/or realnest of the ring I purchased. If asked from a potential customer I will explain my experience and will try my best to sway them away a a future customer.
Hi, David G. Sorry that our product couldn't make you satisfied. We checked your order and it was placed on Sep 2,2016, but we only provide 30 Days Return Policy. Sorry for that. If you need any further assistance, you can directly call us at 1-888-219-8158.
This was a Christmas gift from my husband and it is more beautiful than the pictures showed online. I love it! I will be buying more jewelry in the future.
My fiancé fell in love with a ring on this site and ordered it for me before Christmas and paid extra to have it in time for christmas. Not only did the ring not show up it still hasn't shown up. He's tried calling but the number is disconnected and he's emailed several times with no response. I was finally able to get in touch with someone after waiting 45 mins for the live chat to work to be told there was a problem with our address. Why didn't anyone contact us? And now we have to wait another week just to see if it will actually show up! This is definitely a poor way to conduct a business.
Just received a ring from Jeulia. It is gorgeous. I am so happy with it amd look forward to buying some more.
I am simply in love with my ring! It's gorgeous, chic and unique. I was a little apprehensive of buying in this site. But my order shipped in just a few days and arrived a week later. The packaging is very elegant too. I was worried the stone might look fake, but it's just right for my small hand. I love it!
I received a ring from them, but the ring is too BIG. I've been trying to get some feedback and more information on who to go about to exchange the current ring for a smaller size.
I've been waiting another week to get a response from Jeulia via there customer care services on this details.
Then on their facebook page i get weak feedback on what i can do to exchange the ring, where to exchange etc. My request on this information is totally ignored for 3days, by just getting non relevant information and now i have to pay an extra R2100 for the correct size ring.
The ring is now on sale for R2730. 00 and my fiance paid R5650. 00 + an additional R1000. 00 custom clearance, thus a total of R6650. 00 and now they want another R2100. 00.
This place is a rip off and has utter bad and weak customer services!
Hi, Monique v. We sincerely sorry for your bad experience with our customer service.
Later one of our customer representatives will contact with you on Facebook and tell you details about exchanging your ring. We will attach great importance to your feedback so that improve our service.
I bought the gold rose 2 pieces set and my daughter loves it I'm very happy with it thank you so much and love your pices, it didn't took to long to arrive
So far so good - am hoping no stones fall out as happened with last set. The rings are very sparkly!
My hubby gave me this ring as a bday gift. My original wedding set is gold so I have always wanted a silver set for my silver jewelry days. It is really stunning and was impressively packaged.
The ring came in about 2 and a half weeks and I was so excited to get it! It was bigger than I thought and definitely much brighter. I also like that it came with a shining cloth. I would definitely recommend this to a friend if they want affordable options.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Marci Z. Sorry for making you feel like this way. We checked your order and found that your shipping address was P. O. Box, but we can't send any package there. Later we will send you instructions about providing another address via email. Please kindly check your mailbox. Thanks.