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Today, I decided to check on the packages I received the day before yesterday and I noticed, there were empty boxes, half jewelry hasn't arrived plus DHL is keeping a package for almost ten days or more because the judge says I need to pay more. I told them, "ok, charge me more but I want my package home" but it has come home either. I have lost half of my money. This is terrible. I am never buying again at Jeulias', never, ever again. Today was my last day I bought jewelry at Jeulias' because I didn't have time to check on the DHL bags that came home the day, before yesterday. I am really mad and so sad. I feel terribly stupid!
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Empty.
Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Paulina. We want to extend to your most sincere apologies regarding the recent issue. We would like to look into this matter with you and address your concern. If you could send us an email, along with the pictures of the empty box, including all packing material, we will make sure to figure a way out for you right away. And regarding the fee by DHL, there is a Duty/Tax incurred when it ships internationally; however, this fee varies different from every country's levy policy, is something we have no control over, but please understand that we do indicate on our website that the customer may need to pay the customs duties for overseas shipping. Our goal is to provide you with the best possible shopping experience. So please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution. Thanks so much for your understanding and patience!