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JeuliaReviews 6,628

3.1
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Jeulia Reviews Summary

Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.

service
289
value
274
shipping
287
returns
178
quality
268
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Georgia
1 review
0 helpful votes
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Engagement ring
December 27, 2019

******* order number I'm in love with it the size was off but it's the most beautiful ring I've ever seen and I'm proud to wear it

Date of experience: December 25, 2019
California
1 review
0 helpful votes
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In love with jeulia rings
December 25, 2019

I love jeulia. My hubby bought my engagement ring from jeulia and I fell in love with my finger never had a reaction from it but he did have to buy another ring which is my current ring due to being pregnant and my fingers shrank and I had to go down to a 6 3/4. I am completely in love with these rings they are gorgeous and stunning. The diamonds shine in the sunlight. Thank you jeulia for being an amazing company you will always have a customer in me and my family.

Date of experience: December 23, 2019
Missouri
1 review
0 helpful votes
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Amazing
December 22, 2019

I got my wedding set from them over a month ago. I haven't taken my engagement rings off since I slid it on. They are just as shiny and beautiful as the first time I saw them. You will be pleasantly surprised and wondered why you went somewhere else. They will be my jeweler of choice always

Date of experience: December 21, 2019
Georgia
1 review
0 helpful votes
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PERFECTO!
December 22, 2019

Ordered my mom a ring for Christmas gift.
Absolutely BEAUTIFUL AND I COULDN'T ASK FOR IT TO BE ANYMORE PERFECT!
This was my first time ordering from this company.
I will be ordering again in the near future.
I also would like to say that my order got here ALOT FASTER THEN WHAT I WAS TOLD!
HAPPY
VERY HAPPY 1st time customer!

Date of experience: December 20, 2019
New Mexico
1 review
0 helpful votes
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I recieved my rings very fast. I absolutely love my rings! They are more beautiful than I expected. The quality is wonderful. Will definitely purchase more jewelry from this company. Can't say enough about the customer service and quality of products.

Date of experience: December 19, 2019
California
1 review
0 helpful votes
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I received my ring yesterday, and it's beautiful! You guys are super amazing! Thank you so much for the beautiful rings!

Date of experience: December 17, 2019
South Africa
2 reviews
0 helpful votes
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Thank you jeulia jewelers for the amazing rings.
They are awesome. I love them to bits.
My day will be extra special, because I will be wearing a piece of diamond that I picked and came out exactly as I have seen it on the website.
I'm a really greatful for the great communication as well the final product. Thank you I will definitely recommend this to my family and friends.

Date of experience: December 17, 2019
Italy
1 review
0 helpful votes
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Top quality jewerly
December 17, 2019

Their jewels have a high quality. They do not spoil over time. The stones are wonderful, they shine a lot. They seem to cost much more. I will certainly buy other things

Date of experience: December 17, 2019
Germany
1 review
0 helpful votes
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Ring
December 17, 2019

I am very enthusiastic about their products. As always, very good quality.
We will be happy to share your products with our community in Germany. We hope that someone will buy products from you.

Our Instagram:@traumweise

Date of experience: December 17, 2019
Arizona
2 reviews
6 helpful votes
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BUYER BEWARE
December 16, 2019

Free shipping cost $20 if you cancel your order the same day they charge you a 30% fee even on the free shipping charge (Nothing was shipped)! That is a lie since they don't refund any of your money even if you agree to the 30% charge!

Date of experience: December 16, 2019
Jeulia J. Jeulia Rep
over a year old

Hi Alice, thanks for your review, and sorry for all the inconvenience. I believe there must be some misunderstanding between us. Regarding the shipping fee, we do offer free standard shipping on orders over USD99, but you selected 3 days shipping, that is why there is a shipping fee $20, you can go to your cart/email box to check your order details. Besides, we sated it clearly that all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee. You may click here: https://www.jeulia.com/30-day-return-policy.html to view more details. Although you requested to cancel the order the same day, it beyond 120 minutes already. We are not a liar, we do business with people from all over the world. The message you sent us is totally different from here, you asked for a full refund, disagree with the 30% charge. But don't worry we applied the refund for you once we saw this review. It will be issued within 1-3 working days, please kindly check your account at that time. If you have any more questions, please feel free to email us.

North Carolina
1 review
0 helpful votes
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Great Customer Service
December 14, 2019

Employees at Jeulia are kind and respectful to their customers. They are easy to get in touch with and will work with you to ensure you are happy with your purchase! Thank you!

Date of experience: December 13, 2019
South Carolina
3 reviews
5 helpful votes
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Pirates
December 12, 2019

Stay away from these crooks. I paid 110.00 for a ring that looked different from their website. It also was to big. Their rings run larger. It looked like a cheap 12.00 Walmart ring and no doubt it was. I never ordered online jewelery before and unfortunately ordered from these crooks. I had every single thing from the pamphlets to the bag and box. Because I took the little tag with the ring size off that gave them the right to be extremely rude saying they weren't taking it back. If ever I wanted to throttle anybody it would be these scammers. Selling me a cheap ring for 100 dollars. I'm telling you don't order from this company if you're a picky person, you will not get a refund at all and they are rude as@*! If you want to take the chance make sure you do not remove the little easily replaced tag and if you do... DO NOT LOSE IT! That's their little scam technique to keep your hard earned money for the crap product they sell. They do include a little piece of warning paper but a lot of people just open the box wanting to see the ring and there's a bunch of other papers, a pretty little bag and box and that's the distraction they use. Because of the little paper when you threaten fraud and calling the bank they get cocky as all heck. How about putting it on your website instead. They say 30 day refunds but it should say 30 day refunds as long as the stupid little size tag is still on the ring. Ridiculous thieving crooks selling crap jewelry.

Date of experience: December 12, 2019
Jeulia J. Jeulia Rep
over a year old

Hi Kristine. Thanks so much for your feedback and we're sorry that the product doesn't meet your expectations. Please know that if the ring size is big we can help you resize it for free. We do offer 30 days return for a refund, I am sorry that you took the size tag off. You may click here: https://www.jeulia.com/30-day-return-policy.html to view our 30 days return policy. Our goal is to provide you with the best possible shopping experience. Please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution. Thanks so much for your understanding and patience!

Canada
2 reviews
0 helpful votes
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I have been collecting jewelry for many years. I stumbled upon Jeulia's website when I was looking for a specific ring (emerald cut eternity band). I ordered it, was very happy with my purchase, have continued to order from Jeulia Jewelry and am impressed.

I have since purchased more rings and have been very happy with each one. Each ring is so very sparkly. Sometimes the wait to receive the order is a bit longer than I would like, however, each ring is inspected before it is shipped, is meticulously packaged to protect the jewelry- and that is worth the wait.

Date of experience: December 12, 2019
Florida
1 review
0 helpful votes
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Ordered product, and was shocked when I received the product it was far better than what I imagined, detail oriented right on down to the packaging.

Date of experience: December 10, 2019
Alabama
1 review
2 helpful votes
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I returned a ring on December 2nd it is now December 10th no refund yet! I have been told 3 different dates the refund was issued and each time I contact them they tell me to just keep waiting it takes 3-5 business days! They are a scam and I am reporting them to the California Attorney General!

Date of experience: December 10, 2019
Jeulia J. Jeulia Rep
over a year old

Hi Sharon. Thank you for your review. I understand your frustration, and I am terribly sorry that you had a bad experience with us. I would be very glad to check this and help you. You can be sure that we will do everything in our hands to help and arrange things out. I just ask you to kindly send me your Order Number or any other invoice number so I can locate your order and contact you back.

Arizona
1 review
5 helpful votes
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I would rate this place a negative 25 not a good business practices they are going to get to screw you once they have your money. I was going to buy my wife a ring and changed our mind sent them several messages wanting to cancel finally did research and found their phone number the refused to refund all my money due to they keep 30% of it for doing nothing STAY AWAY FROM HERE SPEND YOUR HARD EARNED MONEY AT A RESPECTED COMPANY THEY TRWAT CUSTOMERS WITH NO RESPECT

Date of experience: December 9, 2019
Jeulia J. Jeulia Rep
over a year old

Hi Terry. I apologize for the poor experience you've had with us. Please understand that the order will be starting the processing after 2 hours especially the customized item such as engraving, therefore, any cancellations after that time will incur a 30% material and processing fee as we state on our website here: https://www.jeulia.com/30-day-return-policy.html. And you requested to cancel the order after 2 hours, we had sent you the precise time you placed & cancel the order, you can see it is over 2 hours. I believed that this issue is resolved, if there are any other problems, please do not hesitate to let us know. We would gladly provide you with further assistance.

Serbia
1 review
0 helpful votes
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I'm amazed with jewelry and I wear it almost every day. Everyone ask me where I bought it and I proudly say Jeulia Jewelry! I recommend!

Date of experience: December 9, 2019
Uganda
1 review
0 helpful votes
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So beautiful and classy!
December 6, 2019

I love my rings. They are so beautifully and intricately crafted, they fit so well, they were delivered in time, the customer care was so courteous and professional! I will definitely buy more products in the near future.

Date of experience: December 5, 2019
South Carolina
1 review
0 helpful votes
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Always been a jewelry lover. But could never I have what I wanted because it was too expensive. Now I found somewhere that I can get my jewelry at a great price that looks fantastic and stays looking fantastic. I bought several rings that I love dearly. The very first ring I bought I still wear and it still looks fantastic. I had an issue with a bracelet I wore it once and it broke but other than that I have had no problems. I recommend you all the time to everybody I know especially men.

Date of experience: December 4, 2019
Canada
1 review
2 helpful votes
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Very not happy i was going get married out the country i add buy a new wedding band/ please u asking give good vibes

Date of experience: December 4, 2019
Jeulia J. Jeulia Rep
over a year old

Hi Denis, sorry for your bad experience. Please know that we offer two shipping methods, Free standard shipping on orders over USD99 and express shipping, if you want to receive your purchase soon, you may select the express shipping. Besides, we have 30 days return, exchange, resizing policy. But if your orders are customized/final sale or beyond 30 days, we can not help you to exchange. Sorry for this, and you can click here: https://www.jeulia.com/30-day-return-policy.html to view our 30 days return policy. More questions please click here: https://www.jeulia.com/contact.html to contact us, and our customer service will help you solve it, thanks.

From the business

Affordable luxury Jewelry for Everyone.


jeulia.com
City of Industry, CA,, United States
+572