Sue F.

Ordered Good Grips items (on major sale!). Items were received within a week, at their store. All was as expected. Great service.
Love the Good Grips product line!

Called directly go order 5 items - Apricots, peaches, golden raisins and nuts. All arrived within a few days of order. Excellent dried peaches - the best I've ever had. Have not opened the other items, yet. All looked to be in great condition.
Had to contact them re: pkgs' arrival, due to pending Hurricane arrival. The office staff provided excellent assistance. Package arrived the day before I was to evacuate.

Ordered several items for my home. 1st part arrived a week after order. Exactly what I needed. 2nd order due two days later. (so be aware of holiday season for delivery needs.)
Price was a fraction of what Home Depot & Lowes charge. Shipping was reasonable.

While I did not order, this time, I was able to get answers immediately to my questions - the customer service can not be beat! Generally, bought a bed from them - they provided advice, as I was putting it together (in addition to the written instructions provided!). Great product. As was the Bicycle I purchased. '
Suggestion: if you like their products - get their Credit card - you'll save in so many ways, in addition to building up credits towards future purchases! They also offer better discounts, when available, for members!

Recently had to exchange two mugs (I'd purchased less than a year ago) due to condensation and cracking. I was able to make the exchange locally at my area Tervis store, rather than returning items to the website. It was fast, easy. And allowed me to continue using mugs. I have purchased only plain glassware and am very pleased. I have just ordered a logo'd ice bucket. Will let you know how that goes...
Just a few suggestions, after reading comments from others.
1. Always contact Tervis(or any other company) by phone. Request an e-mail with instructions for returning items. Be throrough in asking just what needs to be returned (cup/lid/tongs?) also, ask what the turn-around time is for the current period.
2. Inquire as to whether items can be returned / exchanged at one of their box stores and whether such a store is located near you.
3. Should you gift a Tervis (or any other item) ask for a gift receipt for your recipient. If they do not offer one, ask how the recipient can exchange item?

I hope these pointers help everyone to have a pleasant experience. I do not work for this company (nor any other!) however, I realize that good customer service sometimes involves due diligence on the customer's part.