Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
This was not my first order with Jeulia, but I was pleasantly surprised at the speed in which the order arrived! It was packaged beautifully and I can't wait to give my wife her birthday present!
I placed this order with my credit that was owed to me not even two weeks ago. Where is the ring that I returned to be repaired that you said was Being repaired and on its way. I have not received it yet and please do not ask me what whatever number it was because you do know what order number it was when you look at all the emails that we communicated back-and-forth to each other. I will be going and not getting some good feedback on Facebook if this keeps up. Send me my ring
After 5 days I have dark spots in the bottom of the bands and scratches that are very visible. This is not a good thing for me
Hi, Ashley, we would like to sincerely apologize for any inconvenience has caused. We have a high standard of quality certifying for our rings, the ring shouldn't have the issue. We would greatly appreciate the opportunity to discuss this further with you. Our representative has emailed you about your order, please kindly check your mail box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. If you have any questions, please feel free to let us know at service@jeulia.com.
The ring is so pretty s lil big but iy os a eye stopper. Great secomd ring i will tell everyone about were i got oy from
So glad I made this purchase. I was afraid it would look fake on my small hands and tiny fingers. The sizing of the stone is perfect, and the shine... WOW. Best thing no green finger. Fast delivery. Thank you
I ordered for a really nice engagement ring from Jeulia. And I was promised that I would have the ring within 3 to 5 working days. My ring was delivered on the fourth day. It looked just like I hoped it would. I managed to track my package with DHL Express from shipment pickup up to delivery. The rings arw unique, affordable and beautiful.
Attractive good quality jewelry at reasonable prices. My ring is exactly what was expected based on the website description and 360 view. I was surprised at how quickly it arrived.
I ordered on a Saturday, got it on Tuesday. The detail is amazing and I couldn't be more happy. I will say, I wear a 7 normally but should have ordered a 7.5 because when a jacket added, the ring becomes about. 5 smaller. Overall, fabulous, and you will NOT be disappointed. Thank you Jeulia!
My wife loved the ring set I purchased. It looks just like the photo. We will definitely be ordering again & I've already informed friends and family of the website
I ordered a size five ring in September (that's what my wedding ring is) when it came it was way too big. So I emailed and got it set up to send it back for a different size. They told me it would be a $30 customization fee plus I had to pay to ship it back. Whatever. I sent it back, asked for a 4.25 and got the ring back. Still too big but not as bad as before. Well not even three weeks later all the black starts coming off and it looks like complete crap. I email customer service again and they ask for pictures of the ring. I send pictures and they tell me to send I back to be repaired. That was on December 27th. According to USPS it arrived to them on December 31st. I started emailing about two weeks later because I hadn't heard anything from them. I have since been emailing them and still do not have my ring FOUR MONTHS LATER. At this point they have stolen my money. I literally have been emailing them almost everyday for the last month and they just keep sending me the same order number saying it was delivered from when I got it resized in november. This business us a complete joke and I am coming to terms that I'm out $150! Don't order from them. The quality of the rings is crap and so is the customer service!
Hi, Ginger, we're sorry about the mix-up with your order. Please note that our representative has emailed you to look further this matter with you, could you please kindly check your email box? We are also taking steps to work on our communications with our customers to make sure that this does not happen in the future. Thank you so much!
I wanted a ring to wear when I choose not to wear my wedding ring, like at work where I remove jewelry while I type. I have to say I get more compliments on this than my expensive wedding ring. I ordered with free shipping, expecting it to take a month or 2 to arrive. Received it in 10 days. I lost a small stone and was able to exchange it without problem. I did pay to send it back but it was returned without further charge. I would recommend this site.
I ordered a ring for my wife and had it engraved, I accidentally did not add a letter to what I wanted, so I had to contact Jeulia to get it fixed. They were very nice and quick to ensure that it would be fixed. Which they did and got my order fast! Will return to shop here
Such a beautiful ring! The packaging is also amazing. I wear this ring every day and its very comfortable.
The ring is gorgeous and I got it in record time!
Why ask for a review then demand a certain number of characters. Annoying
Very pretty ring and fast service. Also payment was secure and easy. Will be buying other rings in the future.
I've been going back and forth with them for months trying to return a product. They have a 30 day return policy but they don't respond back until after the 30 days and they tell you that you didn't return within the 30 days. I went through paypal and they closed the case in Jeulia's favor. Not sure why. So after the case is closed "Luke" from Jeulia offers me the address to return item and it's a bogus address. Hopefully enough people complain on paypal and sites like this so that the more people do not get taken by this company.
Hi Margaret, we would like to apologize for your negative experience. Your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured our customer service will be in contact with you urgently to discuss your experience further. Besides, the California address we offered is correct, please go to your local post office to send the package. Thank you
It is changing color. The gold is banishing i want my money back. I can send pictures to show you. How I can do it pls someone to help me thank you
Hi Nilka, we would like to apologize for your negative experience. We’d like to learn more about your specific situation and make it right. One of our customer services has emailed you to look further into this matter with you, please kindly check your email box and send a reply. We look forward to contacting with you and working towards earning back your business.
Awesome beautiful rings keep it up we will continue getting gifts from you guys for us and friends and family look forward to more new style rings
I received my beautiful ring in just 4 days. Looks just like the picture. I also received a necklace as a gift. Love this company. Will definitely make another purchase soon. All my customers and friends love it and they are also going to order from this company. Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Natalie, your feedback is highly valued and we will take steps to improve in this area of our services. Besides, for your two orders, one order has been canceled, another order as your request need to be exchanged, one of our customer service have responded your email with exchange details, please kindly check your inbox. If you need any further assistance, please feel free to call us at 1-888-219-8158.