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1 Review by marty

JCPenney

JCPenney

6/1/18

I placed an order - item on sale with mfr rebate. They confirmed the order and even sent me an email saying "order has been shipped - with a tracking number" UPS never received the item. So I called in and they told me they lost the item. They re-ordered - and after I complained that due to their screw up the mfr rebate period had expired - a supervisor discounted my order = to the value of the rebate.
Fast forward 3 weeks...
They send me an email "your order has been shipped" with a tracking number. Again the item never reached UPS (when I queried the tracking number) - I called in and they advised that the order has been cancelled due to product no longer being available. Supervisor told me no substitute item available "Too bad so sad - case closed"
An hour later they send me an email "Your item is back in stock" if you wish to re-order. I try to re-order - out of stock.
What a screwed up company.
Sears in Canada went bankrupt partially due to sh*tty service like this. JC Penny is headed in the same direction.

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