JC Penney

Read all of the reviews about delivery of JC Penney Furniture items. They never deliver anything. I ordered a mattress and a chair many months apart. I could never get delivery on either. Just absolute insanity from customer service, to the point that it felt like I had to be on Punked. I think the whole point is to take people's money and then keep it, at interest, for as long as they can without issuing a refund. They are propping up their failing business with this fraudulent sales scam. Even when you finally cancel in exasperation, you still aren't going to get a refund for as long as they can possibly string you along. And don't believe that they are "subcontracting" delivery. There is no actual delivery service. It's just JCPenney's personnel who know the game and are doing what they were hired to do: keep your money for as long as they can without refunding it. They put you on hold over and over for 10 - 15 minutes per time and then hang up on you. They transfer you around, but no one can ever get in touch with anyone. They can't ever answer a question. They say they'll call back but never do. You leave messages but they never return your call. And every call you make, no matter what the number you call or what location they might claim, is exactly the same place.
They use different names, but you are dealing with the same people. They know what they are supposed to do and they all do it. They stall. They have your money and they are going to hang on to it for as long as they can. Believe me when I say this: you are NEVER going to get delivery. And, you aren't going to get a refund for a long, long time.

I ordered a refrigerator and the washer dryer set from JCPenny and the same was scheduled to be delivered on Aug 15th 2017. Later on we changed the delivery date to 29th july. And guess what, they didn't deliver it on 29th without informing us. We waited the entire day for the shipment and kept on calling customer service but no one responded. The next day started with calling customer service and a guy named Andrew/Bob from the JCPenny store replied and fixed the delivery date to be on 9th of Aug 2017. And again guess what, on 9th also they didn't deliver the products and now telling us very rudely that its not JCPenny's fault and we have to talk to LG for all these messes they are creating. The customer service lady is extremely rude and doesn't even know how to talk to the customers who are in so much trouble just because of JCPenny. They are not even ready to compensate and not accepting their fault. Now they are saying the delivery can be done in aug 15th only. In this Texas Summer i am ending up being not having a washer drier and a refrigerator to have food at home. Extremely bad decision on our part to choose JCPenny over other stores for appliances. NEVER BUY APPLIANCES FROM JCPENNY. HORRIBLE CUSTOMER SERVICE EVER.

This was the worst online shopping experience of my life. I ordered this bracelet on 11/27/2017. The bracelet was shipped on 11/30/2017. The bracelet was "expected" to be delivered on 11/12/2017. I called customer "service" on 11/13/2017. There was a wait time of 50 minutes. Thereafter the rep said the package should arrive tomorrow. It didn't arrive so I called customer "service" back. There was another wait time of 50 minutes. The rep said the package should arrive tomorrow. It didn't so I called customer "service" back. There was, yep you guessed it, a 50 minute wait. The rep said the shipper is behind so the package will arrive next week. I asked for a refund because I can't wait to receive the gift that close to Christmas. All of a sudden a supervisor got on the phone and magically gave me the UPS tracking number and told me the package would arrive today. Why couldn't the first rep give me the UPS tracking number? UPS truck arrives and I"m excited to see the bracelet I bought my wife for Christmas only to find the package was empty. So I gave the envelope back to the UPS driver and asked why the envelop was empty. The UPS driver found a slit in the envelope indicating the bracelet was stolen. I refused the package and called customer "service" back. As expected, I waited 60 minutes and talked to a supervisor. I am now waiting for my refund.
Why does customer "service" have such a long wait time? Why doesn't the chat work? Why isn't there an online option for customer service? Why would JCP ship a $1,300 bracelet in a cheap envelop? Why wouldn't JCP provide a tracking number when the package ships so I can track my package and try to be home instead of leaving the package on my front porch?

Never, never, never again will I buy anything from JCP.

Personally i like shopping at outlet malls, pep boys, sack's 5th, ebay, overstock and tradsey. Ill say this tho, for collane or perfume sephoria is an exelent shop, for both men and women! Where JC Penney contracts that department, they also do so for other specific lineup. Suchas, i been looking for shorts one year, and i couldnt quit find what i was looking for in feel and comfort. At JC Penney, there it was, Vans Refurbish Antique line of shorts, pretty much penline polo dress pants thats trimed and tailored into shorts. Even bigger supprise, these shorts were not at the vans distributors, or even the retail outlet, but at JC Penney alone. My Bed Headboard custom made by catalog order, was out of date, JC Penney reopened the contract with the crafter just to fullfill the order. Also again, i have not been able to find a suede half sleigh moderen headboad threw any other furniture retailer. Time and time again, JC Penney has rare items and goes beyond expected customer service satisfaction needs.

Today 6/23/23 I opened a JcPenney ad and reminder sent by email. I noticed they had toddler specials, so I decided to take advantage of the great deals, I also was ordering items with no deals business I had a coupon that was mailed out to me, I was using that coupon for those items that qualify for the coupon. Once I entered the coupon code 3 of the items thar were on sale went from $4.99 or $5.99 to $12.99 or more, so I decided to start a chat since the system always offers to start a chat if we have a concern, I share my concern and the chat person kept telling me to wait and to give him a moment, out of a sudden I checked back my shopping cart and they had already encreased all the prices! I asked the chat person the reason and he was acting like he didn't know what was going on and to give him my cart ID information, I went to my shopping cart again to try to find the ID # he was asking for and the system automatically took me back to the chat, I tried a few times. He stated he wasn't able to access my cart because I wasn't signed in to my account, I went ahead and signed in hoping to see the sale prices I was getting from the beginning, and the only reason I reached out to them was to avoid placing 2 orders and had to pay the shipping. Instead of them apologizing for their system glitch and thanking me because of me they noticed there was an error in the system with prices and deals they pretend they didn't know and said they weren't able to help me and respect the prices I was getting at the beginning. The chat person asked to call the customer service number, I called right away and they were worse. So it is very ridiculous and negligence from there part not being able to assist in the proper manner a good customer from years. Will never recommend and hopefully don't have to buy from theme again.

I cannot recommend people to not shop and buy at or with JCPenny and JCPenny.com.

They are terrible and extremely disappointing when comes to caring about their customers. I purchased an item on Jan 16th as part of MLK sale for an event that was happening on Jan 22nd. When ordered my item it was promised delivery by Jan 20th 2023. Item never arrives as promised at time of order. When I contacted customer service to track the order.I was told my item did not ship until the 19th and I wouldn't be receiving it until the 25th. The event it was ordered for was Saturday the 21st. When it gets here on the 25th I will not have any use for the item I only purchased from JCPenny because they promised it would arrive by the 29th.
As far as I am concerned JCPENNY and JCPenny.com can shut down tomorrow and Go out of business in 2023 and it will nit hurt my feelings at all.

If you want to be severally disappointed then waste your time and spend hard earned money at JCPenny stores or use JCPenny.com.

The most horrible customer service I've had in 40 years! Anyone who posted a payment over the credit card automated phone service where your total payment was not paid should post on line so we can get a count of how many people are getting ripped off. (would GIVE a zero rating if available)
I originally called to ask about my balance and to see if the rewards credit was applied. The automated said I owed 10.30 and it was due that day.
Freaking out because I never received the bill, I paid on line answering Yes to the prompt "Do you want to pay the CURRENT AMOUNT DUE" which was 10.30. It said it was paid in full. I waited for a rep (on hold 42 minutes) to find out why my REWARD CREDIT was missing off the bill (the store rep said it would be applied on my bill). While I was inquiring of the missing reward I asked if my payment went through. I was told after 20 minutes on hold and "apologies" by the rep in Philippines (don't want apologies; we want action!) that only 10.00 of the bill went through and 30 cents was owed. I hit the roof! Only an idiot would leave a balance of. 30.

The rep said it happens a lot! My opinion is that they purposely only post partial payment so they can hit you with a late payment and interest! This alone is enough to make me not use their card. The 2nd issue is having to depend on outsourced employees who can only apologize for all the mistakes made by JCP/CC company. They can't help you except to give you a balance or tell you when your bill was mailed. It took them 3 days to see my phone payment! But yet we are charged right away and it can be seen! One rep said she was sending me over to a supervisor when I refused to give her my bank account number and social to make a 30 cent payment after I paid the entire amount on the automated system. She (Philippines rep) lied and never sent me to a manager she only sent me to another rep! Warning! Don't use their card. No way that bill was sent back to them unless a postal worker was too stupid to read the address! Why do you want my number if you are not willing to call me to alert me you haven't received payment yet? Look at my perfect payment (ahead of scheduled) history! Get off your lazy butts and remind people their payments are due! Also, don't believe their rewards scam. Yes, you may get it but you have to go online to get it, then call to confirm which requires 30 minutes of personal questions of verification of who you are! Then you may or may not be verified when they ask you to give an address or phone number from 20 years ago that you may or may not remember. TOO MUCH HASSLE FOR SUCH A SMALL ITEM/QUESTION.!

Holy crap! How horrible is this store? Completely staffed by nothing but idiots! I placed an order on the 16th for pants. Get the order confirmation and then got the tracking email. The order listed on the tracking email is NOT what i ordered and the tracking saysit was delivered... BACK IN 2014!?!? I call in later that day and tell the agent about this. She tells me that they recycle tracking numbers and that the tracking and the order listed on it will update the next day. Well, low and behold the tracking updated, but the i order was wrong. I received my package on Friday and needed the pants for Monday. I call in on Sat morning and tell the agent yet again about this. She says that i got the correct order, but when I tell her the item numbers do not match, he story changes. Then she tell me that I have to pay to return the items or go to the store. Why? This is no where near my fault? Now I have to go through the whole BS with the supervisor. She apparently see the error and and is sending the "correct" pants out for a Monday delivery, free of charge. Ok. So, later on I get the confirmation email and everything looks good and then a little bit later the tracking and... wrong order again. So, i call back in and I am told there is nothing that can be done; the order is already packed. I tell them to cancel the whole thing. The reply is that they can't. So, Monday comes and goes and no delivery, so I assume they canceled it. Until this past Friday the 26th. Here is a package from JC Penny. I open it to pull the pants out and to throw them in the trash and whats this? No pants, but I get a pair of pink socks and box of Kuerig decaf coffee pouches. ARE YOU $#*!! NG KIDDING ME? I hope this chain burns. Screw this place and anyone who works there.

This is the WORST experience I've ever had ordering online with any company.
I had placed an order online with JC Penney with multiple items. When I received my order I was sent a necklace that I did NOT order in place of one that I DID order. I contacted JC Penney customer service over the phone, only to be told that I had to drive to the nearest JC Penney, (30 mins away, hence why I ordered ONLINE) return the incorrect necklace, get my money back, and with that money, buy the correct necklace I had ordered in the first place... NO KIDDING. Thinking I had spoken to someone who was inadequate in customer service, I called again 2 days later, where I was told the same thing. I then was able to talk to the supervisor who told me it's their policy for me to send it back, wait the 3 week process (which is what the second person I talked to told me) that it takes for me to actually get my money back, THEN they'd send me the correct necklace that I ordered... absolutely insane. Mind you this necklace was $7.99, not some $400 diamond necklace I'm trying to have sent to me, and it's a gift I don't have time to wait around for.
They are sending me the correct necklace now, but I still have to go to a post office and drop off the ugly excuse for a necklace that they sent me. My advice is to NEVER order online from JC Penney, if you too receive the wrong item, it will be a hell of a lot of work for you to get the right one. It shouldn't matter if the nearest store is 2 hours away or 2 minutes away, JC Penney sent a customer the incorrect item, and they should make it right, not have the customer go out of their way to get what they ordered in the first place, and their customer service is an absolute embarrassment. Do not order from them EVER, try Amazon or a company that actually values their customers!