Tresa C.

I got my daughter the backpack on wheels and it is still is great shape after 2 years. She uses it for school, over night sleep overs, and girl scouts events and not any damage.

I have been a loyal customer to JCPenny for 2 years. I always paid my bills early, on time or in full, but since June. I have fallen ill and been in out and of the hospital, sometimes there for 5 weeks t a time, so a few bills got paid late. Plus I haven't used my card 2 times between June to Aug. But not since Aug. So they closed my account on me. It took me 10 years to recover from a divorcee to get a few cards in 2016 now because of a few late payment to other companies they do not want to give me my card back. When I called customer service they said "Yes mama you have been an outstanding customer but because what the credit bureau says we can't give you your card back". This makes not since when a person is a loyal customer and has not problem with them that should be the first thing they look at, not what has happened to other companies. JCPenny should look at me as a loyal customer until I shop other wise,, so now instead of me shopping there I will never shop there again because they do not care about the customers. JCPenny you are the worst.