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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The Rings look great they fit together very well the sizing is great. The only issue is that between the Rings surfaces they scuff. Otherwise the outsides look fine only when removed from finger can you tell that the insides are rubbing.
Just received my beautiful ring! The price was very nice-- just what I was looking for in the sterling silver! Fast shipping and lovely packaging! Would recommend and not hesitate to return.
The ring is more lovely in person than in the picture. The delivery was extremely fast. I am quite impressed with everything.
I love my new ring. The fit is perfect. It looks amazing, I have wanted a marquise stone. The wedding ring set I got is beautiful. It came faster than they said it would too.
Ordering was sort of a hassle since they are overseas, I had to set up a Pay Pal account to place my order. The ring arrived pretty quickly "pay for the expedited shipping it's worth it" and the ring is beautiful
Love the ring, I have been wearing it for an everyday ring on my right finger. Very impressed with it. Shipping was fast.
Little confusing to Shop they can make easy but they are efficient and they deliver fast my experience with them was good i will buy from them again
The site worked perfectly and when I contacted customer service I received prompt attention and all questions answered. Shipping was was too.
Gift without tag attached - could not return. Should allow returns without tag at least for a small window of time
I received my rings in a timely manner but was surprised at the size of the blue and white zircon side stones. They were incredibly small and the blue were almost unnoticeable when wearing the ring. In the pictures they looked much bigger. The rings don't spin which is another nice feature because of the flat bottom. The center stone was very nice so I was pleased with that but not real happy with the ring overall.
Hi Jami - Thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution.
Terrible
Had such a hard time with a return
Will never shop there again. There customer
Service was awful.
Hi Tracy - We're sorry about the difficulty with your return. Your feedback is highly valued and we will take steps to improve in this area of our services. Please kindly note that one of our customer services has sent you the instruction for return on 5th, Oct via email, please kindly check it. Please don’t hesitate to contact us if you need any further assistance.
Good prices, great quality. Great warranty. Nice web site. Highly recommend to all. Have shown it to all of my friends. They love it and will go and check it out. Thanks
The ring came very quickly. I was very surprised at how beautiful it is, even more pretty in person than in the pictures.
The rings are too gaudy, then when we tried to send it back, we could not. Because my wife had tried it on. Makes no sense to us. I had gone ahead before I knew this and had purchased my wife another one. The gift is for my wife's 19 yr anniversary. What a shame. The fake stones are beautiful. It's the designs I felt most too gaudy.
Hi Ann - We're sorry to hear that you are unsatisfied with your purchasing on our website. As for your problem, please understand that we indeed informed you the return policy, there was a return policy paper in your package and stress that "Read before removing jewelry tag - Items cannot be returned if the jewelry tag is removed. So please carefully check the ring and make sure it fits properly before removing tag." Now you still requested to return the product without jewelry tag, we're sorry that we can't accept your return of the product. But we still want to do everything possible to make sure you’re happy, so we will be happy to let you exchange the products for another different ring you like. Soon our customer service representative will contact you via email and try to help you resolve this issue.
The ring looks very cheap, I thought it was more of a platinum in color, the wedding band doesn't seem to really go with the engagement ring, it's just a very cheap looking ring
Hi Roxane - I’m really sorry about the bad experience and I understand your frustration. We have an extremely rigorous quality control process but sometimes a few defective products may have been overlooked. Our goal is to provide you with the best possible shopping experience. Could you please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution? Thanks so much for your understanding and patience!
This ring is gorgeous. It looks amazing on my hand! I would recommend this company to all... thank you for the quick shopping ad well
Pretty ring, but not as pictured. There are already a couple stones that are loose. I may get to wear it 2 or 3 more times before the stones fall out. I was going to purchase another ring, but since this one is bad, I won't be purchasing any more. I'm not going to spend over $100 on a ring that I only get to wear two or three times
Hi Karen - We would like to extend to your most sincere apologize regarding the recent issue. Don't forget we offer one year warranty, we can help you make an exchange. Someone from our Customer Satisfaction Team will contact you soon and we'll get that all sorted out for you asap.
2 of the pieces are completely not ok. 2 other look pieces don't look real. I love my other pieces.
Girlfriend very pleased with the ring. Loves the quality and appearance. Great price and fast shipping. Look forward to future business.
Love my ring. I have many people comment on pretty it is. It's a perfect fit(right size) & that hardly happens when I order rings online.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dayna - We're so sorry for your unhappy experience, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. Unfortunately, as the return policy clearly states, we cannot accept the return of products with tags that have been removed, once the tags are removed the products can no longer be considered as “new”. While we cannot accept the return of products with tags removed, we still want to do everything possible to make sure you’re happy. So please submit a support request to our Customer Satisfaction Team so that we may help you exchange your item.