Deb B.

I ordered a refrigerator and the washer dryer set from JCPenny and the same was scheduled to be delivered on Aug 15th 2017. Later on we changed the delivery date to 29th july. And guess what, they didn't deliver it on 29th without informing us. We waited the entire day for the shipment and kept on calling customer service but no one responded. The next day started with calling customer service and a guy named Andrew/Bob from the JCPenny store replied and fixed the delivery date to be on 9th of Aug 2017. And again guess what, on 9th also they didn't deliver the products and now telling us very rudely that its not JCPenny's fault and we have to talk to LG for all these messes they are creating. The customer service lady is extremely rude and doesn't even know how to talk to the customers who are in so much trouble just because of JCPenny. They are not even ready to compensate and not accepting their fault. Now they are saying the delivery can be done in aug 15th only. In this Texas Summer i am ending up being not having a washer drier and a refrigerator to have food at home. Extremely bad decision on our part to choose JCPenny over other stores for appliances. NEVER BUY APPLIANCES FROM JCPENNY. HORRIBLE CUSTOMER SERVICE EVER.