MIKAYLA K.

This is the WORST experience I've ever had ordering online with any company.
I had placed an order online with JC Penney with multiple items. When I received my order I was sent a necklace that I did NOT order in place of one that I DID order. I contacted JC Penney customer service over the phone, only to be told that I had to drive to the nearest JC Penney, (30 mins away, hence why I ordered ONLINE) return the incorrect necklace, get my money back, and with that money, buy the correct necklace I had ordered in the first place... NO KIDDING. Thinking I had spoken to someone who was inadequate in customer service, I called again 2 days later, where I was told the same thing. I then was able to talk to the supervisor who told me it's their policy for me to send it back, wait the 3 week process (which is what the second person I talked to told me) that it takes for me to actually get my money back, THEN they'd send me the correct necklace that I ordered... absolutely insane. Mind you this necklace was $7.99, not some $400 diamond necklace I'm trying to have sent to me, and it's a gift I don't have time to wait around for.
They are sending me the correct necklace now, but I still have to go to a post office and drop off the ugly excuse for a necklace that they sent me. My advice is to NEVER order online from JC Penney, if you too receive the wrong item, it will be a hell of a lot of work for you to get the right one. It shouldn't matter if the nearest store is 2 hours away or 2 minutes away, JC Penney sent a customer the incorrect item, and they should make it right, not have the customer go out of their way to get what they ordered in the first place, and their customer service is an absolute embarrassment. Do not order from them EVER, try Amazon or a company that actually values their customers!