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Review of JCPenney

JCPenney reviews

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438 reviews
P.O. Box 10001
Dallas, TX 75301-7311, US
Tel: 1.800.322.1189
rkeller@jcpenney.com
2018 Customer choice award

438 Reviews From Our Community

Service
10
Value
8
Shipping
6
Returns
6
Quality
9

All Reviews

sidneyp15
4 reviews
4 helpful votes
5/13/13

Love everything about this store! Great prices, great customer service, tons of variety. It doesn't get much better than this.

walterd1
3 reviews
9 helpful votes
8/8/12

A little hard to navigate and find what it is you are looking for, but they sure do have a lot of stuff! Over all it was pretty good

patriciag10
13 reviews
25 helpful votes
6/12/12

I've been shopping at Penney's since I was swaddled...lifelong customer.
Was especially beloved in the 80's when buying school clothing, and I still miss the Big Book and holiday catalog. OK, yes, we all shop online now...
I thought the outrage over their new 'everyday pricing' was a bit silly, if the prices would be as good as what anyone could manage with a coupon.
What I've noticed since the change is : NO MORE OUTLET (bummer) and the online inventory - where did it go? There isn't half what they used to have...click on an item, and it is only available in one or two sizes instead of the full range. If only a few things, no big deal...but while trying to select something for either myself or my daughter - I couldn't. Nothing I wanted was in my size or hers. She's a kiddo 7-8, and I'm a Medium. Geesh.

I hope this situation improves, because I've always appreciated the sort of things I could purchase from Penney's at a reasonable price, knowing I COULD purchase it from Penney's...now, not so much.

joannen
71 reviews
236 helpful votes
7/28/11

Awesome service-Awesome value-Awesome sales. What more can you say about a company that has been in business for 110 years next April 2012? Happy Shopping!!!

daniele9
2 reviews
6 helpful votes
6/26/11

I bought twice from the onlinestore (jeans and shirts). They were processing my orders fast and shipped the whole thing within one business day.

Customer service was very helpful and did reply within 12 hours after my inquiry.

I am certainly going to shop there again.

aliciac3
6 reviews
14 helpful votes
5/25/11

Great customer service. Package was stolen from doorstep & they refunded/replaced all items promptly.

82 ratings were submitted through the Sitejabber Browser Extension

Customer Questions & Answers

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I believe that there is a policy related to coupons. The clerk did look up your. Credit card. If you had been shopping at a grocery without your coupon it would have been the same. It is nice that at times they have made an exception for you which was good customer service on their part. Perhaps you had a new clerk that was still training or very busy. You should not blame the store for one instance with one employee. You also should not expect special treatment just because someone has bent the rules in the past.

By Shirley M.
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