JeuliaReviews 6,629

Good luck dealing with this company. They advertise a "no hassle" experience but it has been anything but that! I have exchanged no less than 17 e-mails attempting to resolve my issues. No one EVER answers their customer service number! I bought a ring in late November and actually received it quickly. The problem was, I needed a different size. So I e-mailed them asking them how to go about exchanging it. Took several e-mails on my part to get a response. When, they finally did respond, their answer was confusing... so, more e-mails. Finally, they said I needed to prepay the $10 pre-shipping fee, which I did. More e-mails to get the shipping address. So, I mailed, in mid-December, the ring that didn't fit. Now it seems that they need the tracking number to verify receipt! I don't happen to have that anymore, but it was mailed through the Post Office. This has been going on 2 months and I still don't have a ring, although I paid about $160 for the original! I am beyond frustrated. This company is terrible!

I ordered a wedding set Dec. 05,2016 I received an email confirming my purchase and the funds were deducted through Paypal. I received another on Dec, 11th saying that it was sipped via USPS and should arrive within 9-25 working days. As of today, no rings, No good number to call, No live Chat and the USPS has no idea where the tracking number came from. If it was USPS they would have a record and it would have been airmail. No excuses! If you cant deliver the product, don't take the order! I truly believe now that this company is a scam. I will be opening a dispute with Paypal and I will ruin their name every time I see it on the internet!

I ordered my ring almost 2 months ago now. November 25,2016. I still don't have it. I live chatted with someone named "Jane" and she told me that "maybe it got lost". She told me that she would have a replacement order sent out again via UPS. I have saved the transcript of our conversation. She told me my order number would be the same. I need the tracking number, so I can see where it is now. It's been longer than the 2 days she told me to wait, so I either want a confirmed tracking number, or I want my money back. This is getting ridiculous. This was suppose to be a Christmas gift, it is now the middle of January. I'm so dissapointed in this whole transaction.

I ordered a ring for my wife for christmas this was dec 5th dec 20th i sent an email no response so i called the phone number has been dosconnected so i tried live chat so i was told its still under shipment to give it time. So at this point i guess i make this a news years gift but it never arrived. I gave live chat another chance they deemed it lost they replaced a new order putting a rush on it and it should arrive in 3 days. On the 4th day i called a different number they hung up on me twice after a 3rd call finally this guy picked and i let it rip i was very very upset about this and once again he said the same thing the first guy said give it another 7 days so i remind him i was told it was going to take 3 days he said its going to take time so im going to wait another 7 days from today i will never order from this crap again

I ordered a ring on November 26th and chose "free shipping- 9-25 business days " and got the ring engraved whiched added an extra week to the shipping. 3 weeks after ordering i couldnt track it so i emailed "*******@jeulia.com" and they replied in a timely matter with my tracking number and a reminder of the time frame. So I waited for my ring to show (which was "shipped" December 3rd) and waited and waited and when the very last day came and it didnt show i waited 1 more day and emailed them again. They never replied so i emailed again- no reply. I called their service number. Its a Spanish phrase and then NOTHING. Now i cant get a hold of them and im out a ring and my money.