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I love eyebuydirect. I've been getting my glasses here for years.
Price, convenience, quality.
The quality of the merchandise is cheap and you can get something comparable for 1/10 of the price at the Dollar Store. The sizes are off and they have no 1/2 size unless you pay extra. I wanted to return the ring for a refund as they promised I could but they will not give me a return order number or the address to return it. When they realized I only wanted a refund the customer service would not return my emails. You can't get them on the phone and there is never anyone on the online chat. So if you want to waste your money - go for it! But be warned...
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Easy to type up my prescription and the try on was easier than other sites.
Hi, Jana H. We are sorry for the bad experience you had with our customer service. Each day we have thousands of emails to reply so we may not respond to you timely. We are managing to solve this problem. Later we will send you return instructions via an email. Please kindly check your mailbox. If you need any further assistance, you also can directly call us at 1-888-219-8158.