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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The return policy states returns accepted within 30 days from purchase for exchanges or refunds. When I called to return a merchandise within a week of purchase I was told returns are not acceptable. What happened here?
If I could give a 0 I would I ordered 1 set it was clearly sized wrong and to return they want to charge me shipping again after I already paid to expedite it to me and paid to send back. Then I ordered a second set, wore for less than 2 hours and 3 stones fell out. Cant wait to see how they will handle this! Crap customer service and crap Jewlery
Hi Danielle - We feel awful upon hearing this. Please accept our sincerest apologies for the inconvenience caused to you. Our goal here is to provide you with the best possible shopping experience. Soon one of our customer services will contact you via email and rest assured that we will do everything we can to resolve this issue until you are completely satisfied. We hope to do more business with you in the near future.
I am very thankful for Jeulia! I get the ring I want without the price! Now my wedding day will be amazing. Great purchase. Will recommend as well as make more purchases
Order what I thought was a standard size, when I received item was not satisfied. Contacted for return authorization Abdullahs was denied. Told I ordered a custom size (12). When I placed order size 12 was populated as it was a standard size but would cost $20 more. I thought it was be cause of the larger amount of stones and metal. Now I own two rings which dont fit.
Hi Antonio - We're sorry for any confusion has caused. Unfortunately, as the return policy, special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are anything smaller or larger than the following sizes: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10) We do have this information on our website here: http://www.jeulia.com/30-day-return-policy.html. We want our customers to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team, we hope that we can find a positive resolution to this issue. Hoping for your kind understanding.
Jeaulia is a quality product. Im very satisfied with each piece Ive received and I have ordered many. Great customer service is also a plus!
Very pretty and very happy with it and how fast it got here.
Lots of complaints from everyone who has seen it.
Only thing that could make it better, is better cleaning instructions
Easy and worth it, however telling me to write a small essay for a survey is kind of pissing me off. After all i took the time to do it how long or short my answers are is my own decision.
Very fast and helpful! Thanks again! I asked why I can't track my order, and I received an answer within minutes. Very good!
Received my order within a week, good quality and the ring is more beautiful in real life, the pics didnt do justice to the design. I am very impressed, will recommend to everyone.
One of the stones on the end of my ring fell off somewhere and now I can't wear it anymore because it's ugly without the stone
Hi Sharon - We would like to extend to your most sincere apologize regarding the recent issue. Please don’t worry, our goal is to make sure you have a great shopping experience. We offer one year warranty, we can help you repair it for free. One of our customer services will contact you soon via email and help you resolve this issue asap.
My boyfriend bought me a beautiful ring for my birthday And a stone fell out... I sent a message to Julia to report this. Right away they were quick to help. They gave me directions to mail my ring back. And within 2 weeks I had received a new ring. Highly recommended..
I bought a ring to ask my girlfriend to marry me and the ring was perfect. The fit was flawless and the White sapphire sparkled even in the dark... Truly perfect and as a buyer my transaction was flawless and it arrived exactly when it was supposed to
Very good customer service AND great rings!
Grace an Anthony from chat were very pleasant to work with via chat. Both were very knowledgeable on the processes.
This is the worse company to buy from, they have a poor return policy and they want to force you even if you don't like it.
Hi Aimee - Thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. While we cannot accept the return of products with custom sizes, we still want to do everything possible to make sure you’re happy, we will be happy to let you exchange the products for another different ring you like. So could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution.
The ring was beautiful when I received it. However, shortly afterwards, a coworker noticed a stone was missing. Do you know how embarrassing that was?! I contacted Jeulia and they told me to ship it back for repair. However, I would again be responsible for shipping costs (I have had this ring a couple of months, so it shouldn't be falling apart and since it is, I should not have to pay for shipping!) I decided to just suck it up and pay shipping. So, as I was packaging the ring to return, I noticed the silver coating is also coming off the band. I am severely disappointed. I will not EVER purchase from this company again. I could have bought a cheap ring from Wal-Mart that would have lasted longer. I'm sure this review will her deleted because it is not positive, so I will post this on other sites so people will be warned. I wish I had some warning before I lost my money on this piece of garbage.
Hi Kay - I am very saddened to hear that you were not completely satisfied with our service. Please know that any such situation is not typical with our company. We usually have an extremely rigorous quality control process to ensure that you receive the high-quality product. We would really like to welcome you back and provide you with a resolution that will allow us to regain your trust. If you give us this opportunity, I can assure you that you won't be disappointed!
I searched a ring and did research for months before I purchased only to get an orange ring instead of champagne color. Tried to get them to replace it and send to see if it was a glitch. They have horrible customer service and dont want to refund my money
Hi Apry - I would like to apologize for your disappointment in our service. We want our customers to have a great shopping experience, we will do everything we can to resolve this issue. Please know that we have offered you the solution that you can send it back for refund or replacement, but you requested that we refund your money before you return it back, we're sorry that we can't accept your demand. For most companies, you will not get your refund until they receive the returned package. We sincerely hope that we could cooperate well so that your problem could be resolved soon. If you would be willing to discuss this further, please feel free to contact us via email. Thanks.
I got the shipment very quickly.
Very disappointed in the appearance of the ring.
The gold looks very fake.
There is no sparkle at all.
Hi Judith - I’m sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thanks.
Beautiful looks exactly like picture. I shouldn't have to write 100 chapters this is why people don't do reviews
I just love the ring set it's so beautiful. I just don't no what else to say. Other then I love the ring set.
The rings I received were beautiful. I have gotten so many compliments on them and enjoy the quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Aida, please kindly note that as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states, special order items such as those with custom sizes and colors cannot be returned, you ordered the custom size 10 that is not available to be returned. While we cannot accept the return of the product, we still want our customers to have a great shopping experience, so can you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution. Thank you.