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I received a ring from them, but the ring is too BIG. I've been trying to get some feedback and more information on who to go about to exchange the current ring for a smaller size.
I've been waiting another week to get a response from Jeulia via there customer care services on this details.
Then on their facebook page i get weak feedback on what i can do to exchange the ring, where to exchange etc. My request on this information is totally ignored for 3days, by just getting non relevant information and now i have to pay an extra R2100 for the correct size ring.
The ring is now on sale for R2730. 00 and my fiance paid R5650. 00 + an additional R1000. 00 custom clearance, thus a total of R6650. 00 and now they want another R2100. 00.
This place is a rip off and has utter bad and weak customer services!
I received a ring from them, but the ring is too BIG. I've been trying to get some feedback and more information on who to go about to exchange the current ring for a smaller size.
I've been waiting another week to get a response from Jeulia via there customer care services on this details.
Then on their facebook page i get weak feedback on what i can do to exchange the ring, where to exchange etc. My request on this information is totally ignored for 3days, by just getting non relevant information and now i have to pay an extra R2100 for the correct size ring.
The ring is now on sale for R2730. 00 and my fiance paid R5650. 00 + an additional R1000. 00 custom clearance, thus a total of R6650. 00 and now they want another R2100. 00.
Th place is a rip off and has utter bad and weak customer services!
Monique V.'s review of Jeulia.co.za earned a Very Helpful vote
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Hi, Monique v. We sincerely sorry for your bad experience with our customer service.
Later one of our customer representatives will contact with you on Facebook and tell you details about exchanging your ring. We will attach great importance to your feedback so that improve our service.