JC Penney

I've been shopping at Penney's since I was swaddled... lifelong customer.
Was especially beloved in the 80's when buying school clothing, and I still miss the Big Book and holiday catalog. OK, yes, we all shop online now...
I thought the outrage over their new 'everyday pricing' was a bit silly, if the prices would be as good as what anyone could manage with a coupon.
What I've noticed since the change is: NO MORE OUTLET (bummer) and the online inventory - where did it go? There isn't half what they used to have... click on an item, and it is only available in one or two sizes instead of the full range. If only a few things, no big deal... but while trying to select something for either myself or my daughter - I couldn't. Nothing I wanted was in my size or hers. She's a kiddo 7-8, and I'm a Medium. Geesh.

I hope this situation improves, because I've always appreciated the sort of things I could purchase from Penney's at a reasonable price, knowing I COULD purchase it from Penney's... now, not so much.

Hi,
I wanted to alert everyone on the tricky billing policy that JCPenney has for their customers in- store. I had purchased a couple of items on Nov 26th(Thanksgiving day) and made use of the in-store coupon of $10 that they had provided for the customers who came in for the door buster sale, towards my purchase, which applied to all items on my bill, per line item. Yesterday when i went to return many of the items except one. I noticed that when they returned the amount to me $10 was not applied towards my new bill, instead only that portion i. E. $1.89 was applied and when i asked them for an explanation I was shocked to hear what they had to say. They told me that $10 was applied to the bill on that day, but since u returned most of the items, you will be eligible only for whatever was applied to that item. This is ridiculous, then what is the point of me going for the Door Buster sale, if i can't make use of the coupon they gave me as a privilege. Is this how JCPenney repays me for all the loyal shopping that i have done with them since long? I'm totally disgusted with their customer service and will think twice about ever shopping with them again. The manager was also so rude to us, which really made me furious and think what sort of a reputation JCPenney is trying to build amongst their customers. Guys watch out!

I've been disappointed with JCP's customer service in the past for not replacing a defective jacket. However, I give my kuddos to Armon, a sales associate in the shoe department. I had purchased a pair of tennis shoes during the Black Friday sales. Within 2 months, the sole of the left shoe came unattached and constantly moved around. This had never happened to me in my 47 years of life. I don't take much time to shop, so I kept dealing with the inconvenience. After 5 months, I finally came into the store to see about replacing the tennis shoes. Without any hassle, Armon looked up my purchase (since I did not have the receipt) and was quick to say I could replace it. He said he'd make it right and provide a significant discount if needed. However, I found the exact pair of shoes so he easily made the direct exchange. THIS is an example of good and appropriate customer service... no hassle, quick, friendly, and focused on benefitting the customer. For that reason, I continue to go back to JCP.

I ordered shoes from JCPenny, and waited a week to get them. I needed them for work and so I was excited when my package finally arrived. HOWEVER, upon opening my package, I discovered that they had sent me something that I am certain has been sitting around their warehouse for years! What I received was NOTHING like what I ordered. I then tried to use their " customer service" line to get the issue corrected, but instead spent over 4 hours listening to someone in Thailand blather on in completely incomprehensible " english". It finally became clear to me that the only way to rectify the situation was to return the wrong item to the nearest store and to NEVER BUY ANYTHING FROM JCPENNY AGAIN! They have become a freaking joke. Cheap products, cheap labor, outsourcing everything, and blatant theft from anyone who shops there. I have discovered that JCPenny is now the " third world country" of department stores.

I made a purchase on black Friday and found the items for half the price at Kohls. No problem right, jcpenny price matches within 14 days if you have the ad? BULL$#*!! I go to the store and they tell me they don't price match. After going home and looking it up it says to call for online orders. When you call (AND WAIT FOREVER) I'm told they do price match with Kohls, Great right? No, shetakes the item numbers from me and looks up the current price at Kohls. When I tell her I have the ad from Black Friday she says I have no way to verify that price.
The items will be returned and I will no longer deal with this lying company!

Why is it that every time I see your adds on TV it's all black or Mexican people. I'm white and live in Texas and this is the united States, not Mexico.

JC Penney is using a company call ontrac for delivery company sends a text message stating address is incorrect, then forwards you to a web site to enter personal information, once this is done there is no more communication with this company all you get is this message " 403 FORDIDEN " the number for costumer service *******000 does not accept calls. Be care full with using on line orders with JC Penney this is a SCAM. Called JC Penny they told me once my order was sent back by the carrier they will refund my money, but were is our personal information going?

I use online ordering very often. I had not ordered from JC Penney in several years however I found a left over gift card so went on line to use it, I ended up ordering an additional amount and my order came to about $42, my order came and I received one earring out of a set I wouldn't have purchased on a good day. I called customer service and after speaking with a foreign phone bank I was promised a refund. When I actually looked at the order I found I had been charged $85 dollars for the $42 order. I called back and they told me they would not credit back to me because their sale code didn't register. I asked for a supervisor and before the supervisor another phone she was berating customers who complained, she apparently did realize I could hear her. I told her I usually shopped with Macys and I had never experienced such poor and rude customer service. Macys and most other stores ship free unlike Penney's who charged me $8.95. Everything is going back to the store for a refund and this is a never again shopping experience.

I placed an order - item on sale with mfr rebate. They confirmed the order and even sent me an email saying "order has been shipped - with a tracking number" UPS never received the item. So I called in and they told me they lost the item. They re-ordered - and after I complained that due to their screw up the mfr rebate period had expired - a supervisor discounted my order = to the value of the rebate.
Fast forward 3 weeks...
They send me an email "your order has been shipped" with a tracking number. Again the item never reached UPS (when I queried the tracking number) - I called in and they advised that the order has been cancelled due to product no longer being available. Supervisor told me no substitute item available "Too bad so sad - case closed"
An hour later they send me an email "Your item is back in stock" if you wish to re-order. I try to re-order - out of stock.
What a screwed up company.
Sears in Canada went bankrupt partially due to sh*tty service like this. JC Penny is headed in the same direction.