Thumbnail of user rs135

R S.

Contributor Level

Total Points
82

1 Review by R

  • Jeulia

1/11/17

I ordered a ring for my wife on December 18. The website said it would arrive in time for Christmas. When checking out, it never said I needed to pay for expedited shipping in order for it to arrive on time. I even received an email with the shipping details the same day I ordered it. I was shocked when it said China! I contacted the company through their online chat. They said the item would not arrive before Christmas because I only selected free shipping which takes 9-25 days. I asked why they advertised it would when I purchased it? They just kept repeating to wait.

After January 1, I contacted the online chat again. The tracking showed the item was still in the "accepted" mode with no movement. They told me it was delayed by US customs and to wait a few days. A week later, same thing. Today, Jan 11, I received the same response. I called them out on it and said to PROVE it was in the US and stuck in customs delayed by the USPS. I threatened to contact USPS, the BBB and my credit card company to report fraud if they could not prove it. I was then told it was stuck in China in their customs. WHAT? Are you serious?

This company is a sham. They create tracking numbers that are not traceable, lie to you that it has actually been shipped, blame USPS for the delay (check all the responses here from the company), blame US customs, them blame China customs when pushed. I will be forwarding all m correspondence with them to the appropriate authorities.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi, R S. We are sincerely sorry for your bad experience with the order. We will be totally responsible for this if you can't receive your package until 19th, Jan. If you need any further assistance, you also can directly call us at 1-888-219-8158.

R Has Earned 2 Votes

R S.'s review of Jeulia earned 2 Very Helpful votes

R hasn’t received any thanks yous.

R doesn’t have any fans yet.

R isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user spyralrayne
Andrea C. reviewed Jeulia
3/4/24

The ring looked great at first... dominantly silver with two black skulls on either side of the...

Thumbnail of user jeremymbrown1.jb
Jeremy B. reviewed Jeulia
3/2/24

I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized...