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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Your customer service sucks. Tried returning rings I didn't like & they were not helpful. Your policy of 100% satisfaction is a lie. I have told my friends not to shop your site. Will not be a returning customer.
I wrote a review and only because I wrote the review I heard from them with an apology. But since then have heard nothing and still have not been given the info to return the ring. I paid a lot of money for a ring that doesn't fit and I am fit to be tied
Debbie Joustra
Hi, Josh. We are sorry for the inconvenience has caused. Please note that our representative has emailed you, could you please kindly check your email box? Thanks. If you have any questions, please feel free to call us at 1-888-219-8158.
Bought a wedding set. Wedding set is to painful to wear, spikey prongs cause bleeding & calloused skin. No response from company on issue. I'm not even asking for a refund, an exchange would be fine. But the company won't even respond.
Ordered a ring a couple days before Christmas knowing I won't receive it until after the holiday. Was shipped out the next day and received it 7 days later. So it took a week all the way from China. Not bad. Absolutely beautiful ring. Love it. Will order again.
Received the ring yesterday, and the box it came in was over the top nice. It also came with a gift bag/card and polishing cloth. The ring is substantial and just plain gorgeous! Love it!
Sorry to make you feel like this way. We admit that a part of orders were delayed by USPS if you choose free shipping, we are taking action to improve this. After communicating with the shipping company, the USPS shipping time extend to 25-48 working days since the large volume of orders during December.
The order with UPS or DHL shipping was unaffected, they can receive their order in 1-5 working days. But free shipping would take longer.
I am having the same problem as many others have stated. Ordered on 12/9/16 for my future son-in-law so he could surprise my daughter on her birthday in Feb. I hope and pray it is here in time. Can't track it through USPS and sent an email. If it doesn't arrive in time, will be requesting a full refund and telling everyone I know not to order from here
I ordered "petals". My normal size 7. PERFECT. It has lots of bling, and is absolutely beautiful. I've received several compliments on it. I haven't told anyone it's not "real" because it it "real", just not diamonds! So technically, I don't think I'm lying...
Ive been waiting since Dec 9 2016 to get my ring. Been almost a month. After speaking to a customer service rep through email, they explained that I didnt pay for shipping it was free so 9-25 days is the shipping time. Well, its been nearly 30 days and still sitting in China. How do we go about getting our money back. I am ready to dispute it with the bank.
Very poor delivery! Almost 2 months! Kept giving non existing USPS tracking no. Im just glad my wife finally got her ring despite missing the intended purpose as Christmas gift.
Has been over a month. I haven't received the ring set. Their site doesn't bring up anything when I try to track my order. The USPS tracking number has only said preshipment. I could not get through on live chat. One of their numbers doesn't work anymore and the other one says transferring, but then just rings and then it says " if reps are busy, please ring later". I've left a couple messages online and sent an email. Also left message on their Facebook post. No one has contacted me. I'm going to my bank tomorrow to dispute the charge and look into a fraud complaint. Unfortunately, I've seen many bad reviews since this happened.
The ring that I received not suit for me to casual wear it, then I want return, they ask me exchange. At the end I post the return package to them, but there is no one receive the return package, and now the thing is sending back to me. You thought the return package don't need money to send? Until now they ingonore my email! DIDNT GIVE ME ANY REPLY!
You have lots of bad reviews and I believe them. Everybody is looking for their rings and they haven't got them either. I ordered my ring at the end of November and as of today I still haven't received it. It is still in China. I think it is a rip-off.
I ordered my ring at the beginning of December and here we are January 5 NO RING... I've attempted several times tonteavk my package only to continuously see that the only update is from the day in which it was ordered. I was informed by some lady when I called that I should contact USPS to check the status, only to find that the tracking number is USELESS but my package hasn't been scanned out of China...
I am a week away from contacting the BBB...
This has been the WORSE experience EVER...
Hi, Devon. We are very sorry to disappoint you regarding to the shipping and customer service. Recently a part of orders were delayed by USPS, the regular shipping time is 9-25 working days, almost one month. Now your order was not delivered after 30 days, we will take full responsibility for this error. Please don't worry, you will not lose your money or the ring. Our representative has emailed you and resent you the new order, please kindly check your email box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon.
Well still no ring and have sent several emails and tried to talk to a representative. No response from the number they tell you to call. I have reported this company to the better business bureau. By the sounds of things nothing will be done because this company is oversees. Buyers beware please don't order from this company. You will surely be out money!
Hi, Terri. We are sorry very much has created such misunderstanding to you. You chose free shipping which the order was shipped by USPS, it's normal to have a long time for shipping. After checking, your order was shipped out on Dec, 10th, we will contact with the shipping company to rush your order. If you still don't receive it on 10th, Jan, we will take full responsibility for the delay. Please feel free to contact us via calling at 1-888-219-8158 or online live chat if you have any doubt about this order.
Why don't you tell your customers that you are located in CHINA before they place an order? I have researched online trying to find the reason that my order is still sitting at "Origin Post". I placed my order on November 28th. Today is January 5th, and it hasn't moved from "Origin Post". From my research, it seems that my order is sitting in a shipping container that is waiting to be filled up before actually shipping. IS THAT WHAT IS HAPPENING!? These rings were for my wedding, which has long past. I am very unhappy. I have also been posting on Juelia's Facebook Fan Page, and reading what others have been through. It seems that Juelia is a very shady "company", with very bad practices.
Hi, George. We are very sorry to inform you that your order might not be delivered as expected. Your order have been shipped to you on Dec, 7th, the free shipping is 9-25 working days, but a part of orders were delayed by USPS. We will resend you the order by express shipping. If you need the new tracking number, please feel free to contact us at 1-888-219-8158 or online livechat.
I ordered my ring the end of November, and 40 days later it is still not here. I am getting married in 2 weeks and this was to be my wedding set until we can afford a real diamond. I have sent numerous emails, a few responses simply indicating that it was sent. USPS only indicates it's still in China. I have had zero response to my last few emails, but notice how quickly this company is to respond to the negative reviews on this site. Maybe if they spent more time on their customer service there wouldn't be as many negative reviews to respond to.
Ordered a ring 12/3 it is January 5 and I have no ring. Phone number on my shipped confirmation has been disconnected. I've emailed and sent a pm from Facebook. No response. I will never order again and will tell the world!
Hi, Julie. We are sorry to make you feel like this way. Our phone number have been changed to 1-888-219-8158. For your order, it was delayed by the USPS, and we have arranged the new order, which will be resent to you by express shipping. Please be assured that we are doing all we can to ensure you receive your orders. Please feel free to contact us if you need the new tracking number. Thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Debbie. Sorry for the inconvenience has caused, but as our emails said, customized items (including customized size, engraved, customized color) will not be accepted for refund. (Please kindly be noted that customized sizes including: size≤4, size≥10 and half sizes.). We have offered you another solution for this issue, you can send it back to exchange for the correct size. Please kindly check your email box and confirm the size you would like to change. If you still have any other questions, please feel free to call us at 1-888-219-8158.