Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Quality is worthy of the prices. However, in spite of the fact that they post photos showing what an item looks like on a model, once received, all are much smaller than advertised.
I love my new earrings! They so absolutely brilliant and well made. I will for sure buy from this brand again!
The ring is more beautiful in person. This is the second ring set I've purchased from them. Always good quality. They use. 925 sterling so the beauty never fades! Love it
OMG... get this ring! You won't be disappointed at all. Shines very brightly and looks REAL! I sometimes wear it over my own wedding ring so I don't have to worry about scuffing up the real one. This works perfectly!
My boyfriend bought me the halo moisonite ring in 10 caret gold for Christmas after I talked him into it. He was hesitant to buy a ring from China on line. The ring is beautiful but 4 months later one of the stones fell out. Rather then send it back, I took it to my jeweler and had the tiny moisonite replaced with a tiny diamond.It turns out that one of the prongs was completely missing. 30 days later, another stone fell out. Back to the Jeweler. This time they had to replace a stone and two beads. I didn't tell my boyfriend because I knew he would be upset that he bought me a sub standard ring. The Jeweler said that it might be a "brittle cast" I am not hard on my jewelry, and I have never lost a stone out of a ring before. I am 60 years old so that it a lifetime of ring wearing. The ring is very beautiful but if I sent it back to China overtime a stone fell out...
Hi Carol. We would like to extend to your most sincere apologies regarding the recent issue. We totally stand behind our products and that is why we offer a one-year warranty against any manufacturing defects on our jewelry. It's easy to repair and our office is located in California, you don't need to send it back to China. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call us at 1-888-219-8158 or email us at service@jeulia.com. Thanks, and have a great day.
Me and my fiance would like to thank you for our purchase the wedding set is beautiful we appreciate y'all
My fiance proposed on mother's day with the princess cut skull ring and it is beyond gorgeous. I absolutely love it, I get compliments all the time about how big and pretty it is
This necklace was delivered very quickly and in new condition. This is a very beautiful necklace. It's very pretty and is meant to wear with the shining cz stones showing. Thanks
It sparkles like fire and is beautiful but the center stone is a tiny nice-looking. It's gorgeous though!
I've bought three or four different products from Jeulia and I honestly have to say my experience has been extremely satisfying! They're products are reasonably priced and the quality is remarkable. I highly recommend this company.
Ring is very pretty with a great sprinkle. So delicate for my small fingers, goes terrific with my blue topaz same style band.
I have had this band for 1 years, and it's still as sturdy as the day we bought it. No loose stones and still shines like new!
Your customer service is exceptional. I'm in love with your jewelry! And then to be treat so decently and excellentlly with every question or request that I have had is unbelievable... thank you, thank you, thank you! I normally do not comment on service, but good work and courtesy should be recognized.
Really love my rings, but I was a little disappointed in the size. I thought the stones were going to be slightly larger than they actually are.
I love their jewelry and their custom service is outstanding. They have answered every question I have had promptly, courteously, and in detail.
So I like the rings but the bad and terrible part my husband ring did not fit I been calling 100 times and no one calls me back I spend money and I will love to see him wearing the ring
Purchased a ring for my gf. It was a cool looking ring but 4 days after wearing it a stone fell out and we noticed poor placement of some of the other stones. I emailed the company and said I want this ring replaced with a new one. They wanted to charge me another engraving fee. I said no i'm not paying for engraving AGAIN. Then they said I'd have to pay 35 percent restocking fee. Ummm... no! Not my fault this was low quality chinese junk. I want my money back in full! I'm still fighting with them. Now after i said i want to return it and gave them bad reviews they want to do what i wanted them to in the beginning but it's too late now. The moment with my gf is ruined and so is this transaction. I had to flip out on them back and forth for 4 days now before they offered what i wanted on day one which is an exact replacement free of any charges.
Hi Robert. We would like to extend our most apologies to you for the recent issue of your ring, but we fully stand behind the products we sell. Your ring can be replaced with a brand new one without any question asked, while the request we received was that you want to exchange the ring for a bigger size 9. Please understand that your ring was engraved with your personal information, according to the Resize Policy(https://www.jeulia.com/free-resizing.html), personalized items with “engravings” and “photos”, such as rings, necklaces, and bracelets will be charged a 35% resizing fee. However, as we know, our goal is to make sure you have a great shopping experience, we have promised to exchange your ring for a brand new one in size 9 without any cost. Unfortunately, you refused this solution. We're trying a positive way to resolve the issue and won't neglect your request, we would greatly appreciate the opportunity to discuss this further with you, if you could continue to work with our customer service team on Facebook and we will make sure to figure a way out.
Thank you for making beautiful jewelry, I love my bracelets. I know I will be placing an order for my engagement and wedding band and rings.
Exactly what I was looking for a dainty, petite ring. Package well and shipping was quick. For $100 it can't be beat... I'm pleased with this order and recommend it to others.
This ring completely compliments my engagement ring and for the price, I couldn't be more happy. Sizing was on point, it came very protected in a bigger box then when you open its in its own small ring box.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra. Thanks so much for your feedback and we're sorry that the product doesn't meet your expectation. The picture of our rings on our website is taken by the High pixel camera. Unfortunately, the details are enlarged so it looks bigger on the pictures. Apologies for any confusion. It is not intended to be deceptive. We will look to adjusting our pictures to avoid such oversights in the future. Delighted that you are so happy with everything else and we very much appreciate you letting us know. We look forward to hearing from you again in the future.