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How would you rate JC Penney?
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Pennsylvania
6 reviews
9 helpful votes
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Love shopping here
January 19, 2015

Love shopping here. Ships to the store for free, and items can be returned to the store. Win. Win.

Date of experience: January 19, 2015
Pennsylvania
7 reviews
3 helpful votes
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I am finding they don't have the selection like they used to have

Date of experience: March 3, 2015
Florida
2 reviews
1 helpful vote
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Good experience
March 4, 2015

Can exchange merchandise at local store if necessary

Date of experience: March 4, 2015
Texas
5 reviews
0 helpful votes
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Good site
October 6, 2016

I shop here some and have always found it easy with great deals.

Date of experience: October 6, 2016
Arizona
20 reviews
1 helpful vote
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Perfect!
August 4, 2016

Lighting fast shipping! Great communication! Easy transaction! Perfect!

Date of experience: August 3, 2016
New Jersey
3 reviews
1 helpful vote
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Bargains
July 2, 2015

I always find something in the deep discount aisles

Date of experience: July 2, 2015
Colorado
5 reviews
5 helpful votes
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Returns
June 28, 2016

Never have a problem returning items that don't fit.

Date of experience: June 28, 2016
New York
2 reviews
4 helpful votes
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Never an issue
September 20, 2015

I love this store. Always great deals and even the online shopping is easy.

Date of experience: September 20, 2015
VI
19 reviews
17 helpful votes
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Overall, my family & I shop mainly online. Items arrive swiftly. :)

Date of experience: March 10, 2015
Michigan
8 reviews
5 helpful votes
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There prices are over the top but they have really cute clothes and other things

Date of experience: October 5, 2015
Mexico
39 reviews
74 helpful votes
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Doing Good!
October 13, 2015

Has improved with the new take over and is enjoyable to shop there again.

Date of experience: October 13, 2015
Florida
20 reviews
6 helpful votes
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Men's clothing.
May 21, 2016

Men's clothing purchases have been good experience.

Date of experience: May 21, 2016
Washington
6 reviews
6 helpful votes
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Just save $$
August 23, 2016

Thanks a lot, Just save $13 by spending $192. Perfect coupon at this time.

Date of experience: August 23, 2016
Texas
1 review
4 helpful votes
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Tuve mi primera sesión de fotos en JCPenney y la experiencia fue maravillosa Melissa es encantadora y atenta! Volveré

Date of experience: June 11, 2023
Colombia
4 reviews
1 helpful vote
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No me gusto mucho
March 7, 2017

Es ms somenos no tienes mucha exeriencia que digamos no tienes sera que tienes que practicarlo un poco mas mas mas

Date of experience: March 6, 2017

Overview

JC Penney has a rating of 2.1 stars from 526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JC Penney most frequently mention customer service, credit card and order online. JC Penney ranks 26th among Department Store sites.

service
96
value
82
shipping
78
returns
72
quality
73