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Carol G.

Contributor Level

Total Points
80

1 Review by Carol

  • Jeulia

6/19/19

My boyfriend bought me the halo moisonite ring in 10 caret gold for Christmas after I talked him into it. He was hesitant to buy a ring from China on line. The ring is beautiful but 4 months later one of the stones fell out. Rather then send it back, I took it to my jeweler and had the tiny moisonite replaced with a tiny diamond.It turns out that one of the prongs was completely missing. 30 days later, another stone fell out. Back to the Jeweler. This time they had to replace a stone and two beads. I didn't tell my boyfriend because I knew he would be upset that he bought me a sub standard ring. The Jeweler said that it might be a "brittle cast" I am not hard on my jewelry, and I have never lost a stone out of a ring before. I am 60 years old so that it a lifetime of ring wearing. The ring is very beautiful but if I sent it back to China overtime a stone fell out...

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Jeulia J. – Jeulia Rep

Hi Carol. We would like to extend to your most sincere apologies regarding the recent issue. We totally stand behind our products and that is why we offer a one-year warranty against any manufacturing defects on our jewelry. It's easy to repair and our office is located in California, you don't need to send it back to China. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call us at 1-888-219-8158 or email us at service@jeulia.com. Thanks, and have a great day.

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