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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Have not received any communication at all still wailing for ring or refund. Prefer refund. Vey dissatisfied with purchase and service spent over 160.00 dollars. Will never buy from them again.
Ik kreeg de 1ste ring als kerstkado van mijn man en de 2de ring van mijn moeder als nieuwjaarskado. Deze ringen zijn echt prachtig en betaalbaar. Ik houd de ring zelfs aan bij het douchen, en de afwas, en ze verkleuren niet. Daaraan zag ik al meteen ik zit op de juiste site Jeulia! Echt een aanrader en betrouwbaar. En wat ook mag gezegd zijn is een zeer snelle levering.
I ordered a ring on Dec 7 2016, I got an e-mail right away the the order had processed, then got a tracking notice that the order had passed through the facility and that's it... no new tracking information since Dec 9th and when I contacted the company they said to be patient. The status on my order has not changed and I still have no ring. The company will not respond to any of my e-mail and will not respond on the chat option. If I don't get a response soon I will be contacting the better business bureau and my credit card company to dispute the charge which Jeulia took out of my account the minute I placed the order! I'm very disgusted with this company and will be sure to spread the word to beware of ordering from this company!
Jewelry was beautiful. Nice quality! Jewelry came promptly and was well packaged. The rings were exactly what they looked liked online.
It's been over a month and I still haven't received my ring. When I emailed them their response didn't relate to the email sent.
Hi, Linda. Sorry for the inconvenience caused to you. You chose free shipping for your order. It usually takes longer time than other shipping methods.We could arrange reshipping for your order. Later we will send you an email about the details. Please kindly check your mailbox. Thanks.
Yes I order my ring in December 21 2016 and I haven't received it yet can you help me? I call the 800 number and it not working and left Email and nobody answers them a very disappointing customer
Hi, Gloria. Sorry for the inconvenience caused to you. Your order was sent to Chicago on 12/23/16. The free shipping usually takes about 9-25 working days for shipping. Please kindly wait. If you need any further assistance, you can call us at 1-888-219-8158.
We placed an order for a ring on Dec. 5. It's been more than 40 days, and we have not received it. Tracking via USPS shows last thing ring being "accepted" in China. Wrote two messages to Customer Service via website, no answer. Called Customer Service on the phone, to be told "we'll look into it, call us back later." Messaged them on Facebook, with order ID as requested, and have received no answer with update.
This is just becoming one of the most ridiculous and frustrating buying experiences I've had online...:-(
Hi, Danny. Sorry for the inconvenience caused by our customer service. We are managing to improve our service. Sometimes the status may not be updated timely. We will arrange reshipping for you. And we have sent you an email about the details. Please kindly check your mailbox.
My ring is absolutely stunning. Even better than the picture. Ring size is true to fit. I am going to be ordering from you a lot. Shipped within a few days and got before it was scheduled
I received my beautiful ring and within 3 days the large jewel in the center of the ring fell out. Thankfully your customer support is good, he offered for me to ship it back for repair and they would reimburse my shipping costs, as I have a one year warranty. So I am going to sen it in for repairs.
Other than that, the ring is absolutely beautiful, and seems to be good quality. I've only worn it 3 times though, so I can't really tell.
Hi, Danielle. Sorry that you might be unlucky to get a defective ring. Thank you for your feedback which is valuable for us to improve our service and strengthen our product competitiveness. Happy new year to you! :)
Since December 28, tracking shows the two rings we ordered have not moved at all from China. Says processing to post. I am skeptical after reading other reviews that we will receive the rings at all.
About my ring at the beginning of January and it came 8 Days Later engraved and perfect the ring fit amazingly the jewelry looks amazing on my finger I didn't even mind paying the $20 shipping you guys do beautiful work
I bought several rings. What you see is exactly what you get. The shipping takes awhile but when you receive the product you'll be very satisfied.
My ring is beautiful and I love it! The quality is much better than I expected ordering from someone I'd never heard about before. I would definitely order from them again! It took a little longer to arrive (2 weeks or so), but the wait was well worth it!
My experience has been a nightmare and now they just ignore me! In November I received a damaged ring! They wanted me to send the ring back at my expense which would cost $75.00 to China. This shipping is NOT free as they advertised. I have all of the pictures and emails for which I have had no resolution. I'm out $155.00 US dollars and the shipping costs! I would like to see this company removed from Facebook! So disappointed with them. I tried to open a claim and I was then told they would not help me until I closed the claim. Now I am just ignored by them. I want a full refund!
Hi, Susan. Sorry for your bad experience with your order. We will figure it out and send you an email about the solution to your problem. Please kindly check your mailbox.
All was perfect. Beautiful product, amazing finishing and delivered on time. Definitely will repeat many orders in the coming future. Keep up the good work and good luck.
I am very please with my purchase. I would recommend Julia to my friends and family. Delivery was quick and packaged very well
I order the Jeulia Halo Round Cut Created Pink Sapphire Engagement Ring on January 10,2017 and received it today January 13,2017 I'ts gorgeous the way the light hits it its just sparkles so much.
Absolutely stunning ring set. They also provided custom engraving for my Husband. Came in a very nice gift box with a pull out drawer. Would recommend this ring and company to everybody! You will not be disappointed!
I've talked to their representative. Last I heard it was in Hong Kong?
Called today as it should have been in my mailbox, now it's lost and they have to reship it?
They got paid through their PayPal account the day I ordered it on Dec2,2016.
Not sure I'm ever going to receive this ring?
I would suggest see the page, DELETE it, don't get pulled in.
Hi, Carol. Sorry the inconvenience caused by shipping delay. I checked your order and found that we had arranged reshipping for you. The new order is processing and it will be sent out soon. Please don't worry. If you need any further assistance, you can directly call us at 1-888-219-8158.
DO NOT NOT NOT NOT NOT ORDER FROM THIS COMPANY. THEY ARE SCAMMERS. They are a you get what you pay for too good to be true poster child. I learned a great lesson. They have their own people writing FALSE reviews. I am going to make it MY MISSION to expose this fraudulent company for who they are. Over 20 days now and waiting for refund PLUS they want to charge for EXPEDITED non existent shipping. DO NOT NOT NOT NOT ORDER FROM THIS RIPOFF SITE.
Hi, Laur. Sorry for your bad experience with the order. We have never written fake good reviews here by our own people. We refunded you on 11th, Jan and it usually takes 3-7 working days to get back to your original account. Please kindly wait. Thanks.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Edward. We are sorry for any inconvenience has cuased. Now the new ring is in processing, since the ring need to be engraved, it will take longer than usual, about 10 days to do processing, please kindly wait. And as an compensation, we will ship back the new ring to you by express shipping, which take 3-5 working days. Hope that this will go some way to making the experience a better one.