Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Been trying to get hold of Jeulia, tried facebook as suggested but still no reply or update with regards to my order. ZA*******. I doubt i will even receive my order
I ordered my ring over one month now and I have yet to receive my ring or an update. It still says processing 30 days later. I had to purchase another ring from another company, that which I received in two days with regular updates. Please don't buy from this company. I feel like I lost $116.
Hi, sorry for any inconvenience that may have caused. If you could kindly offer us your order No, we will check more details. We are extremely sorry for the delay because of the Spring Festival(our factory is in Hong Kong) is extended unexpectedly. Please believe that we are eager than anyone to get your order ready and shipped out. We promise you never lost any money, our factory are working hard to process and ship parcel now. And i know your will receive it, no worries. Again we apologize and thanks for your patience and understanding.
I ordered a ring for my engagement almost one month in advance, I ask about my order and they told me it was late, I had to ask, they didn't cared abouty order and my ring never came, they offered a 10% discount, and ask me to pick another ring, are you kidding? Dont buy from this company, took for ever to get my refund
Hi, sorry for any inconvenience that may have caused. Please kindly offer us your order No, so we could know which order is yours. We are extremely sorry for the delay because of the Spring Festival(our factory is in Hong Kong) is extended unexpectedly. We are asking you to choose another ring is to avoid you from waiting too long. If you do not like to make any change, just feel free to advise our customer support. Please believe that we are eager than anyone to get your order ready and shipped out. Please keep working with our customer support, we will help with every means we could to help. Thanks again for your patience and cooperation.
Received a ring, and in less than 1 year had multiple small stones fall out of the setting. I sent the ring in and they replaced the missing stone (which took almost a month each time, equaling over 1/3 of the year), but then the large stone chipped. They then refused to fix the ring, stating it was now over the 1-year warranty. They offered a discount which was fine, and I purchased a replacement. This was purchased on 1/16/2020, 7-9 day processing, with 3 day shipping. As of 1/30/2020 the order was still listed as "Processing". I reached out to customer service and they explained the processing and shipping breakdown (which I had already expressed my understanding to), and then that it was Chinese New Year (which started on 1/25/2020) and they are on Holiday. I asked where on their site, emails, ordering process, etc. did it state they would not be processing ANY orders for over 2 weeks during this period. Their response was they would put a rush on the order, and send an email once it has shipped. It has now been another week... and the order is still "Processing". I sent another mail asking for an update, and received a response stating that the order would be sent out on 2/12/2020. It is 2/17/2020 and the order is still "Processing". You're definitely getting what you (at the end of the day) over pay for with this company, and Customer Service is not very effective in changing that. If your planning on getting something as a gift make sure you give yourself enough cushion, and hope you don't run into any issues with shipping or quality. Or just spend a little bit more somewhere with better quality that's more reliable...
Hi, we are truly sorry for the delay in your order and really appreciate your patience. The order is delayed because of the Spring Festival(our factory is in Hong Kong), then because the Spring Festival is extended unexpectedly. We know this should not be our excuse for the delay, and we do understand whatever decision you make. We are more than happy to finish the order for you the soonest we could and would happy to do every means we could to help on this matter if you still want the order. Please advise your idea freely to our customer service at service@jeulia.com, we will surely offer a satisfying solution.
Elegant high quality jewelry, friendly staff, fast shipping, gorgeous rich packaging, great pricing, beautiful gems and pure silver 925, i highly recommend!
Hello,
I want to express my positive experience in buying Jeulia Jewelry products, both with the quality of their beautiful products and the satisfaction in their excellent relationship with the customers.
I sincerely recommend them!
Absolutely love my Puppy (Snoopy) Heart Cut Sterling Silver ring. Very comfortable to wear and the sparkle is mesmerising. Receive lots of compliments. Highly recommend Jeulia for the fast friendly service.
The ring is absolutely stunning. Love the quality. The stones shine like crazy! Everything about it is absolutely beautiful. Customer service was awesome. It took sometime for the ring to arrive (almost 2 weeks) which was expected. But it was all worth the wait. I would definitely visit Jeulia again. Thank you for an amazing experience.
My fiancée brought me a ring I completely fall head over heels inlove with off jeulia as my engagement ring, and within less than a month a stone had fallen out, I accepted that it happens and so I just contacted them and they offered me a return address so that it can be repaired. THIS WAS ALSO WHEN WE DISCOVERED THAT AN AUSTRALIAN WEBSITE WAS INFACT NOT AUSTRALIAN! Upon sending my ring back, at my own cost kind you, i had done as requested and given them the shipping information. This was however when the communication completely ended. I sent 6-8 "tickets" and emails regarding my ring, to which received no reply what so ever. The "number" on the website is not a real number, it does not connect. And then to top it all off the Australian website is suddenly non existent. EXTREMELY HURT AND DISAPPOINTED AS I ALSO BROUGHT MY FIANCÉE HER RING OFF JEULIA AND ITS GORGEOUS BUT MINE HAS BEEN NOTHING BUT A HEARTBREAKING EXPERIENCE. I will most definitely be taking this higher, and seeking legal action again this company
Hi, we are very sorry for what happened. We carefully inspect all products before shipping, unfortunately a few defective pieces may sometimes be overlooked, so we offered the return address for reparing as soon as you sent the photo to us. Yes, we are not an Australian company, we are headquartered in the United States, sorry for causing the mistake. For the untimely reply, it is because our office moving. After checking again, our customer representative already replied you with the current status of the ring by email. Yes, our website www.jeulia.com.au is accidently not working because of some technical problem, which our staff is now working on it. Please kindly continue working with our customer staff, we will try our best to get your ring ready as soon as possible. You may also contact us via service@jeulia.com before the au.com gets back to normal. Thanks so much for your patience and sorry again for all the inconvenience caused.
This ring is absolutely beautiful! I could not be happier, thank you, Jeulia! The shipping was only two days. I have received so many compliments. A stunning ring, you will it be disappointed.
I bought a ring set on theese days. First: it was a very fast delivery. I had some trouble with the address and got a message from the customer service. Long story short, all the feedback I had was excellent and I got my ring. It's beautiful! More beautiful than the picture. I recommend it!
We recieved our rings and they fit very comfortably they are nice and light. The service is very good and they are quick to resolve queries you may have.
There's not enough words to describe how horrendous this so-called business is. That should be burned to the ground. They're supposedly based out of California but I think they are based out of the hole in Afghanistan. They barely speak English. The grammar alone is enough to turn a person off. If you want your sanity, and your money, do not do "business" with them. Their response is that the 30-day refund policy passed. How does a person know their buying a piece of junk in only 30 days. I turned them in to the BBB but apparently, they have pull somewhere. Take a look at the photos. The 1st photo is the day I received it. Do the remaining photos even resemble the same ring? They sent me a new one rather than refund even though I adamantly said I didn't want anything else from them. Why the heck would I want another piece of crap? They were not willing to admit fault. The are cons. I could not have a refund. They should have been bending over backwards to make sure their customers are happy. Instead they basically gave me the middle finger while laughing. DON'T BUY FROM THIS COMPANY!
They are a joke.
Hi Karen, thanks for taking the time for the review here. We’re truly sorry for failed in providing you a satisfying shopping experience with us, but we did have tried our best to satisfy you. Your ring is bought in June 2019, and you asked for a refund because of color fading in Nov 2019 According to our 30 Days Exchange and Return policy, your order could not be returned anymore, so our customer support suggests to repair or exchange the ring for you immediately. Now your new ring is delivered on Jan 3rd, 2020. Hope you like it. Again we are sorry for any inconvenience that may have caused you.
The ring I purchased is so beautiful! The pictures don't do it justice. It is so amazing and I get compliments everywhere I go. The craftsmanship and quality is beyond remarkable. If you haven't tried Juelia jewelry, please check them out. I promise you won't be disappointed.
Ive bought several items through you guys all were fabulous very pretty well made could not be more happy with great prices and excellent customer service
I have ordered approximately 5 times, about 7 pieces. The quality is awesome and they ship very quickly. I can't speak to customer service because I've never needed them. I would trust given the quality of the pieces, the professional way in which they are packed for shipment and how speedily they arrive; that it would be good also. KW
My boyfriend bought the the claddagh ring bridal set I absolutely love it it's absolutely stunning the fit is perfect definitely worth the wait
Ho preso un paio di orecchini e devo dire che la qualità è eccellente. Mi piacciono tanto. Sono arrivati in una scatola, con dentro la busta di cartone e un bigliettino in caso di regalo. Davvero contenta
This was the worst transaction I have ever had online. From the beginning, the ad stated the jewelry was buy two get one free. I had to fight to get that. They would not honor their own ad. Took a screenshot to show them the proof and they still denied it. The rings arrived and are complete junk. It took multiple emails to "prove" why I wanted to return the items and I had to send pictures to prove I never wore them. Was told I could only return 2 out of the 3 without major financial penalty. Now I am stuck with a junk ring I'll never wear. Told them I wanted a refund and they applied it as store credit. Obviously I do not want any more of their junk so that doesn't help me. I requested the refund over the course of 20 emails and live chats and they refused. Now I'm out 250 dollars with nothing to show for it. Filed a complaint with the BBB and am waiting to hear. Looks like hundreds of people had the same issue with them. Should've read about them on BBB prior to buying.
Hi Michele, sorry to hear that you had a bad experience with our customer service. We have investigated your complaint, it seems that there are some misunderstandings between us. First, regarding the discount, please know that you need to add the item to your cart then enter the coupon code to apply the discount. We do honor our advertising, I am sorry that you did not notice it. We did not deny it, we helped you add the third ring and applied the discount. Second, please know that all items must be returned in their original condition, without scratches or signs of wear, so we asked for some pictures to check. Third, we are terribly sorry that we didn't get your meaning and offered you the store credit instead of a refund. But don't worry one of our customer representatives will email you to provide you with assistance in this matter. Since you are unhappy with the store credit we will definitely offer you a refund. Please find your email box to get more details. We hope to do more business with you in the near future.
I am very impressed with this ring. Especially and mostly because my man chose this rich g for me. The way they delivered it it came in a very attractive package, including a little bag and ring box. I amsuprised hoe quality and heavy this ring was. Very pleased and came on time according to hubby and not damaged at all.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, sorry for any inconvenience this may have caused. Please kindly note that the processing time for your ring is 9-15 business days, which is stated just below the ring size box after you choose the ring size and in the Order Confirmation Email we sent to you right after you place the order. Your order is still under the processing period right now. Please do not worry, we are now working very hard to finish the orders, an email with tracking info will be sent to you after it is finished. Please feel free to contact our customer service at service@jeulia.com, we will surely try every means we could to help. Thanks in advance.