Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I was worried about what the actual size of the rings would be, and was excited when I opened the box n were exactly the size I was thinking they were. I love these rings. The only thing is I wish, now that I have them, that they were just one solid ring... i HIGHLY recommend buying this set!@
Trying to return or exchange an item has been a nightmare. 24 hours between each interaction, and refused to provide a return shipping address. Too much work!
I received the item a few days ago. I was quite impressed with the quality and look of the ring. My wife has not received it yet (a Mothers Day gift), but I know she will love it; after all, she found your site and picked it out.
I just received the ring yesterday, going to give it to my soulmate tonight if she likes it, it will be a win for both of us Julia & me.
My wife was Streamley happy this is the second piece they are buy and I am very very please with the quality thank you so much and I'm sure is not going to be the last
This ring is beautiful i love it the style is exactly what i wanted thank you
It was also fast free shipping received within 2 days i believe. Yes i will be back one day thank you
First time I ordered a ring and got a perfect fit! Very pleased with look and feel of ring Looks beautiful and has a great sparkle
I like the ring but the service is terrible. My ring is to small and when I wanted to return it I have to pay for return by giving them the money first and I still don't know how to return it. Plus the ad says free shipping will be careful because the site will select UPS for you and then charge you the $20.00 dollars to ship it. If you don't yourself check the USPS block you will pay for shipping. I am now $30.00 dollars in shipping fees and still have a ring that does not fit.
Hi Kathy, we're sorry for the delay in dealing with your emails. Please be assured that we will do our best to resolve the issue, our customer service representative has emailed you to provide you with assistance in this matter until you are completely satisfied. We hope that you will give us another chance to be of service to you.
I got it in record time and it is really pretty. Sizing was perfect.
I will be buying more for sure. Would love a toe ring too.
Thank you!
I paid extra to get my necklace in time and it arrived ahead of schedule! Was nicely packaged and a beautiful necklace!
When get married we're gonna need sunglasses to look at it. If there was a black out we would have no seeing in the dark.
I purchased the Jeulia 3PC Radiant Cut Created White Sapphire Women's Wedding Set (here's the link: http://bit.ly/2pVCplz). The ring I received isn't the same as the photo - there are several subtle differences. You can compare that link page to my photo below and see a few differences. (1) the center ring is supposed to have two larger baguettes on either side of the large stone, then 4 round stones on each side. As you can see, mine doesn't have that. (2) the two wrap around rings are supposed to be set in a smooth channel finish. Mine are set in a pronged setting - which is not my preference. While the ring I received is lovely, it's not exactly the same as the photos or marketing pieces. I may have a larger center stone than the photo pictured, but it's hard to tell. So I'm moderately disappointed. If I was to purchase from Jeulia again, I'd keep in mind the photos are concept pictures, not actual pictures of the piece I would be purchasing.
I paid for the 3-day shipping and it was right on time. The packaging for this ring is fantastic! You not only get a typical, lovely ring box, but it comes inside a bigger Juelia box that resembles a jewelry box - it's quite lovely. There was also a silver cleaner cloth and gift bag and card included.
Extremely unfriendly customer service experience. Website states no hassle 30 day return policy however that us most definitely not the case. Have to take and send pictures and wait to see if return will be accepted
Hi Sharon, we're sorry about the difficulty with your return. We'll share your feedback with our team and make improvement in future, and later our customer will email you to solve this problem soon. We sincerely hope that this one experience will not hamper our relationship with you and we hope that you will give us another to serve you again in near future.
I picked out the white ameseth ring Sapphire Engagement ring and Man it looks like you spent a fortune on this ring I'm telling you. Thank you for such a Quality ring and if She doesn't cry when I give it to Her something is wrong. Thank you Jeulia
I had an excellent experience with Jeulia! Transaction went smooth, shipping was quick and I love the item I purchased! But you send me an email with the incorrect name? Disappointing. Please double check before you send out emails. Also my transaction date is not July of 2016.
Hi, Norma, thank you for taking your time to provide us with your valuable feedback, your feedback will help us to continually improve our services offered to all our guests. Looking forward to seeing you again in the near future.
I have been trying to return an $80 ring I don't want and it seems impossible. I have been getting the run around and trying to get me to exchange instead of return. I will contact PayPal to complain and dispute my transaction.
Hi Brandi, thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations regarding return and customer services and extend our sincere apologies. Our representative has emailed you about your order, please kindly check your mail box and send a reply. Thanks.
Ordered my ring and received it very quickly, about 10 days. It's everything it hoped it would be. Very pretty and the packaging was out of this world! It came in its own box within a jewelry style box and a gift bag with a special polishing cloth. I'm extremely happy with my ring. I will probably order another one
Wish I never clicked on your site to view the site. For sure they are super cheap made. Costumer service was no help.
Hi Jackeline, we apologize for not being able to meet your expectations. You have actually provided us with a very valuable feedback so that we can correct and improve the quality of our products. One of our customer representatives has emailed you to provide you with assistance in this matter until you are completely satisfied. Please kindly check your email box.
But I do love my ring! This is my second ring and get so many compliments. I definitely will keep ordering for me and for gifts.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer, we are extremely sorry for the inconvenience you have faced with your order with us. After checking, our customer service representative has emailed you the California address on April 20th, if there is still any problems regarding the return, please feel free to contact us at service@jeulia.com. Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved.