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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered a ring and upon receiving it, it didn't fit right. I looked on the website to review their return policy. It stated full refund within 30 days. I called customer service to discuss the return. I was told it was specially ordered and therefore I couldn't return it. I asked for a supervisor and was able to speak with one. She said, return it to us and we'll determine if it is returnable or not. (Still had tag on) sent it out. I've called MANY times and no one has been able to give me any answers. This was sent back in November and I have not gotten any answers. Terrible Customer Service!
I spent weeks trying to special order a ring in a smaller size and after several phone calls prior to purchase and the upcharge, I still got the larger ring.
Hi, Jenelle. We are sorry for such inconvenience has brought you. Since our phone number have been changed to 1-888-219-8158, the old number is not available now. One of our customer service will reach out to you via emails. I believe that your problem will be resolved soon.
Muchas gracias por hacer el reenbolso de este pedido que nunca llego todo lo que tienen es mu bonito y de muy bun gusto segiremos en contacto
When I received my 3 stone oval ring. The center stone had/has a fairly good size cloudy spot. I think the stone had been returned and then sent to me. The tag had been cut and when I opened the box the ring fell out. I did call and received authorization to send it back but fell ill with pancreatitis and was hospitalized so I did not get to return it in time
Great product and ease of purchase. I recommend this site to everyone! My ring is still as stunning as the day I received it!
Couldn't answer a simple question on delivery. I asked the same question about 10 different times and the same answer was given. Couldn't track my package and no further information was given until I received it. Horrible service.
Hi, Yazmin. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Actually we did not receive your emails, our email box is service@jeulia.com, the email address noreply@jeulia.com is not available to reply by human, it only will give you the auto reply. Delighted that the ring was to your satisfaction. If you have any questions or suggestions, please feel free to contact us at service@jeulia.com or call us at 1-888-219-8158. Thanks.
I ordered two rings, thought that they were enroute only to hear that they were no longer available. I hate having to wait ages for something, especially when in the end it's for nothing. I will never shop with you again. Never.
Hi, Connie. We are sorry for any confusion has caused regards to your order. After checking, your order was shipped out on Sept, 14th and it was delivered (In/At Mailbox) on Oct, 3th. Please check your mailbox or contact with your local post office to pick up the package. One of our customer service will contact you soon to confirm further information, please kindly check your email box. Thanks.
Very happy with the quality of our rings! They're truly amazing! We get lots of compliments on them.
Excellent service affordable prices gorgeous collection of rings delivered on time will be buying more don't have to spend thousands for a gorgeous look thank you look forward to purchasing more
They responded to my previous review with totally incorrect information.
We ordered our rings November 30 and didn't receive them until January 7th after my fiance had to bother them some more. I don't know where or why there is supposed to have been a ring ordered January 8th when we have only ordered from them once.
Hi, Lori. Sorry for any inconvenience has caused. After checking with your order, since you chose free shipping, it's normal to wait long time, as we state on our website, the shipping time is 9-25 working days, your order placed on Dec, 26th only took 9 days to arrive. For your new order placed on Jan, 8th, it's on the way, please kindly wait. Besides, as our return policy, the customer will be responsible for the return shipping cost for replacement. If you have any questions or suggestions, please feel free to contact us at 1-888-219-8158.
Order a ring late November hoping to have it for Christmas, emailed jeulia on 28th of December informing them that through the tracking details it still had not left China, they replied with the same information I had given them, on January 16th I live chat jeulia, requesting an up date, I was told that it must have been lost in transit and they will resend another ring, I told them not to bother and refund me my money, they said they can't because the ring was already sent, I told them no you have not sent the ring refund me my money please, I am still waiting to hear from the manager
Hi, Veronica. We are so sorry for the confusion with regards to your order, but yes your order has been shipped, and the order might not be delivered as expected. Recently some orders were delayed by USPS since you chose free shipping. May we clarify things by letting our customer service representative assist you in tracking your order to avoid even more confusion and we also will contact with the shipping carrier to confirm the delivery time. If you are urgent, we also can resend you the order, after you receive the original order, you can send it back to our office in California. We are hoping that we can come to an agreement to this issue. Hoping for your kind understanding.
I received my ring quicker than expected and it was exactly what was described. My son's girlfriend wears it every chance she gets and is a l ways getting compliments.
December 21,2016 I ordered a men's ring.The ring is a size 8, I need a size 9. I have tried to get in touch with the customer service Dept to find out how to return the ring. No luck! The phone number just rings and rings! Is this company for real? I even left email messages. No response! I will try 1 more time to reach some one in customer service. If I get no response, I will be requesting a refund and will never order from this company ever again. I intend to ask FaceBook to re-evaluate letting them advertise on their pages. I'm done trying to get get what I paid for!
Hi, Helen. We are so sorry to give you the bad experience with this order, as your request, our colleague have processed the refund. You will receive the money within 3-5 working days. Please feel free to contact us via online live chat or call us at 1-888-219-8158 if you need the refund proof.
If only I could rate them ZERO STARS... Buyer make certain you have your ring size correct. I received the ring, which is beautiful. Tried it on and it's about a size too small. The ring also has a small nick on it, which I'm sure would be a problem when trying to return anyway since that is a reason they have on their list of unreturnable. Contacted to return and have not received a response for return instructions in almost 3 weeks. Needless to say that the return window is now conveniently closed. I do not recommend unless you have no reason to return and don't mind being ignored if there is an issue.
Hi, Angela. We are so sorry for the delay in dealing with your emails, things always get a little hectic during this period time, resulting in the lack attention to your issue. Apologize. One of our customer service will contact you soon to solve the problem, please kindly know that we will try our best to assist you in this matter until you are completely satisfied. If you need any further assistance, please feel free to contact us at 1-888-219-8158.
Ordered 12/6/2016, tracking gives no information other than "it was received". It is now 1/16/17, emailed 7 times. Two responses showing the same "canned" answer of "you can track your shipment with 'this' tracking number" I got nothing. The items I purchased were to be Christmas gifts. I have now asked for a refund. And have heard nothing back from them.
Hi, Rose. We are sorry to kept you waiting so long time. Yes, recently some orders indeed were delayed by USPS if you chose free shipping, we should have contacted you to let you know, apologize for any inconvenience has caused. We will take full responsibility for this delay, one of our customer service will contact you soon and confirm how you would like to proceed with your order. Please feel free to contact us at 1-888-219-8158 or online live chat if you need any further assistance.
I have Emailed them twice and tried to call both numbers for customer services and just get hung up on, i cant believe its taking this long,.
Hi, Lonnie. We are very sorry to inform you that your order might not be delivered as expected. We are trying our best to contact with the shipping company and get orders delivered on time but some things are just not within our control. We hope that with this information you would be able to prepare and for this we feel really bad. We will contact with the shipping carrier again and rush the order, if you still don't receive it, we will take full responsibility for this issue. Please let us know if you don't get your order in 3-5 working days, so we can provide further assistance in this matter.
The whole ordering process, from beginning to end was positive in every way. Didn't take forever to receive my ring, and I wear it all the time. I absolutely will order again.
I have sent numerous emails and attempted to call customer service numbers that are either out of business or answers, put you on hold and then hang up. You cannot speak to anyone! My order was placed on 12/26 and it is still showing in processed and in transit. I dont think i am ever getting this ring and if I do it will probably be a piece of junk! At this time I will just have my bank reverse the payment for goods not received. Be aware of this company it is to good to be true. A living nightmare
Hi, Tami. We are sorry for any inconvenience has cuased. Regarding to your order, the ring have been shipped out on 2th, Jan, since you chose free shipping, it originally would take a long time for shipping, as we shows on our website, the shipping time is 9-25 working days, the estimated delivery time is 2th, Feb, please kindly wait. Thank you for your patience.
Took over a month to receive ring. Paid extra for expedited and engraving. Was definitely not fast or engraved. The ring was not impressive either but what do you expect coming from China. Also sizes run small, mine don't fit. So fed up I said screw it and took a loss.
Hi, Stacy. We are so sorry for the unhappy experience happened on you. Could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and the quality and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at: service@jeulia.com.
After 3 weeks of wearing a ring I gave to my girlfriend she had a stone fall out, and then 2 more over the next 2 weeks. Sent the ring back, and also asked for it to be resized because it was too big, after paying 10$ to ship
It back and 20$ for the sizing I still have not received a corrected ring back. It has been over a month, and now no one is responding to my emails.
Hi, Andrew. Sorry for the lack attention to your emails. One of our customer service will contact you soon to give you the details about your order, please kindly check your email box. Thanks. If you need any further assistance, please feel free to contact us at 1-888-219-8158.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lyn. We are sorry for any inconvenience has caused. If you have sent back the ring to us, but we still don't get the information of the tracking number. We always stress one sentence "Please remember to tell us the shipping carrier and the tracking number after you ship it", which is important for both of us. We need tracking number to track it, then prepare the refund in time. We can't process next step without tracking number. Wish your understanding.