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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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The quality of the merchandise is cheap and you can get something comparable for 1/10 of the price at the Dollar Store. The sizes are off and they have no 1/2 size unless you pay extra. I wanted to return the ring for a refund as they promised I could but they will not give me a return order number or the address to return it. When they realized I only wanted a refund the customer service would not return my emails. You can't get them on the phone and there is never anyone on the online chat. So if you want to waste your money - go for it! But be warned...
Ordered in December, 2016.
Still not received my item - 43 work days.
The phone number that the company representative
Is publishing on this site goes unanswered and eventually disconnects.
I'm very happy with the ring and the service of jeulia The ring reached me with no time I ordered it. Actually I'm happy with the delivery as it was faster than I expected And the ring look damn beautiful. Looking forward to be with more jeulia jewelry
Sounds like another company I ordered from FOREIGN! These are like the scam phone calls we here in U.S. Are experiencing. Be very careful ordering anything from Facebook! If -10 was possible that is what they get.
Hi, Linda V. Sorry for the inconvenience caused to you. We have fixed our phone. If you need any assistance, you could call us at 1-888-219-8158. We are a legit company and we have many fans on facebook. You could also enter our website: www.jeulia.com to know more about us.
I love my ring unbelievable color so colorful and comfort I would recommend your highly recommend your jewelry and company they aim to please
I ordered the ring of hearts silver band with one gold heart in the middle, along with that I received the gold heartbeat necklace (complementary), both were presented in a black, pullout drawer case with a special cloth and instructions for keeping them shiny, like new. I was shocked and thrilled with both items, as I resently went through several heart procedures, they are now even more precious. Thank You
It took me about 3 months to decide on the perfect ring that I wanted and Julia definitely went beyond my expectations and I am so pleased with the beautiful ring that was made for me. It was definitely beyond PERFECT!
I paid for a ring I ordered for my wife. After 10 days, the site shows it is still sitting in China. I contacted customer service, but they were not helpful.
Hi, David. We are sorry for the bad experience you had with our customer service. Since you chose free shipping, the order was shipped out by USPS and it's normal to have a slow update on USPS website. As we shows on our website, the shipping time for free shipping is 9-25 working days. We will contact with the shipping company to confirm the status and will email you the tracking details soon. If you still have any questions, please feel free to contact us at 1-888-219-8158.
A stone fell out of my ring after one day of wear. I finally agreed to send the ring back (at my expense) after several exchange of emails and pictures to have the ring exchanged. They received the ring on January 12 and I have not heard a word. I have emailed this and no response. So now I have mailed the ring back and have paid for it and I cannot get a new ring or my money back.
Hi, Kim. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. We had a large number of emails every day, resulting in the lack attention to your emails, apologize agian. One of our customer service will contact you soon to make it right. I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: 1-888-219-8158.
Looks like a lot of us have the same problem. At this point I'm thinking of contacting the BBB, the attorney general and post on facebook, and twitter for people to take their business elsewhere. In fact I'm going to post a reputable alternative right after I have my bank reverse the charges on this purchase.
Hi, Debbie. We are sorry for any inconvenience has caused. The reason why the package has not shipped is that we have the records you want to do exchange on your order. After confirming with you again, now the order is in processing and we will ship to you as soon as possible by express shipping. Please kindly wait. If you have any other questions, please feel free to contact us at 1-888-219-8158.
I am so pleased with my new ring from Jeulia! It is beautiful! It was delivered within 2 weeks of ordering and was packaged beautifully as well
I've never been disappointed, but with only 1 out of probably 70 rings I've purchased from my Jeulia orders!
My ring on the right side of the main ring is cloudy and on one of single bands a stone fell out... Everytime I call cannot get anyone on the phone. And now I am outside of my 30 day warranty
Hi, debra. We are sorry for the unhappy experience with this purchase. Please kindly note that our phone number have been changed to 1-888-219-8158. One of our customer service will contact you soon to provide further assistance and we offer one year warranty, 30 days warranty. Please kindly check your email box and reply. I believe that your questions will be finally resolved.
Made 4 orders 3 rd order had to dispute it befoer i very got the order i pay thru pay pal and they had to settler it you said not paid we had all the information to provue it had been paid and it took almost a month or more to receive i. That i\was the reason for using pay pal they stand by and settle thing with proof, but the orter orders was good, but will roder agasin
They sent the wrong ring! The website says a 100 or 30 day return but they offered me a R200 refund for the mistake! Then they denied that the ring was not the same as I ordered! I sent photos to show them the difference! They have they sent a return procedure! Now they have stopped all contact! A TOTAL SCAM. BAD QUALITY! DISGUSTING! It looks like it comes out of a lucky packet! Absolute rubbish! The customer care phone number they give does not exist.! They advertise that they have stores in S AFRICA. LIES! It all comes from CHINA AND I HAD TO PAY 50% duties! So so so bad! DONT GET SUCKED IN TO THE DECEIPT!
Hi, Jack. Thanks for your feedback here and we are so sorry to hear that you had some problems about your order. Please note that our representative has emailed you to solve the problem, could you please kindly check your email box? Thanks. If you have any questions, please feel free to let us know at 1-888-219-8158.
I have bought quite a few items. Every item I have bought one or more stones have fallen out. I have replaced most every ring I have bought. I love the look of the jewelry but it does not stand up to everyday wear and tear.
Very dissatisfied in the quality of the ring I purchased. Of course it looks so sparkly and beautiful in the FB ad, but very quickly became dull, misshapen and scratched. Has the qualities of a $20 piece of jewelry.
Hi, Julie. We are sorry to hear that you had some problems about your order. We offer one year warranty, we can help you exchange for a new ring. One of our customer service will contact you soon to solve the problem till you completely satisfied. Please don’t hesitate to contact us if you need further assistance.
Order was fantastic and I enjoyed it and will continue to do so.
I've been waiting for my refund for a ring since November 2016! I have even requested to the ring posted to me if they're are not willing to send me a refund.
Hi, Lynda. As we explained to Nikita. We have submitted the refund on 29th. But Paypal always shows that they were unable to process the refund after we trying several times, there were some problems on our side resulting in failing to refund, and we also have emailed you the proof and hope you can check your original account. Please feel free to call us at 1-888-219-8158 if you need further assistance.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Jana H. We are sorry for the bad experience you had with our customer service. Each day we have thousands of emails to reply so we may not respond to you timely. We are managing to solve this problem. Later we will send you return instructions via an email. Please kindly check your mailbox. If you need any further assistance, you also can directly call us at 1-888-219-8158.