Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
All the rings are gorgeous I have a few now from here and there absolutely beautiful. I would recommend this company to anybody. The rings just absolutely have alot of shine and sparkle to them.
I Purchased A Ring For My Wife And Got It Engraved And Her Name Was Spelled Wrong So That Disappointed Me A Little
Fit is perfect; love the color and clarity Great bargain! I would purchase from this company again and again and again and again!
I got my ring in 3 days and I was surprised how beautiful it really was! I am very satisfied with the ordering process and how prompt it was. I love my ring! I can't stop looking at it!
I received my ring recently and it's really pretty. It looks like it's three rings from the front but in reality it's one band which is very comfortable. I wouldn't hesitate to buy again
While this company makes some nice jewelry, and I have bought from them twice, I needed on one sale to exchange for a slightly larger size ring. It was like pulling teeth. Took weeks and I finally had to open a case with Paypal. Then then absolutely refused to exchange the ring until I closed the case. Blackmail.
The second in in process. The second item is a beautiful ring, - the owl ring - but when received it has numerous sharp edges that cause it to snag on clothing. I asked to return it. They are demanding me to send pictures, and more.
People who don't trust you, generally develop that attitude because they trust no one and this company is exactly that way.
While I like their stuff, I can not deal with them any longer. You take your chances and maybe you do better than me. Signed, Stuck With Owl Ring
We're sorry about the difficulty with your return, Troy! According to the 30 days return policy, the item must be returned in a new and unworn condition (no damage, no wear) and the item being returned must have the jewelry tag attached. It's the normal flow to check the ring before sending back, hope you can understand. Sincerely apologize to make feel like this way. Our representative has emailed you about your order, please kindly check your email box and send a reply. We hope that we could cooperate well so that your problem could be resolved soon. Thanks.
The representatives were no hep to me, now I have a ring that I can't wear and can't send back. I'm out the money.
Hi, Tasha. We're terribly sorry that you haven't got help from our customer service, your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured one of our customer services will be in contact with you urgently to look further into this matter and make it right. Please kindly check your email box and send a reply. Thanks.
I bought a ring from them and the detailing is already coming apart. Won't buy from them again. It keeps getting caught on clothing and scratching skin. I thought they would have quality jewelry, but I have found different.
Hi, Susan. We're so sorry to hear about what happened to your ring. We offer refund or replacement on any faulty products within 30 days, we have contacted you directly via email, to confirm how you would like to proceed with this order. Please be sure that we will solve your problem till you completely satisfied.
Customer service is excellent. Very helpful and answer questions quickly. I went through their chat option online. They guided me step by step because I had the ring engraved and I didn't want it to say Jeulia. They handled it so well. I ordered on a Thursday and the ring was delivered the next Friday. So delivery was so quick, especially having had it engraved. The product itself is beautiful. Just like advertised. It came packaged very nicely and all was good. I can't wait to propose to my girlfriend. She's gonna love it.
Easy ordering fast delivery the jewelry box is sturdy and very pretty would recommend to anyone that loves different style of ring
I absolutely love the ring I received from Jeulia. I will definitely order again. Very fast shipping and the box it comes it looks awesome. Very professional and looks to be expensive. Even a regular jeweler does not give you that great of box!
Knew I wasn't getting real stones but didn't expect the ring to look so fake and cheap. In my excitement I cut the tag off and now I'm stuck with this ugly thing! After 32 years of marriage all I wanted was a bit of a bling ring. Got an ugly, cheap bedazzled piece of &$#@!
Hi, Pat. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Please understand that the item being returned must have the jewelry tag attached according to the 30 days return policy. Since you are not happy with the ring, we would like to help you exchange for another ring you want. Feel free to call us at 1-888-219-8158 if you wish to exchange for this order. Thanks.
Don't know what you guys are doing at that company you sent me a review and didn't even get my name right.
We are so sorry for the mistake, James, there was some error in our system resulting in the confusion. Please bear with us, we are trying to have it resolved asap.
I am very please with the ring I ordered! The stones are set in evenly and do not catch on clothing or furniture. I've received quite a few compliments. I recommended Jeulia to a co-worker and she ordered a different ring right away and is very happy with it. I wear mine every day! Thank you for being true to your advertising!
I always wanted a heart ring and this one is
Perfect. It has good weight and appears well made. Only one complaint is that there is not a under gallery.
Fast shipping! Great looking piece! Even better than the pictures! Custom engraving was very nice also.
Fast shipping, it arrived faster than expected. The engraving looks great and the ring is beautiful. All this and a great price to boot! Thank you so much!
There was no paperwork included with the ring I received. There was no answer to the phone number included in the email from the company, and there is no one to talk to on the "live chat" on the website. Very disappointed to say the least.
Hi, Sharon. We're terribly sorry that you haven't received contact from our customer service, please understand that we had a short vacation at that moment so there was no answer from us. And per records, one of our customer service have replied your emails at soonest. Please feel free to contact us now if you have any questions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to let you down, Mikyel! We'd like to look further into this with you, please note that one of our customer service has contacted you via email, please kindly check your email box and send a reply. I believe that this issue will be resolved soon. We sincerely hope that this issue does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.