Anne R.

I appreciate getting Asics on Clearance AND having a promo code that actually works!

I've been disappointed with JCP's customer service in the past for not replacing a defective jacket. However, I give my kuddos to Armon, a sales associate in the shoe department. I had purchased a pair of tennis shoes during the Black Friday sales. Within 2 months, the sole of the left shoe came unattached and constantly moved around. This had never happened to me in my 47 years of life. I don't take much time to shop, so I kept dealing with the inconvenience. After 5 months, I finally came into the store to see about replacing the tennis shoes. Without any hassle, Armon looked up my purchase (since I did not have the receipt) and was quick to say I could replace it. He said he'd make it right and provide a significant discount if needed. However, I found the exact pair of shoes so he easily made the direct exchange. THIS is an example of good and appropriate customer service... no hassle, quick, friendly, and focused on benefitting the customer. For that reason, I continue to go back to JCP.

My story is the same as the majority of the reviews. I purchased a restaurant voucher and learned within one month that the restaurant was no longer in business. I was quickly given a credit from nCrowd, but when I went to use the credit, nCrowd was out of business and BoomStreet "acquired the names and database from nCrowd." BoomStreet refused to refund the money I lost. In the meantime, I found out that BoomStreet is selling vouchers to Ranch Bowl in Kansas. I called the local owner and he does NOT have a contract with BoomStreet and would NOT honor vouchers purchased from BoomStreet. These companies are TOTAL SCAMS! Do NOT honor their dishonesty!