Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Excellent service, Extremely fast responses and eager to help wherever they can.
I definitely do recommend as I had an impeccable customer experience
The shipment was quite fast, excellent quality necklace, 925 Silver. Then this necklace is beautiful, very feminine. I like it!
I love my engagement ring from jeulia! There amazing good quality rings and amazing service! You should check them out!
I love this ring! Jeulia has made me very happy with the alternative rings they have! They even have smaller sizes (I wear a 4) which is hard to find!
The necklace is as I wanted, with attention to detail. The packaging is very elegant. Fast and safe shipping. I'm very satisfied!
I love this store and his products.
The products are beautiful details, are really perfect for every occasion.
As purple being my favorite color, I love the purple stones on ring. I recommend Jeulia's jewelry. I look forward to getting a new purchase soon.
My order and payment went through twice by accident. What followed was an exceptional experience with them quickly cancelling one order and processing a refund. Friendly service all the way through and extremely helpful!
Started to tarnish after two months. We put it away and brought it out a year later and it has tarnished even more just sitting in the box.
The online shopping experience with Jeulia has been so very pleasant. I have shown my wife's ring off and made her day time and time again!
Thank you
I'm not good with this online shopping so I accidentally placed 3 separate orders instead of 1. Jeulia was more than happy to cancel the orders I didn't want and still gave me a wonderful discount. Jeulia is great! Particularly the lovely Ivy with whom I was chatting with! She deserves a raise for putting up with me!
If I could give zero stars, I would give that! My husband spent more than 500 but less than 1000 on my wedding ring, as we decided to start small. I had no idea the ring would break AFTER TWO MONTHS. I sent my ring off and am still fighting them to get it returned to me. Stay away from this company and use a real jewelry site. J hope that this sad excuse for a company gets shut down for how awful their customer service and jewelry is!
Hi Samantha, sorry for your bad experience. We checked your order in detail. First of all, we must apologize for the defective ring. Please know that once your ring was repaired we arranged to ship out, but the parcel was returned to us because of the incorrect shipping address you offered. It is why it took so much time to ship. Please email us at service@jeulia.com including your detail shipping information so that our customer service will help you get the parcel soon.
The exceptional after-sales service and support that I have received with regard to shipping updates has been nothing short of phenomenal. My online query regarding shipping was responded to within an hour, and thereafter all my emails have been responded to without delay. Action has been taken where necessary and constant feedback provided.
This provides a level of comfort in purchasing quality goods online, from a company on another continent. A great experience and I will not hesitate to make further purchases from Jeulia Jewelry.
Horrible customer service, returning an item is a pain and they deleted my account from their system when I objected about amount due to me and when I asked for a receipt they gave me a word doc spread sheet. Worst company to deal with. Stay away!
Hi Missy, thanks for your review and we feel sorry for your bad experience. But I want to point out that we never delete our customer's account, we don't have a reason or right to do this. You must have misunderstood us. Regarding the invoice, cause you don't offer any useful information here we can not figure out what happened with your order. Please kindly contact our customer service at service@jeulia.com for help, and we will do our best to solve it.
Jeulia is the best for top quality jewelry. Great communication, amazing customer service and satisfaction, fast shipping! The only place to go for the very best!
I ordered about 7 personalized necklaces and they all arrived on time and the personalization looked amazing! You also get good discounts from them. They are great, I would definitely order more from them!
I saw a ring on sale for less then $84 with code. I ordered the ring it came up to $99. I figured I could add the code at check out. But as soon as I signed into paypal and hit continue it said thanks for your order. They charged me $99. No place to enter code.
Hi Greg, yes, our Black Friday Promotion(H15 for 15% off, and H50 Buy One Get One 50% off) is in progress now. The coupon code could be entered at the shopping cart page to enjoy the discount. Please kindly check. We are very sorry for any inconvenience that may have caused you and are happy to solve this discount issue for you. Please kindly contact our customer service at service@jeulia.com for help, as we could not find any info to contact you. Thanks again for purchasing with us.
I am obsessed with this company! The quality of jewelry is amazing! Ever twi go I get compliments on my ring. Definitely recommend the brand!
Ho acquistato la collana con la scritta mom ed è semplicemente bellissima. È arrivata in tempi brevissimi, è d'argento ed è davvero alla moda.
Le pietre scelte in base al mese di nascita delle mie figlie sono meravigliose. È un prodotto davvero di qualità
Ordering from Jeulia jewelry was a great experience from start to finish. The customer service was very polite and nice with any questions and concerns that I had. The shipping process was smooth. And the product arrived exactly as described, even better than I expected. I had a pleasant experience buying from here and would definitely buy from them in the future.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kirk. We apologize for not being able to meet your expectations. Please know that we offer one year warranty if you could contact us within 1year we will definitely help you to solve it. Our rings are made of sterling silver, and the quality has been verified by International Institution SGS. Sterling silver is a precious metal and does tarnish naturally. Tarnishing is typically at a surface level and can be easily removed. We recommend to use the silver polishing cloth in our box and gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove tarnish and dullness, keeping your sterling silver like new. Hope it helps. If you have any more questions, please feel free to email us.