I order clothes. When I ordered items after July they charge VAT due to new EU law. I order from warehouse shipping from Netherlands. I live in the EU. Ali still keep the tax after I request it back. Uploaded all the proof to them. What do you call people like this? Customer support, These guys are very poor at communication, they don't understand and add to the frustration. There is no point naming the shop as they no longer trading.
Factory Wholesale-M - WARNING! Stay away from this seller. Sells counterfeit goods, I got hoodies with flaws in the design. My mistake was not opening a dispute immediately. Was hoping that seller was honest but NO,. He does not take responsibility for his mistakes. Instead, he likes to throw insults. I tried upload the photos on the site but they did not show. They are show below. (Great news, this seller is not longer trading. Good riddance)
Too many short term pop up scammer stores on this site. The site doesn't have a proper customer service. No reply to emails, all ignored. No phone number. Sell items that break easily.