Debra S.

JCPenney is unable to provide the simplest of services: deliver and install a microwave. The microwave arrived damaged; the installer unboxed it and could not install it, due to the damage. UNBELIEVABLY, JCPenney is requiring ME to communicate with the manufactuer, Samsung. They are requiring me to speak with SAMSUNG to arrange pick-up, and then I am supposed to call-back JCPenney to let them know that Samsung has it. And only then, will JCPenny process a refund for the microwave. Meanwhile, JCPenney has my money. And I still do not have a new microwave (using my old one still).

I offered to personally return the microwave to JCPenney store, ACROSS THE STREET FROM MY HOUSE. But they refused. Instead, JCPenney is requiring me make all these phone calls (which I have to do on my lunch hour only), to MISS AT LEAST ANOTHER DAY OF WORK, waiting for pick-up, not to mention all the time I have already wasted. I told JC Penney I would have to miss a day's of work, and please can I take it back to the store myself, and she said "NO". I asked JCPennney if they thought they should do something to compensate me for all this inconvenience, missing work, and making all these calls, and STILL not having a microwave. JCPenney said "NO." I have the phone convo recorded -- unbelieveable! When The main problem, I believe is that JCPenney is taking our money for major appliances, then sub-contracting to all these other companies (separate delivery company, separate installing company) BUT then when something goes wrong, they are unwilling to accept responsibility - They blame everone else. And, in the end, they can't even come to a resolution themselves -- They punt the issue, finally, to the MANUFACTURER, in this case, SAMSUNG.

It took HOURS of phone calls, and HOURS of then chatting with online reps. It toook HOURS, and communciating with MULTIPLE reps, to at least get them to refund the installation! But, they still won't refund the microwave itself until they have it -- but they WON'T let me return it! I have to miss work, make more phone calls -- And still, I have no microwave.

I believe JCPenney is doing harm to people.