JeuliaReviews 6,628

Hi Kristine. Please understand that it shows that your order was delivered on Sep 22,2018, because so much time has been passed, we are no longer able to investigate the loss of your order. We would like to be able to resend you the order at no charge to you within 30 days from the delivery date, but, unfortunately, it has been more than almost 10 months. With this in mind, it would have been helpful if you had contacted us early to let us know you didn't receive the ring. We are working on a new solution to this issue, please continue to deal with our customer service team so that we can discuss this further. Thank you.

Hi Tere. Our ring is made of real 925 sterling silver. Sterling silver is a precious metal and does tarnish naturally. But don't worry, the black color is due to the silver is oxidized and it's typically at a surface level and can be easily removed. We recommend to clean your ring at your local jewelry shop and it's free of charge, so take advantage of this courtesy. Or you can use the silver polishing cloth in our box and gently rub the silver several times, then rinse the silver thoroughly in warm water and carefully dry. This will remove tarnish and dullness as well to keep your sterling silver like new. If it doesn't help, please contact our customer service team so that we can help you fix it.

Hi Paulina. We want to extend to your most sincere apologies regarding the recent issue. We would like to look into this matter with you and address your concern. If you could send us an email, along with the pictures of the empty box, including all packing material, we will make sure to figure a way out for you right away. And regarding the fee by DHL, there is a Duty/Tax incurred when it ships internationally; however, this fee varies different from every country's levy policy, is something we have no control over, but please understand that we do indicate on our website that the customer may need to pay the customs duties for overseas shipping. Our goal is to provide you with the best possible shopping experience. So please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution. Thanks so much for your understanding and patience!

Hi Ms C, per our records, you have received the return instruction email on June 25. As we stated in my email to you, you can go to the post office to send it back and remember to upload the tracking# in your return/repair center and continue to finish the whole process by following up the instructions in return/repair center, we will process the refund after your returned package is delivered to us. If you have any questions, please feel free to call us at 1-888-219-8158.

Hi Dawn. Our products are quality checked before being sent out to our customers. However, sometimes the item may be damaged during the transport. Since our return policy is good for a period of 30 days from the delivery date, unfortunately, 30 day period had passed when you provided us the evidence, and as your pictures show, you have worn the ring for a while without size tag attached. In light of this, please understand that we can't accept your request for a full refund. But our goal is to provide you with the best possible shopping experience, and we offered a solution in the email that we can replace your ring for a brand new one and will provide you with a partial refund as compensation. If you want to discuss this further, please kindly send us a reply in your email. Thank you.