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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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My mother bought a ring in November and after she explained to them she had accidentally ordered two rings they advised her that they will refund the money and not send the second ring. She has received 1 ring, no refund and no second ring.
You can't have your cake and eat it too!
Either send the ring or refund the money its not that hard to fix the situation.
You have failed to adequately communicate with her and lack basic customer service skills.
I suggest you start sorting out your terrible service before you don't have a business anymore.
I'm try to many ways to get my refund back Becouse I'm not happy with the item I'm buy but no one give me a resolute so thanks you jeulia that my first and last shopping here with your guys
CUSTOMER BEWARE. DON'T BE RIPPED OFF BY JEULIA! I GAVE A RING AS A GIFT AND WHEN THE BOX WAS OPENED THE RING WAS MISSING A STONE. VERY EMBARRISSING. THEY TOLD ME AFTER WAITING 3 MONTHS TO SEND A PICTURE TO THEM. 3 WEEKS LATER THEY TOLD ME TO SEND THE RING AT MY EXPENSE TO HAVE IT REPAIRED. WHEN I ASKED FOR MY MONEY BACK, I GET NO REPLY. I HOPE THIS HELPS CUSTOMERS TO AVOID THIS SCAM COMPANY.
Hi, douglas. We are extremely sorry for the problem. We offer one year warranty, one of our customer service will email you to provide you with assistance in this matter until you are completely satisfied. I believe that your questions will be finally resolved and hope to do more business with you in the near future.
I was afraid when the ring arrived that it would be cheep looking but it was absolutely stunning! The center stone is brilliantly cut and looks amazing! I am extremely happy with this ring and would definitely recommend buying Jeulia jewelry! :)
I purchased a ring that was too large. I emailed back and forth about returning it and got directions on how to. I sent it back by Fed Ex for an exchange 3 weeks ago and it was received by you (according to Fed Ex tracking). Have not heard anything so I have written customer service asking about it at least 3 times with no response. Why?
Hi, Nancy. Per our email records, you sent a email to us on 5th and we have replied you on 6th. Besides, as we stressed on our email, please remember to tell us the tracking number after you ship it, but we still don't get the information. Please kindly note that we only can process the next step about your order with the tracking number. One of our customer service will contact you again to confirm the details. Please kindly check your email and reply.
I ordered a ring loved it it was too big so i returned it for another size. Never recieved the new ring. Im now out 250.00. Not happy at all. I want my ring or my money back.
Hi, Lisa. Please kindly check your email box, we have sent you the email to confirm the shipping address and order information on 30th, Nov but still no response, and as we said in our email, after you confirm that, then we will arrange your new ring soon.
I order a beautiful black ring with a purple diamond. I did receive the ring very quick but it was less than a month the black was chipping off my ring, I contacted them to just exchange my ring and it takes them up to a week to respond back not even telling me when I need to do. They bull$#*!ting me around u til after my 30 day return policy so I could not get a refund. This site is horrible the customer service is even worse. I can't even talk to anyone to see how I can get a new ring because paying $120 for a ring that the paint chips off after they told me it would not tarnish is ridiculous. Everyone needs to stay clear of this website cause once they have your money and if something does happen to your jewelry they sure won't do anything to help. Satisfaction guarantee my $#*!.
Hi, Dakota. We are extremely sorry for the inconvenience you have faced with your order, there was a delay in dealing with your emails, but our customer service did reply your email, the last email was sent to you to confirm if you want the ring be fixed for free. Please check your email box and reply. If you have any other questions, please feel free to call us at 1-888-219-8158 or contact us via online live chat.
I placed an order, had an issue with shipping. Contacted the company and they quickly resolved. Product is as advertised. Definitely recommend purchasing.
I have waited for 3 months for my ring! There is no cuater service peraon to talk to! E mails are ignored amd now the phone number on tje site has been disconnected! I have read on many facebook postings that I am not alone! This company is ripping people off!
Hi, Cristi. Sorry to make you feel like this way. After checking, your order was shipped out on Dec 1th, however it was delayed by USPS, apologize. For the problem, we can resend you the order by express shipping. One of our customer service will contact you soon to confirm the shipping address again. Please don't worry, you will not lose your ring or the money. We will try our best to be sure that you will receive your order soon.
I specifically asked if I could have the ring type and stone that I wanted. I was told YES before the purchase. Then after the purchase they never responded to my requests and sent me the wrong ring. When I disputed it, they still never responded and fought it with PayPal. They just want to take your money. No real business behind it.
Hi, Anthony. We are so sorry for the unhappy experience happened on you. After checking, one of our customer service have contacted you to confirm the issue and provide further assistance. We will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at service@jeulia.com or call us at 1-888-219-8158.
I had a stone fall out within the first three weeks but I had had it ingraved (which was so tiny it was unreadable) so I cannot return it. I bought a second ring that I'd like to return but don't know how to return it for a refund. Please help
Hi, Charnagne. We are extremely sorry for the problem. Please note that our representative has emailed you, could you please kindly check your email box? Thanks. If you have any questions, please feel free to let us know.
Pictures do NOT do them justice. Just took longer then expected to arrive as it was late for Christmas..
Received my ring!
I couldn't be more in love with a piece of jewelry! Looks much better in person and wish I could post a picture. I'm glad the ring came with the box and cleaning fabric. I will most definitely be buying more jewelry from here.
They are a rubbish company not received my order for several weeks
Gave me a false shipping number, i cant believe they would lie like that
Delays and excuses is all i have heard and seen
I am completely dissatisfied
I will never use their service again and encourage others not to
I bought a ring set from Jeulia and they sent me the wrong size. A whole size down from the size I ordered. They are not messaging me back to try to rectify the situation. I'm so upset.
We are truly saddened to have disappointed you, Christa. Please be assured that we will do our best to resolve the issue. One of our customer representatives will get in touch with you so and assist you in this matter. Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved.
My fiance got me a wedding set through Julia and I am in love! It came in a lovely box and it is great quality. My fiance ordered it about 4 weeks before Christmas and it arrived quickly. I will definitely recommend Jeulia to others and will be buying my fiance's wedding band from them as well.
No customer service, no phone support. Waited 2 1/2 for Chat that never happened. Waited 1 1/2 hrs at 3rd in que. Buyer beware! I will just reverse the charge on my cc.
Hi, Tony. We are sorry for not being able to reach out to us. Our phone number have been changed to 1-888-219-8158 and you also can email us at service@jeulia.com or sending Facebook message. And your order have been delivered on 3th, Jan, if you have doubt about your order, please feel free to contact us.
I bought a gorgeous ring from them, didn't show up in my orders, the tag was messy like it had been glued on and the ring shaft was sticky. The box was crushed on the top. I emailed and chatted with them, they wouldn't do anything except wanted me to pay to send back. Then stupid me bought another one which I must say was beautiful and in perfect shape so I was happy. Then thought I would look at another one. Well they charged my credit card and didn't tell me. I called and emailed w/o an answer but finally after an hour got an agent that said give it a few more days for the credit and then I told her that there was one in my order that said pending and I didn't put it there, to cancel it. All she did was put it in my cart, it is still in my orders pending payment. No more buying from them. They may have some nice stuff at a reasonable price but their customer service is the worse and they don't stand behind their 100% satisfaction guarantee. Won't get anymore of my money and if I don't get credit for the one they never sent and charged me I will be filing a claim against them.
Hi, Sharon. Please kindly note that we never charge you for another order. As your emails said, you put a ring in your wish list and accidently put it in your order, now our system have created a new order, but we did not charge your credit card, now the order is pending and no any payment information. As long as you don't submit the credit card, there is absolutely no way that we can charge you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Nikita. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our records, you emailed us to cancel the ring with size 8 3/4 and we have submitted the refund on 29th. But Paypal always shows that they were unable to process the refund after we trying several times, there were some problems on our side resulting in failing to refund, and we also have emailed you the proof and hope you can check your original account. Please feel free to call us at 1-888-219-8158 if you need further assistance.