Ok so this employee's name is Megan and I went from Henderson to Evansville to take my son's 4th birthday pics and I choosed two backrounds latte and grey she only did grey she said we can do birthday pics after individuals but she did not she said I don't think he is gonna sit for the birthday pics in words she was saying NO there was a cupcake on the table (a fake plastic one) and my son does not like taking pics so I said can he hold the cupcake so he can be happy and take the pics but no she said no Im gonna get in trouble for that it was literally plastic why do have it if you are not gonna use IT and she literally said that we can throw in a cupcake or something but she did NOT and then I asked can u add some flowers in the background there were a lot of fake flowers behind her and u guessed it she said NO I'm gonna get in trouble and I did all the efforts to make him laugh and I said can u help me but she well I'm holding the camera and then when it was time to pay I said can u make it into a frame she said we don't do frames and there was literally a board behind her saying we do frames and when I looked at the pics I said can add some filter she we don't do filters and she charged me $246 for nothing she didn't do the backrounds she didn't
Let my son hold a cupcake for pics she lied to me and on saying for everything I'm gonna get in trouble and she just she didn't want to Clean up and stuff she had no right to take son's 4th birthday I'm not just gonna bring his 4th birthday back and do the photography again so what was the $246 dollars for WARNING DON'T DON'T DON'T DON'T DON'T DON'T DON'T DON'T DON'T DON'T GO TO JC PENNY FOR PHOTOGRAPHY PLEASE 1STAR FROM ME JC PENNY IS TRASH.

ABSOLUTELY HORRENDOUS. I CAN SEE WHY THIS STORE IS THE NEXT BB TO CLOSE. YOU CAN'T GET A HOLD OF ANYONE. CORP OFFICERS IN PLANO, TX MUST HAVE NASA AND THE CIA GUARDING THEIR EMAILS OR CONTACT POINT.

HERE'S MY STORY:

I am e-mailing you for some assistance, or a shoulder to cry on.

I purchased a Mattress at your Freehold, NJ store on May 26th, 2023 (my 72nd Birthday). I was told by the sales rep that I would receive a ship date within a couple of days and then a Delivery date. I was notified a week later that my mattress was shipped. Another week went by and I was notified I would be contacted. I waited and additional week and on June 13th made some inquiries as to were my mattress is. I was told to contact ARIA Trucking for delivery. I called them that same day(6/13) and spoke to Diego *******895. He told me my mattress will arrive 6/16/23 (tomorrow). I also informed him at the time that I am only home after 9:30AM, I take my wife for chemo and therapy on alternating mornings.

I received a message on my home phone today and it was from ARIA stating my mattress will be delivered tomorrow between the house of 8AM and 10AM. OOOPS… I guess the above readers digest version goes bye-bye. I'm not home until 9:30 daily.

Now here's the kicker…….

I called ARIA and spoke to Diego again and he was unable to give me a Delivery date. That's funny, they schedule out of his office AND HE WAS UNABLE TO SECURE A DELIVERY DATE OR SUITABLE TIME. Interesting.

I called your customer service dept a short while ago at *******902 and after explaining myself I was put on hold for 18 minutes while the person who was suppose to help me out COULD NOT.

He did offer to REFUND me my purchase.

So let's understand what just transpired. I either do it ARIA's way or ask for a REFUND. So it's easier to REFUND my $$ than accommodate a delivery time.

I do not want a refund I want the MATTRESS I purchased.

AS OF NOW NO CONTACT, NO ONE ANSWER'S THE PHONE NOT EVEN THE OPERATOR AND ALL CALL'S TO 800 #'SDO NOTHING.

WHAT A SCAM COMPANY...

I bought my 12-year-old son a gold chain from the local JCPenney for Christmas last year. The salesperson really pushed the jewelry protection plan on us but I'm not big on buying protection plans. The necklace was priced at $999 but with all of the discounts and sales we ended up getting it for $250. I figured that a $250 necklace should be decent quality and last for a couple of years so that there was no need to spend $60 on a lifetime protection plan however my son thought the plan would be worth it so right after Christmas he took $60 of his own money and added the protection plan to the necklace.

It appeared to be a good purchase because not even 3 months later the dog jumped up on him and the necklace split in two. We took it back and after they'd had the necklace for 6 weeks they returned the repaired necklace to us at the end of April. He'd only had the necklace another 2 weeks when he was playing with a friend at school and the necklace broke by the clasp. This was a much easier repair and something that I could've done myself but since we had the repair plan we once again took it back to the store. After 6 more weeks the store called us back to tell us that they were not able to fix the necklace but could offer us a buy back. That is when the HORRIBLE customer service started.

I was simply looking for my son to be made whole. He got to wear his Christmas present for less than 4 months total and spent $60 of his own money to buy a protection plan so that he could protect his necklace but we were told that he was just out the $60 and they could send the necklace back to the protection company and that in a few more weeks we could get a JCPenney gift card for the $250 that we initially paid for the necklace. I asked if there was a way they could just replace the necklace and continue on his original protection plan since it had been such a short period of time - RESPONSE: "NO". I asked if there was a way that he could be refunded any of the money spent on the protection plan since he bought a lifetime plan and didn't even get 6 months of use out of it. There is an option to buy a 2 year protection plan so I would've even been satisfied if they could refund the $40 difference between the cost of the two plans - RESPONSE: "NO and that no other store will offer me anything better". I was told I could wait 4-6 weeks and when they give us the gift card we could use that money to buy a new necklace and then we could buy another protection plan to protect that new necklace. I explained the situation to them once again, astonished by the poor customer service and asked to talk to the store manager. I received the same answers from the store manager and was appalled. Never have I dealt with a store manager with such poor customer service skills. I felt sick to my stomach and just took the necklace and left the store.

I've decided that I will never shop at JCPenney again, which is a shame because I was a valued and loyal customer to them for over 25 years. In fact I got my first credit card with them when I was just 17-years-old and have always tried to support their store. It's a shame that $40 (and such poor customer service) was worth it to them to lose such a loyal customer. I guess I'll be spending my thousands of dollars on school clothes at Kohl's this year.

I made a purchase with JCPenney's two days ago which was Christmas. Within minutes of making the purchase I had changed my mind and wanted to cancel. Of course no link to cancel. Research the website and it said you have 30 minutes to cancel your order and the only way to cancel is to call. I called to find out the company is closed. How convenient that they only allow 30 minutes to cancels and they are closed. Next step I send an email, again within the 30 minutes timeline. Attached to the email was a copy of the receipt. Next day I contine to call and never was able to get a hold of anyone. Now it's two days later and I finally get a response from my email which claims they can not open my attached due to security! They now request my name, address, phone number and order number. All of this information they already have. Next I called again and went to a different dept and was able to talk to a girl name Andredn. She didn't seem to understand the problem which I had to keep repeating. All she could do was forward an email that I was dissatisfied. Asked for manager, talked to Keyonna, more of the same couldn't help because it has been over the 30 minutes. She keep yelling at me that when I placed the order it was Christmas and she was allowed to spend time with her family and she wouldn't let me talk as she was ranting on about her family. I tried to tell her that was my point since no one was their I should be allotted more time to cancel since they were close. She hang-up on me. Next spoke to Amber in the corp office and she said it had already shipping but she be willing to send me shipping label which will cost me $8. It is a nightmare dealing with JCPenneys. I will be spending a letter to their CEO Marc Rosen.

I order online frequently from JC Penney, and for the most part the services have been satisfactory. But recently I had 2 problems with delivery to the store and it was frustrating. I usually have items delivered to a nearby JC Penney as that is free shipping and I just go to the store to pick up my order. If I order more than one item everything usually come in at the same time so I just make one trip to pick up. Lately items in the same order comes in separately so I have to make 2 or 3 trips to pick up. I can accept that as the store isn't very far from me and I like shopping at the store. Last month I ordered 3 items and 2 came in at the same time so I expected to make one more trip to the store to pick up the third item. So I waited and waited for the phone call from them to tell me my order is ready for pick up. I waited for 3 weeks and no phone call. I then went to the store to follow up. I went to the online pick up counter and asked what happened to the rest of my order I thought maybe it was delivered to the store and is sitting in the backroom buried under other packages. He checked on the computer and the backroom and did not find anything. He said maybe the item was on back order and will be here soon. How much longer am I supposed to wait? That was not a satisfactory response. Finally he called over a manager and she said she will return the item then reorder it again and give me free shipping so it will ship to my home. Ok so the item arrived at my home within one week. Why did it get here so soon if it was on back order? That's a lot of work just to get the jacket I ordered. I really like the jacket so that made it better. More recently I ordered 3 items but I paid the shipping costs this time. This is very out of the ordinary for me but I did not want to make 2 or 3 trips just to pick up the items. So again I received 2 items shipped separately to my home and the third item was MIA. I waited for 4 weeks this time and nothing. Again I went to the store to follow up. After searching on the computer and the backroom they had no idea what happened. A manager was called and she found out the item was cancelled and was never shipped. What? I said who cancelled the order and why, I know I didn't cancel it. I never received an email saying this was cancelled. I got no satisfactory explanation. So I wait 4 weeks just to find out some idiot cancelled my order and I was not notified. I looked it up on line and the item is still available so they just screwed up. I did get a refund. I think I will still order online from them because they have excellent sales that is just online and the quality is quite good. But I advise them if they want a larger share of the online shopping market they better clean up their act. For example, Macys has free shipping for $49. JC Penney requires $100 to get free shipping.

JCPenney is unable to provide the simplest of services: deliver and install a microwave. The microwave arrived damaged; the installer unboxed it and could not install it, due to the damage. UNBELIEVABLY, JCPenney is requiring ME to communicate with the manufactuer, Samsung. They are requiring me to speak with SAMSUNG to arrange pick-up, and then I am supposed to call-back JCPenney to let them know that Samsung has it. And only then, will JCPenny process a refund for the microwave. Meanwhile, JCPenney has my money. And I still do not have a new microwave (using my old one still).

I offered to personally return the microwave to JCPenney store, ACROSS THE STREET FROM MY HOUSE. But they refused. Instead, JCPenney is requiring me make all these phone calls (which I have to do on my lunch hour only), to MISS AT LEAST ANOTHER DAY OF WORK, waiting for pick-up, not to mention all the time I have already wasted. I told JC Penney I would have to miss a day's of work, and please can I take it back to the store myself, and she said "NO". I asked JCPennney if they thought they should do something to compensate me for all this inconvenience, missing work, and making all these calls, and STILL not having a microwave. JCPenney said "NO." I have the phone convo recorded -- unbelieveable! When The main problem, I believe is that JCPenney is taking our money for major appliances, then sub-contracting to all these other companies (separate delivery company, separate installing company) BUT then when something goes wrong, they are unwilling to accept responsibility - They blame everone else. And, in the end, they can't even come to a resolution themselves -- They punt the issue, finally, to the MANUFACTURER, in this case, SAMSUNG.

It took HOURS of phone calls, and HOURS of then chatting with online reps. It toook HOURS, and communciating with MULTIPLE reps, to at least get them to refund the installation! But, they still won't refund the microwave itself until they have it -- but they WON'T let me return it! I have to miss work, make more phone calls -- And still, I have no microwave.

I believe JCPenney is doing harm to people.

I ordered a Christmas present for my husband online from JC Penney on December 7,2017 in plenty of time for Christmas (or, I thought, anyway - everything I ordered from other providers was delivered within 1 week of ordering). I had it shipped to the closest JC Penney store (in Centerville, Georgia) for pickup because I wanted it to be a surprise. On December 9, I got a notice that it was shipped to the store and to wait for an email from the store for a pickup date. I also got a notice from my credit card company that JC Penney charged my account for this item. I also signed up for text notices on my phone. After nearly two weeks of waiting, on December 19, I called the 800 customer service number and was told that the item did ship, and had been received by the store on December 18. I was told that someone at the store had signed for the item. I drove the 75 miles (one-way) to the Centerville JC Penney store (because our local store had been closed - no small wonder, considering the poor service JC Penney has been providing lately), and at the store was told that no, my item was NOT there and that they were having problems with their shipments. The store clerk called someone to confirm that the item was not there. I drove the 75 miles back to my home and called the 800 number again, and was told AGAIN that the item had shipped and had been received by the store on December 18. I contacted JC Penney again on Twitter #askJCP and was sent this message back on December 20 - " We are sorry for the miscommunication. Your order shipped on 12/11 and it typically takes 4 to 7 business days to arrive at the store. Once your order arrives at the store you will receive an e-mail notification to let you know that your order is ready to be picked up. We are going to e-mail you a $20 e-giftcard for the inconvenience that you have experienced" Today is December 22, and I have yet to receive a notice to pick up my item, nor have I received the $20 e-giftcard,
Which I don't even want because I'll never buy anything from JC PEnney again. What I want is my husband's Christmas present delivered before Christmas or my money refunded. Not sure how to go about doing that, however.

I have been patient, kind and today your lack of customer service and lies was the final straw! Called 4 times to resolve my order being placed on my online account, an email confirmation of my order e-mailed to me and having my rewards points put onto my account and having the ability to track my order. I have been previously told; I have to wait 24-48 hours for my order AND email AND the online account/order to join together 2x, that they would email a confirmation of my order 4x and they NEVER emailed it until the furniture department finally did it! The customer service representatives lie, telling me the account would join on its own in 24-48 hours. When I bought the mattress it said I would be contacted by December 5th for delivery. When they FINALLY send me the order confirmation email, it now states I will be contacted for delivery by December 12th! They lie telling me that I can use my points for the Black Friday sale! They lie telling me I can also combine coupons with the rewards points on Black Friday - I waited and waited and STILL NO POINTS - My order has NEVER reached my online account! I can't track it! I can't see it! I have been gaslighted by your customer representatives and your furniture department. The furniture department representative tried to gaslight me - I told her I wanted an email confirmation OF THE ORDER SENT TO ME THAT no one HAS YET BEEN ABLE TO ACCOMPLISH sending me a damn email! She said she wanted me to show her some respect! I said, excuse me?! When am I gonna get some respect and get the email I requested 4 times now? And then she gets snippy/snarky. I said Yeah, I want an email sent of my order - silence. And I said hello? And she begins saying what do I want? I said I'm waiting. She said for what? I said for the email. She gaslights me saying but you never asked. WHAT?! I asked for her supervisor and was placed on hold. THAT conversation was also crappy customer service! I asked to speak to the furniture floor manager's supervisor and she told me she doesn't have a supervisor. So I asked for the manager over the furniture department and she states he doesn't take phone calls. So I said, "so you lied to me just now, you have a supervisor but he/she doesn't take phone calls!" I am fed up! I will never shop with you again and I am returning what I bought!

On June 23rd we ordered a Samsung dishwasher from JCPennys to be installed, and paid for everything with a JC penny card over the phone- including dishwasher, supply cord pack, installment fee, and the hallway of the old washer. July 3rd was the set delivery date., and this was an anniversary gift to one another. The delivery truck came to the front of the house on July 3rd and took out a very "dented and damaged" dishwasher that clearly could not work. The delivery people loaded it back into the truck and drive away. After many attempts and lots of hold time, I called and needed to set up another attempt. Another delivery date was set for two weeks later, July 12th. The new dishwasher came in, but this time different, reluctant delivery men said that they could not install it. They claimed, "There is no request for installation in the order, We dont have the materials we need, and "We only install with copper pipes because we are afraid of breaking the plastic ones..." (Mind you our kitchen is fully updated with modern pipes and the original dishwasher is only an 8 year- old traditional 24" Whirlpool; thus the second attempt was also a fiasco!) At this point I was so angered and frustrated from taking 2 full days off of work to accommodate the 4- hour window 2-week time frames for delivery, and I attempted to call JC Penny's yet again but was put on hold for 74 minutes! When there was an answer, the person on the other end was somewhat illiterate and unable to pronounce my name, my city's name and was very slow at understanding the matter, often misquoting me while listening; therefore, I requested a supervisor. After holding for another 22 minutes, a supervisor came on. I explained the issues again in detail. She said that she would need to contact the delivery people to see what the issue was. She promised that I would hear back from her within an hour, Now, I was waiting again. I called at 1:20 and it was now 2:50... I decided to try my luck and call back with the same number and the extension that she gave to me earlier, and after waiting another 31 minutes, the supervisor said she was still trying to make contact with the delivery company. I called back, waited on hold again and eventually made contact. I asked 3 simple questions: Is it possible to buy a dishwasher from JC Pennys and have it installed in a normal house with normal modern pipes? 2. When can I have the dishwasher that I paid for installed? 3. Will I receive some type of compensation for the delay and aggravation? The supervisor said, Yes to all the questions but had no specific information for me, yet promised to call back before 5pm. She did at 5:15 and informed me that the dishwasher could not be installed because of what the Reliable delivery people said is plastic piping and now I will need to cancel the order with JC Pennys. Will that be a problem too? Or will I end up seeing a charge on my JC Pennys account that Im now strongly considering closing also? As I waited on hold again, the next day, trying to cancel the order, I couldnt even get anyone on the online chat from customer service. And what about some compensation for the two days I took off from work? What about the headaches of waiting on line and all the false promises from this month long fiasco without a dishwasher? This total fiasco ended up with wasted time, frustration, and as of now- no compensation. And In the end, was it the lack of communication between the people on the phones, internet, actual store, and rickshaw delivery company that JC Pennys subcontracts to? Thanks JCPennys. Our family used to be able to trust and depend on you. Order # ************** will now try to be cancelledWe are indeed just another number in a sterile warehouse of incompetency and tact that lacks appreciation, knowledge, and concern for customers (I mean numbers.)

I haven't shopped at JCPenney in years. I had a credit that I wanted to use & went way out of my way to go their store. I went in & found the item I wanted to spend the credit on. The said my card was too old to show the balance (even though it's just a plastic card & it was only a few years ago I got it). They said I had to call their customer service phone # myself & have them transfer the balance to a newer card. I very politely explained I drove really far to come to their store only with the purpose of using this credit. I told them I can't drive all the way back again. I asked them very nicely if they can please assist me in calling customer service while I'm in the store. They said I had to call myself. So I sat in the store & called the customer service line literally over 5 times with no answer from a human & for some reason, there was no option to speak to someone. I told them no one was answering the line so could they please assist me. They literally told me there was nothing they could do. Seriously?!? I literally begged them to do something because I wasn't leaving the store without using my credit up. I'm not kidding, they just continually told me they couldn't do anything! I said the phone # doesn't reach a human, it's just automated.
I received zero assistance from their employees. All they did was told me to call that number again & which #s to press to speak with a human. I called again following their directions & again, no human. When I went back again to the employees I explained the whole situation & they didn't do anything to help me except say to keep calling that's #. Oh my lord, are you kidding?! I finally said we can't sit in the store all day calling & if they're not going to help me, can they at least give me some kind of online coupon / discount / free shipping etc so once I get this all figured out I can order online because I can't drive back. They said they can't do that, I'll have to ask when I finally speak to someone on the phone.
Definitely offered me zero assistance, the customer service phone # doesn't really work. And when I got home I go on their website hoping I can start by emailing customer service so I don't have to keep dealing with their useless phone #. Wouldn't you know... JCPenney doesnt have a customer service email... of course they don't!
Thankfully they do have the live chat option (so odd they have live chat but no email address?). I live chatted with a representative & they were finally able to assist me. They told me my gift card had been deactivated (they shouldn't be deactivating gift cards!) & they would send me a new gift card in the mail with my balance on it. At least I finally got it worked out, but after a lot of headache & frustration.

JCPenney struggles because of these exact reasons! Why in the world would I want to shop here when I can go anywhere else & every other store on the planet lives in modern times with humans answering their phones & they have this new fangled thing called an email!
Jeez JCPenney... get it together. No wonder you're always on the brink of going out of business.