Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
There was an address issue and it was quickly resolved and shipped. My ring arrived in a beautiful drawer type box. Love the presentation and the rose gold ring! Will order again!
I have a choice problem the information that you provided me for returner spray computing and when I try and contact somebody I get another email back head of a phone call
The ring has very sharp edges. Hard to wear like that. Very disappointed. The ring did arrive quickly.
I placed my order via PayPal not realizing I did not uncheck shipping fee of $20. All orders are supposed to ship free according to the website. So I immediately sent a message to them stating this. I got the confirmation they received my message but nothing was done until after the order was completed. And then was told it was too late. How convenient. The worst part is the quality of the ring is not very good. To the naked eye the main stone looks fake and the bands do not connect hence they are always turning. Would not recommend or buy again.
The ring looks nice, but one of the stone/diamond on the side is missing. It is bigger than I expexted.
But the box looks great, and delivered on time.
Hi, Marycris. We are so sorry for the unhappy experience happened on you. Please note that one of our customer service has sent you an email to provide assistance. I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to contact us.
Fell inn loveeeee with a ring. However when I recieved it the stone was huge so I attempted to call their offices for at least a week, NO ANSWER. Finally someone answered on facebook of all places. They agreed to an exchange at no cost to me, which really made the situation so much better.
We agreed that I would ship it back and the rest would be taken care of.
I ship it back, and message the tracking number from USPS as they requested.
They confirm it is on the way to them.
Later that night, they message me saying I will need to pay an extra 40 dollars for them shipping it back and an additional fee for a different ring!
AFTER my RING AND EXCHANGE was already approved and they said so in that exact message!
When I sent screenshots of this exact conversation, the representative ackowledged them waiving the fees and proceeded to again tell me that the fees are not waivable, again AFTER I sent the package back!
Now I am out $150 ring that I orginally bought and now they are going back on their own word of not having any shipping or extra cost added and that everything would be taken care.
So disappointed, will never reccomend and will never do business with them again.
Hi, Laurinda, we feel awful upon hearing this. Please accept our sincerest apologies for the inconvenience caused to you. We admit, our customer service department is in need of a major improvement and we are working on that. Please don't worry, after checking your order, one of our customer service have taken care of your order, once your package is delivered, the new ring will be directly shipped back to you soon. If there are any more questions, please let us know.
My rings were packaged beautifully and they are even more beautiful than the picture! I couldn't be happier with this company and my purchase!
Fast shipping great quality for the price, especially if you're looking for something affordable...
The ring on the finger of the animated finger does not look like it does on your hand. Wish it was atad smaller.
Hi Terri, thank you for your feedback here. We will think about your suggestion regarding the design of the ring. Besides, we offer exchange service, if you are not satisfied with your purchase, please contact us at service@jeulia.com or call us at 1-888-219-8158, we will be glad to help you exchange for another different you like.
I tried to exchange a ring from 5 1/4 to 5 1/2 and was told that that would be a custom size. How can it be a custom size when that size is already available to the consumer and they just need to exchange the item. On top of that, I was told it would cost US$20.00 for custom sizing and another US$10.00 for shipping it back to me. The US$10.00 was reasonable but the US$20.00 was not. I have purchased 3Xtimes to this company and I will NEVER buy from them again. As a returning customer, I should have gotten better service. Not only did they lose me as a customer but so far 5 of my friends were going to purchase and I told them my story and now they are not. You lost a lot of business for being greedy.
Hi, Linda. Thank you for taking the time to comment on your recent purchase. Please understand that we don't have the half size, the size need take about 10 working days to do the processing. However, after checking you have been refunded for this order. Nonetheless, as a token of goodwill, we would like to offer you a 5% discount on a future order with us. Feel free to call us if you wish to opt for the discount on your next order. We hope we were able to explain. Again, apologies for any inconvenience.
I was expecting a heavier weight. When I tap on the bands, it sounds plastic rather than metal. They are beautiful in the box though. I hate to say it but they look cheap, not real anything.
Hi, Beatrice, we are very sorry to hear that the product you ordered did not fully meet your expectations. If you’re not happy with your product, please contact our customer service at service@jeulia.com who will be happy to help.
Our rings are beautiful, the fit is exceptional, and the rings are beautiful. We truly enjoy them. We will enjoy them.
I love my new ring. It is better than it looked online, when I opened the box I just fell in love with it.
Loved the rings. Only problem was the size was not what I ordered. Had to get sized at jeweler. I would order items again as they were swift in delivery.
I like my new ring. I am aware I ordered a sterling silver ring with white saffires, but... I think you should point out that the pictures on your web site are GREATLY enlarged. The stones in my ring are so small it is hard to see them..
Hi, Elizabeth, thank you for your kind feed back. Actually, the stone information is displayed on our website. If you need any further assistance, please don't hesitate to contact our customer service team at service@jeulia.com or call us at 1-888-219-8158.
So far everything has been done as advertised. Great customer service. I had to change the size I purchased and they have been wonderful to work with in getting it taken care of.
The ring is nice but too big. Am sending it back and I ordered another style it should be here any day
Love the jewelry. The ring was prettier than I expected. Shipping was fast. Ordering was easy.
Would definitely order
I ordered a ring and it came within a matter of days. I had an easy time finding what I wanted on the website and my wife loved the piece. She visits the website too, now. I was pleasantly surprised with how quick, great and easy everything turned out. Needless to say, I'll be going through Jeulia for most, if not all, my jewelry needs.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Janet, we are sorry to hear that the product was not to your satisfaction. We offer refund or replacement on an order within 30 days. Please contact our customer service at service@jeulia.com and they'll get that all sorted out for you asap.