Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
In a world where you can't really guarantee what you find on social media to be genuine, it's always a win win when you find a company that exceeds your expectations. So much is photoshopped these days or illegally duplicated that you almost feel hesitant to bother. Two years ago I came across this website and showed my hubby. I expressed how beautiful and authentic the quality seemed. Needless to say my wedding ring was upgraded with one of Jeulia's rings. I can literally be a few feet away or just casually walking by and everyone and I mean everyone compliments my ring. It's to the point that I may even consider hand modeling, lol. One of the best features I can brag about is the quality and non tarnishing factors of the jewelry. I literally never take it off and the stones are still the same as day one. This is a company that will continue to get my money years to come!
Great quality rings! I received my rings on time. I am so happy to do bussines with a company that honors their service promises. Thank you much. I am ready for my next order!
I love my bracelet. Great attention to detail, from the elegant packaging, to the ticket, to the catalog, to the cloth to clean the jewelry. Precise engraving, done according to my demands.
One Week before last christmas: Ordering of two similar rings with expressoption. Astronomical sphere rings of this type: https://www.jeulia.de/product-astronomical-sphere-sterling-silver-ring-with-a-free-chain-cid73-jerc0054
After ordering there is the first info. One of theese rings have to be manufactured first. In China. Ok: there was NO info on the website, that the rings are not ready now AND there was no info before, that they are crafted in china. Anyway, so we have to wait.
At December 29th i am asking per mail: Whats the matter? No Info, no messaging about shipping? Answer from 30th: "sorry, we will ship on January 2.2020. Ok. So after one and a half week the shipment arrives (because it was shipped from somewhere in china, it takes a time).
After 2 Weeks the first of the rings is broken - see picture. 3 Days later the second ring is also broken! So i claim the order. After some days there is a backinfo from jeulia: claim accepted. I have now to ship the rings - to CALIFORNIA. Now, i am living in germany. Again there was NO for me noticeable hint on the website about the company headquarters sitting in california! The website simple simulating the impression: it is an german company. But its not.
Thats simply scaming - and nothing more. The rings are now given to a local goldsmith in munic. He could suchesful repair the damage. Baying by jeulia: Never. Ever. Again.
Awesome quality of there rings,, very satified, will be buying more, stones are fantastic & brilliant, settings are made to last,, I have a hubby in a wheelchair & I'm very rough on my jewelry,, had a my piece for months & it's still like new
I am so stoked by how beautiful my 2nd wedding ring set is. Their products have so much quality. It is incredible!
The Set is beautiful! I love the sparkle in the diamond! Arrived fast! In love with it and shown it off and all my friends think it's beautiful. Thank you Jeulia
I've been buying from Jeulia for a few year's and every piece I've bought was just as described, good quality and even year's later still in good condition. I absolutely 100% recommend their products and have returned as a customer a few times!
I absolutely love my rings from jeulia! After waiting the processing time, shipping was very quick. Customer service was wonderful and my rings are absolutely stunning! I will definitely be making future purchases. I highly recommend jeulia for beautiful yet affordable jewelry.
I bought this necklace like a gift for my mom, i really love personalized jewelry. She appreciated very much
I placed an order for 2 rings and after two weeks, had not received an update on my order so I asked them. They were very responsive and I did get my order delivered. It was worth the wait and the prices aren't that expensive as the rings are very beautiful!
Recieved my ring and necklace today and I'm so in love with the ring. Thank you so much for making such a beautiful ring. Couldn't be happier.
I just received my order. Everything was there. All is so very beautiful, fits well and was worth the wait! Thank you. I will order from you guys again.
I got my ring. OMG, its gorgeous. Best b-day present ever. Its Perfect. Thank you so much. My husband and I are very happy. You found a new customer. Thank you again for everything.
Ordered two items from this site since January 28th and I am yet to get what I paid over 200usd for over 1 month ago (they advertised 9-15 business days). They keep giving the excuse that they have backed up orders! Pure nonsense! False advertising! Do not make the same mistake I did! Bunch of frauds!
Hi, sorry for any inconvenience may have caused. Please kindly offer us your order No, so we could know which order it is and help you better. Yes, the normal processing time is 9-15 business days. Because the Spring Festival(our factory is in Hong Kong) is extended unexpectedly, we failed to take any measures in advance. Now everything gets back to normal, and we are working hard to work on finishing the order as soon as possible. Please believe that we are eager than anyone to ship out the orders the soonest. Of course if you would not like to wait any longer, we could also help to cancel it. Please feel free to contact us at service@jeulia.com, we will help with every means we could to help. Thanks again for your patience and cooperation.
It's been 21 days since I placed my order and it's still processing. I've read their responses and they blame it on the spring festival. That's all fine and dandy but when you do business outside of your home base you should alert customers of production stoppage. The number on the site leads to a recording saying they don't have a phone because their warehouse moved. In the correspondence I have had with them. No one has mentioned the spring festival only that is was still processing and an email would be sent once it's ready to ship. I've actually purchased another ring in the meantime. I'm really hoping this ring I ordered from them is worth the wait. I will update my review once it arrives but it's still processing 21 days from my order. 6 days longer than the listed 10-15days for processing.
Hi, sorry for any inconvenience may have caused. Please kindly offer us your order No, so we could know which order it is and help you better.
Yes, the normal processing time is 9-15 business days. Because the Spring Festival(our factory is in Hong Kong) is extended unexpectedly, we failed to take any measures in advance. Since the festival never been extended before and usually wont happen, we did not state the Spring Festival on website in advance. Sorry about that.
Now everything gets back to normal, and we are working hard to work on finishing the order as soon as possible. Please believe that we are eager than anyone to ship out the orders the soonest. Please feel free to contact us at service@jeulia.com, we will help with every means we could to help. Thanks again for your patience and cooperation.
I had opened one ticket to ask about the status of my order during the 9-15 business day window they advertise on their website, which was answered and they told me when to expect my order to ship. That day is now passed, my order is still processing, and they have not responded to email, tickets, or Messenger. Horrible service, don't shop here.
Hi, sorry for any inconvenience this may have caused. Please give us your order number so we can find out if it is purchased from us and help you better. All emails are replied within 12-24 hours, please check. We are extremely sorry for the delay as the Spring Festival (our factory is in Hong Kong) is unexpectedly extended. Now everything is back to normal and we are working hard to complete the order as soon as possible. Please believe that we are eager for anyone to ship orders as soon as possible. Please continue to work with our customer service, we will help you in any way possible. Thank you again for your patience and cooperation.
They look like they cost way more. They hold up well and have never turned my fingers green. They haven't bent from me taking them off. No stones missing and I've owned them for about 3 years now. They haven't turned my fingers green either.
I ordered a ring feb 5. No shipping email. No response to my email inquiring about my order. Fast forward 2 weeks later I did some extensive research and had to post numerous complaints on the JEULIA Facebook page to get a response of some sort. The company is located in China and they are lying to paying customers about the virus and the spring festival. Sadly it's dozens of paying customers like me who are left with no merchandise and no explanation of shipping dates. I wish this company would just tell the truth and give us the real deal with pending orders.
Hi, sorry for any inconvenience that may have caused. If you could kindly offer us your order No, we will check more details. We are extremely sorry for the delay because of the Spring Festival(our factory is in Hong Kong) is extended unexpectedly. Please believe that we are eager than anyone to get your order ready and shipped out. We promise you will receive your order, our factory are working hard to process and ship parcel now. Again we apologize and thanks for your patience and understanding.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Frank R., sorry for any inconvenience this may have caused. We have tried to locate your order with the item #, purchasing period, etc, but failed to find any order including this item from our German website in Dec. Could you please give us your Order No for checking and help you better. Because we are a large global company, we have websites in many countries. And we have stated our location in the FAQ of the website that our main office is in Los Angelas, California, our design and factory are headquartered in Hong Kong, China. We are very sorry for the misunderstanding about where we are. For the product, We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked, so we offer 30 Days Exchange service. Again, we are sorry for what happened.